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“This so called hotel makes Faulty Towers look good !!!”

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BEST WESTERN New Kent Hotel
Certificate of Excellence
East Yorkshire
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“This so called hotel makes Faulty Towers look good !!!”
1 of 5 bubbles Reviewed April 26, 2010

I stayed in this hotel for 3 weeks whilst working in the area. Having stayed here previously i knew it was not the best hotel but it ticked most boxes. This time i have been very dissapointed to say the least. The rooms are very small and are now looking very tired and run down, although they are clean. The tv in the room did not work and after two days of asking the tv was replaced with a nice flat screen. The flat screen didnt work either so give up asking. Most of the rooms over look the main road which can be a a bit noisey but nothing compared to the delivery van that arrives at 5.30 every morning leaving his engine running whilst delivering something to the hotel.

The restaurant and bar area have not seen a decorator for years and are in need of updating.The food ! on the first morning the english breakfast appeared to have been left under those heater lamps for too long as it all looked over cooked and tasted as if it had been cooked then re cooked once ordered. I had to ask repeatedly for more than one cup of coffee which is possibly one of the worst cups of coffee i have ever had. The continental breakfast consisted of hard bread rolls that may have been fresh the previous week, some pieces of pre packed cheese and two slices of ham. That was it
There was a selection of fruit juice and a rotten pear and a blackend banana.
The scottish waiter is very friendly and always happy . As part of the full board we were supplied with a packed lunch from the hotel. The sandwitches were obviously made the night before and put in a fridge the crisps were always smokey bacon and the fruit had to be thrown away on more than one occasion due toit being rotten. This was brought to the attention of the staff but did not appear to make any difference.

The restaurant , well even though we were full board and out working all day looking forward to our evening meal we were told one night that the restaurant was only open for an hour due to a private function the following night and the owner wanting to prepare the food in the kitchen. We were given minutes notice of this, then the following night we were given time slots to order food between the owners guest arriving. One night i ordered a rack of lamb, when it arrived the rack of lamb had about an inch of fat on the back i cut it off as i didnt like the look of it only to find raw meat. The lamb was no where near cooked. I was offered a replacement but declined. Another night a chicken korma was ordered it was definately not a korma when we complained to the waitress she stated the kitchen staff get a bit mixed up sometimes. Another night a greek salad was ordered the waitress brought it to the table using a tea towel , strange i thought until i touched the dish which was red hot , not what i was used too for greek salad. The kitchen staff need to be retrained or replaced.
i could go on but i think you will get what i am trying to say , AVOID THIS HOTEL...
The two polish waitress and Sue are all this hotel has going for it unfortunately they are not there all the time. There must be better hotels close by and next time i would rather pay a bit more and stay else where.

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ROG1348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
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See reviews for
26
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70
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
East Sussex
Level Contributor
74 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed May 13, 2009

I have been staying here a few times a year for nearly 20 years. The location is convient for my requirements and the area nice for a an evening walk, and lots of resturants just down the road. The rooms are all different but always spotlessly clean. WiFi is included and free, as is a coffee tray. There is a small desk in each room. Single rooms are small, but absolutely fine.

Breakfast is very good for a hotel.

The hotel is small and friendly and has a nice personal touch. The TV in the room is rather a long way past it's sell by date.

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael_East_Sussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed May 12, 2009

The title pretty much sums it up. After parking a 5minute walk away, getting back to find my room key no longer worked, lying down to relax to find the TV had no plug (?!), trying to call reception to find the phone didn't work I was so irritated I had to get online and write a review. Turns out WiFi doesn't work either, good thing I have 3G. Avoid at all costs!

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BradyLadyEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Newcastle upon Tyne hotels

england
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 bubbles Reviewed October 6, 2008

Very tired and old fashioned looking hotel.
Rooms need decorating and modernising.
Staff friendly, but seemed inexperienced, food uninspiring, wouldn't stay again.

  • Liked — nothing
  • Disliked — everything
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sheern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed November 4, 2005

I specifically booked a non smoking room as I'm slightly allergic to cigarette smoke (and also stale smoke stinks anyway), but despite checking it at 2.00pm there were none left so I was given a smoking room. God knows what time you have to check in to get a non-smoking.

I think I've been in larger bathrooms in some hotels than the size of my single room.

And then the next morning the hot water wasn’t working in the shower or taps, therefore the water coming out was extremely cold. I informed reception who told me they'd sort it. They rang me back to say it had been sorted and give it a minute. 10 minutes later the water was still just above freezing, so I could not take a shower and had to have a wash in the sink with cold water.

And all for the bargain price of £70.

  • Stayed October 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank NottinghamNajjer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed October 24, 2004

Just returned from a last-minute romantic weekend break in Newcastle, the party capital of England. We have been several times before and always had a good time but on this occasion our choice of hotel really put a brake on our enjoyment of the city.

Our choice of hotel was limited due to the popularity of Newcastle with weekend partygoers and the lateness of our booking so our expectations were realistic that we would not be staying in the lap of luxury. Even so, we felt sure that the Best Western badge and three stars from the AA should provide a minimum degree of comfort for the £80 per night the room would cost.

The hotel was out of town at the end of the strip of student bars along Osborne road and had all the faded glory of a Fawlty Towers establishment (eg, worn eyesore carpets, unrenovated 1970's bathrooms, narrow windy staircases, no lift, and amateurish service).

The main source of our dissatisfaction, however, was the terrible night of sleep afforded to us by the smallest double bed I have ever seen anywhere let alone in a hotel. My partner is a modestly proportioned 5'6'' and even her feet were hanging over the end of the bed. I'm 6'1'' so I had to explore all sorts of tetris-like strategies to ensure mattress support for the night. Because of a wedding function that night there were no alternate rooms, so we were stuck.

I am motivated to write this note so that no-one else need suffer our fate. Avoid this hotel in general and room #33 in particular even if it is the last available room in Newcastle.

Helpful?
16 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN New Kent Hotel

Property: BEST WESTERN New Kent Hotel
Address: 127 Osborne Road | Jesmond, Newcastle upon Tyne NE2 2TB, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #50 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN New Kent Hotel 3*
Number of rooms: 32
Reservation Options:
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Also Known As:
Best Western Newcastle Upon Tyne
Newcastle Upon Tyne Best Western

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