I stayed in this hotel for 3 weeks whilst working in the area. Having stayed here previously i knew it was not the best hotel but it ticked most boxes. This time i have been very dissapointed to say the least. The rooms are very small and are now looking very tired and run down, although they are clean. The tv in the room did not work and after two days of asking the tv was replaced with a nice flat screen. The flat screen didnt work either so give up asking. Most of the rooms over look the main road which can be a a bit noisey but nothing compared to the delivery van that arrives at 5.30 every morning leaving his engine running whilst delivering something to the hotel.
The restaurant and bar area have not seen a decorator for years and are in need of updating.The food ! on the first morning the english breakfast appeared to have been left under those heater lamps for too long as it all looked over cooked and tasted as if it had been cooked then re cooked once ordered. I had to ask repeatedly for more than one cup of coffee which is possibly one of the worst cups of coffee i have ever had. The continental breakfast consisted of hard bread rolls that may have been fresh the previous week, some pieces of pre packed cheese and two slices of ham. That was it
There was a selection of fruit juice and a rotten pear and a blackend banana.
The scottish waiter is very friendly and always happy . As part of the full board we were supplied with a packed lunch from the hotel. The sandwitches were obviously made the night before and put in a fridge the crisps were always smokey bacon and the fruit had to be thrown away on more than one occasion due toit being rotten. This was brought to the attention of the staff but did not appear to make any difference.
The restaurant , well even though we were full board and out working all day looking forward to our evening meal we were told one night that the restaurant was only open for an hour due to a private function the following night and the owner wanting to prepare the food in the kitchen. We were given minutes notice of this, then the following night we were given time slots to order food between the owners guest arriving. One night i ordered a rack of lamb, when it arrived the rack of lamb had about an inch of fat on the back i cut it off as i didnt like the look of it only to find raw meat. The lamb was no where near cooked. I was offered a replacement but declined. Another night a chicken korma was ordered it was definately not a korma when we complained to the waitress she stated the kitchen staff get a bit mixed up sometimes. Another night a greek salad was ordered the waitress brought it to the table using a tea towel , strange i thought until i touched the dish which was red hot , not what i was used too for greek salad. The kitchen staff need to be retrained or replaced.
i could go on but i think you will get what i am trying to say , AVOID THIS HOTEL...
The two polish waitress and Sue are all this hotel has going for it unfortunately they are not there all the time. There must be better hotels close by and next time i would rather pay a bit more and stay else where.
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- Also Known As:
- Best Western Newcastle Upon Tyne
- Newcastle Upon Tyne Best Western