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“Great hotel, but male receptionists not friendly”

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Jurys Inn Newcastle
Certificate of Excellence
Reviewed November 14, 2013 via mobile

Stayed here last few nights , food good in restaurant, service good but turn the heating on. Breakfast was ok could of been warmer , bacon stone cold. On arrival greeted by a lovely girl Michelle (I think) but came back later in afternoon and a guy was on duty . Can't remember his name, but oh my totally no interest in been there not a bit helpful, and he should take off his "be exceptional pin" because he was far from it. Such a pitty. As everything was generally good over all.

But I will be back and hopefully receptionists may be more friendly.

Regards

Stayed: November 2013, traveled as a couple
Thank Innishannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Manager at Jurys Inn Newcastle, responded to this reviewResponded November 20, 2013

Thank you for taking the time to post your review. Here at Jurys Inn we pride ourselves with our exceptional customer service so Im dissapointed to hear these standards were not met during your stay. I am pleased to hear however that Michelle went the extra mile, I will ensure to pass your feedback on to her.

I look forward to welcoming you back soon

Kind Regards
Thomas Carter

Operations Manager

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2,270 - 2,276 of 2,480 reviews

Reviewed November 12, 2013

Typical Jurys Inn, clean comfortable and good location. Stayed here with partner for a weekend break and a few nights out in Newcastle and this site suited us to the ground.

Good food and staff always friendly and welcoming, even at 4am!

No complaints from us and will be returning again.

Room Tip: ideal for nightlife and city centre breaks.
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  • Stayed: October 2013, traveled as a couple
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1  Thank azamat2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Manager at Jurys Inn Newcastle, responded to this reviewResponded November 20, 2013

Thank you for taking the time to post your review, I will ensure to pass your comments on to the team.

I look forward to welcoming you back soon

Kind Regards
Thomas Carter

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

This hotel is in a good location, within walking distance for city centre, football ground and Tyne bridge. Fun selection of bars in the area. Hotel was extremely busy, very clean, staff friendly, good meal in the restaurant and standard of buffet breakfast good. Bar area nice, although service a little slow at times. Large hotel, we were on the 7th floor. No on site parking but car park over the road (less than 5 minutes walk), safe, well lit and charge £8 per day.
Would certainly stay in this hotel again.

Room Tip: Top floors little bit quieter
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  • Stayed: October 2013, traveled as a couple
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1  Thank DizzyNStafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Manager at Jurys Inn Newcastle, responded to this reviewResponded November 20, 2013

Thank you for taking the time to post your review, im glad to hear you enjoyed the hotel facilities, especially our restaraunt facilitities

I look forward to welcoming you back soon

Kind Regards
Thomas Carter

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013 via mobile

I have stayed here twice now and would certainly stay again. Comfy beds, great location, friendly staff. Great stay. Free WiFi was a bonus too. Rooms were nice and quiet but we were on the quieter side of the hotel. The rooms on other side where we stayed the time before were a bit nosier as they were near a very busy road. Would stay here again though.

Stayed: November 2013, traveled with friends
Thank newbride4708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Manager at Jurys Inn Newcastle, responded to this reviewResponded November 19, 2013

Dear Guest

Thank you for taking the time to write your review, Im please to hear you visit us regulary. Please let me know when you plan to stay again so I can allocate you a quiet room.

Kind Regards

Thomas Carter thomas_carter@jurysinns.com
Operations Manager

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Reviewed November 11, 2013

After having a bad experience at another hotel we decided to look elsewhere, we found the jury's inn and what a pleasant experience. The staff were friendly, polite and very helpful, the rooms were very clean and could not fault the service or the location. Would definitely stay there again and it will be the first hotel I check for when going on my next visit to Newcastle

  • Stayed: November 2013, traveled with friends
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Thank Angieliv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Manager at Jurys Inn Newcastle, responded to this reviewResponded November 19, 2013

Dear Guest

Thank you for taking the time to write your review, Im glad to hear you enjoyed your first visit with you. I will ensure to pass your fantistic feedback to the rest of the team.

Kind Regards

Thomas Carter

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Reviewed November 10, 2013

My work booked me into this hotel, which was my first ever time with them. Only down side is that the hotel doesn't have any parking. You have to use either street parking or a area which they recommend. No issues though. The food was good, again typical, a buffet, but the selection and amount were very good. Nice clean hotel and well worth the rate I paid.

Room Tip: No issues there all good.
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  • Stayed: October 2013, traveled on business
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Thank Glenkeen1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Manager at Jurys Inn Newcastle, responded to this reviewResponded November 16, 2013

Dear Guest

Thank you for your review, I am pleased to hear you enjoyed your stay with us. I will ensure to pass your comments onto the rest of the team

I look forward to your next visit

Kind Regards

Thomas Carter
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2013

We stayed here on a Saturday night after the theatre and it really ticked all the boxes. Comfy bed, good breakfast, very clean and even an interesting view! Not as pleasant a walk from town as it is to the Gateshead Jurys, but a nice hotel and would happily stay here again.

Room Tip: High floors seem to be less noisy
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  • Stayed: October 2013, traveled with family
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1  Thank CJANDRU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas C, Manager at Jurys Inn Newcastle, responded to this reviewResponded November 9, 2013

Dear Guest

Your positive review is very much appreciated, im glad to hear you enjoyed your stay, especially our modern bedrooms.

Kind Regards
Thomas Carter
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jurys Inn Newcastle

Address: Scotswood Road | St James Gate, Newcastle upon Tyne NE1 4AD, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #22 of 83 Hotels in Newcastle upon Tyne
Price Range: $65 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Jurys Inn Newcastle 3*
Number of rooms: 274
Official Description (provided by the hotel):
Jurys Inn Newcastle offers great-value accommodation in the very centre of vibrant Newcastle. The hotel is just 500 metres from Newcastle Rail Station, a short walk from a plethora of shops, bars and restaurants and just a 10 minute walk from Eldon Square and The Gate shopping centres. The Centre for Life science is 200 metres away and Newcastle United Football Club is 900 metres from the hotel. Its excellent city-centre location makes it the ideal place to stay when visiting Newcastle for both business and leisure. Newcastle is known for its vibrant nightlife and has been voted one of the UK's leading destinations for stag and hen parties. The hotel features an all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. Enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. Laundry and dry cleaning service is available. If arriving by car public car parking is available nearby at Times Square car park, located next door to the hotel. Our 274 comfortable bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All bedrooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries, a hair dryer, a flat screen TV with Freeview and Free WiFi. Guests who book direct with us enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme, Jurys Rewards. Enjoy a warm welcome, comfortable bedrooms, seasonal menus and a memorable visit to Newcastle with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Newcastle Hotel Newcastle Upon Tyne
Jurys Hotel Newcastle Upon Tyne

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