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“Location and Staff make this hotel”

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Sleeperz Hotel Newcastle
Reading, Berkshire
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Location and Staff make this hotel”
Reviewed February 5, 2014

As a frequent stayer of hotels for business, i have had the pleasure to stay in a few hotels around the Newcastle area.

Upon entrance to the hotel, I was met warmly by the receptionist. She was very progressional and helpful. I had the upgraded superior room, which I looked forward to seeing.

I was on the 2nd floor room 218.

Upon opening the door you felt a cold air draft and the room was very cold indeed. The room is heated by the zircon unit fixed to the wall (no radiators). Everything i tried would not get any warm air to blow out which was strange.

Whilst going down for dinner, i mentioned this to the reception, and was advised that they would need to turn this up centrally, and that they would raise this to 27*c, and that it should be 'nice and toasty' when i went back. This was not the case. It was a bit warmer and warmer air was now blowing but it was not 27* infact it stayed around 17-18*c the whole time i was there.

The room itself was nice. It had a large bed (two singles pushed together) and a wet room bathroom with a nice shower. They had a nice round tale and two arm chairs which was nice to sit and work from in the evenings. There was tea and coffee facilities in the room too.

The food from the restaurant was nice. They have a mixed menu for all tastes and the food tasted very nice and was well presented.

The breakfasts were very nice. It was all self service and the cooked breakfast would fill you up for the day.

The location of this hotel is very good. Its not far at all from the Central station, and yet i could not hear any trains from my room. It is also handy for the nightlife as is near the central city.

The staff in the hotel were exceptional. They were always very friendly and helpful, from reception to the bar/restaurant staff. Nothing was too much trouble for them. I am due to go back in a couple of weeks, and just hope that I have a warmer room, or that the heating is working :)

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lord_Treeby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, February 10, 2014
Thank you for taking the time to write a review. Apologies for the heating, our climate control system is usually very good, we will have another look at the A/C unit in your room. I am happy to hear that overall you enjoyed your stay with us and we look forward to welcoming you back soon. Kind regards Javeed Anwar
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (197)
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English first
Glasgow, United Kingdom
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 2, 2014

Stayed friday 31st January for 1 night with my friend this hotel is very central to everything, room was ready when we arrived which was great reception checked us in with no problems and were very nice Lexi lee was so helpful when we where asking her where to go for our night out she even came to the front door of reception and took us out onto the street to point things out to us. The rooms themselves were very clean and tidy also ultra trendy, beds were so comfy when you come back into hotel at night they have night porters who take your room number and tick you off on their rota to make sure you are back in hotel ok the bar is open 24hrs which is good and also very good prices the night staff even ordered food from a takeaway for us which came quickly they didn't realise we were sitting in reception so night staff took it to our room for us and of course we weren't in room so food went back to takeaway when we said to the staff about half an hour later our food hadn't came they then re ordered for us without a problem and it was back in 5 mins great service. A note to the manager your staff are a credit to your hotel we come to Newcastle every 6 weeks and will always stay in your hotel from now on well done to all of you who make the Sleeperz such a great friendly well run hotel thankyou for a lovely stay.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank linda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, February 10, 2014
Thank you for a lovely review, and thank you for saying such nice things about the team at Sleeperz. We look forward to welcoming you back soon. Kind regards Javeed Anwar
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England
Level Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed February 2, 2014

Stayed for a night out with my friend from scotland, hotel central to night life and very trendy. The reception staff where very helpful and the reception area is large with a bar and serving food which was lovely. The rooms are immaculate and the comfy bed best ever slept amazing . After returning ffrom our night out the 2 Gentleman on reception were amazing ordered us a takeaway and served us drinks, other guests returning sat with us and nothing was a problem to the staff, they are a credit to the hotel. We will definitely be returning to this hotel a must for anyone wanting a good city hotel great rooms and amazing staff.Well done Sleeperz :-)

Room Tip: Staff rang week before arrival to ask if we had any special requests quiet room ect we had a great n...
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank champagnemoment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, February 10, 2014
Another 'fab' review, many thanks. It is always great to hear from happy guests. Kind regards Javeed Anwar
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East Kilbride, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 1, 2014 via mobile

Me and my partner stayed here for two nights. On arrival our room wasn't ready and although it wasn't a problem we were given complimentary drinks from the bar for the inconvenience. Location is perfect as you are literally a two minute walk from the central station and close to all the bars and main shops. Rooms are a little on the small side but it done us fine. The bathroom was a wetroom which could maybe have a bigger drain at the shower as the water ended up next to the sink and took a while to go away. As the bathroom is open topped you could hear the people next door flush the loo and go for a shower.. wasn't a big deal but a bit annoying at 6am. Beds could do with being a little less firm but still had a good sleep. Overall the hotel is a good choice when staying in Newcastle. Staff are lovely and eager to help if you have any questions. Would recommend x

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ColletteM316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, February 10, 2014
Thanks for recommending us. Yes the wet room floors do get quite wet, but the underfloor heating should dry them out quite quickly. I am happy to hear that you enjoyed your stay and you were pleased with the hospitality . Kind regards Javeed Anwar
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1 review
Reviewed January 28, 2014 via mobile

As title! I stayed here 26-28th December and the customer service was impeccable. Ron and Nisha were perfect hosts and good company at the 24hr bar so a big thanks to them and sorry it's taken so long to review!! Perfect for anyone who wants to be close to town.

Stayed December 2013, traveled with friends
Helpful?
Thank Matty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, February 10, 2014
Thank you, as you say the title says it all. Kind regards Javeed Anwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
67 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed January 28, 2014

Fab location, close to Quayside, City Centre and Central Station. Well appointed for a budget hotel, spacious room, clean and good staff. We really enjoyed our stay and thought the hotel was excellent value for money.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MG100_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stevenston, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 27, 2014

While down for a concert with my partner in Newcastle, and searched for hotels to stay i came across Sleeperz and done a bit of research and have to say all worked out well, price, location which was main things i was looking for.

The hotel was spotless and the reception staff were very friendly and efficient, they were always on hand if required to assist with any issues i had.

With regards to the rooms I found them very modern and of adequate size for the both of us, I have read reviews of people complaining about the noise we were on the first floor facing on to main road and had no problem of sleepless night, albeit it is city centre not in the country so there will be some noise but nothing that will disturb sleep.

We had an excellent price for our stay as we were £55 including an excellent breakfast, had a varied choice ranging from melon, cooked ham, crusty baguettes, bread to toast with jams and marmalade , cereal, and bacon, sausages, scrambled egg (which was gorgeous) and tomatoes,tea coffee and fresh orange juice so was not disappointed to have that choice in my package.

If I was to visit Newcastle again in future I would not hesitate in staying at Sleeperz again and would certainly recommend to anyone.

George

Room Tip: check their website for up to date deals or call to get best package for your needs
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank georgegibson1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, Manager at Sleeperz Hotel Newcastle, responded to this review, February 10, 2014
I am also a big fan of the scrambled eggs (and the breakfast in general). Thank you for a great review. Kind regards Javeed Anwar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleeperz Hotel Newcastle

Property: Sleeperz Hotel Newcastle
Address: 15 Westgate Road, Newcastle upon Tyne NE1 1SE, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #20 of 82 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sleeperz Hotel Newcastle 3*
Number of rooms: 98
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