A friend arranged this visit with the promise of 2 treatments with use if spa facilities. On arrival we struggled to find any signs to the Spa only the gym so finally after venturing down the gym corridor we spotted a lone Elemis sign at the end. When we arrived we were greeted I use the term lightly however as upon giving the reservation name we were told that we were late for our treatment and glared at. ( we were 2 mins late ) we were then thrust forms to complete and had to do this standing in the lobby as other spa users were also doing the same In The tiny waiting corridor. At no time when we booked were we advised to arrive early for our session to complete paperwork. We were then literally shooed still completing forms through a busy gym area and shoved into a small room and advised to get changed for our treatments. It was almost laughable the room had two massage beds with barely room to squeeze between them. Clothes had to be hung behind one
Of the beds and the door. Hastily completing the forms we then went about changing. Mid this one therapist opened the door bearing in mind the room opened straight into the gym area it was rather unacceptable. We hurriedly got undercover and the "therapists" returned. At no point did they read our forms or check for physical problems or allergies. We were advised our 2 treatments would be. 30 minute back massages each. We had been led to believe we had booked for 2 treatments each but were advised otherwise. Our treatments began and it was fairly obvious that the staff were busy trying to hold a mouthed conversation as at times the massage part was poor as they were distracted in their important conversation. There was a lot of use of elbows and little effective other massage techniques. Once our treatment was done we were invited to dress. On checking the clock we had received 15 mins of massage and once again mid dress the door was opened.During the massage the noise and talking from the gym was intrusive and the music in the room did little to mask the activity that was occurring outside. At all times we felt rushed and harassed and this was most certainly not the relaxing and pleasant experience we had hoped for. We were given no information about the option of using the spa facilities and when we asked were told that the dressing gowns would be £6. On peering into the pool area which was visible to all gym users it appeared cramped and busy. We were ushered out and left to pay at the till. It was only because the credit card machine would not work that were were told about the "chill out" area which was a small curtained off area in the main business lobby with some sofas and a jug of water and cold fruit tea. Have to admit the view was stunning however. The only good thing was that we were given some 25% off vouchers for 1 drink/meal in the hotel. This is not a professionally operated Spa and the emphasis is less on quality and more on quantity. I would never recommend it or go again. The facilities at the Holiday Inn at Seaton Burn may not be as attractive in many ways but the massage and service from the spa at Beauty with inn is infinitely superior and more welcoming and better value for money.
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