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“Nice staff but thats about it!” 2 of 5 bubbles
Review of Sleeperz Hotel Newcastle

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Sleeperz Hotel Newcastle
Richmond, United Kingdom
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Nice staff but thats about it!”
2 of 5 bubbles Reviewed February 25, 2013

I stayed here with my son. I was very dissappointed when I was put on the top floor whilst a group of lads who were also staying got the 3rd floor. The reception staff were friendly enough & very efficient! We stayed in a double room, not very big but it was adequate. The bathroom was dirty and you could tell that no one had bothered cleaning it. There was a hen do that evening & it did put me off dining in the restaurant as it had been taken over by the girls! Instead we opted to take our food to the room. Breakfast sounds fantastic when reading it off the menu but in reality was a massive dissappointment. The bacon & sausages were very overcooked & rubbery. The scramble eggs looked delicious but tasted blander then bland! You had to make your own toast & get your own teas & coffee! The best bit about breakfast was the cappacino machine & they provided you with proper mugs. As for the pastries that is stated on said menu...I couldn't see any. Undoubtedly this stay was not worth the £89 I had paid...good location from the train station but that is it! Breakfast was paid for separately...would not pay for it again as it was a ripoff!!

  • Stayed February 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank essie927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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937 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
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English first
Feltham, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

Booked 2 rooms, one family (2 adults and 1 child) and one double (2 pensioners) for 2 nights.Location is very convenient as its right near the train station and a short walk into the main shops etc. The hotel was fully booked over the whole weekend with groups of girls on hen weekends, I can honestly say that we never heard them all weekend and barely heard the trains.Our rooms were on the top floor and were modern and clean, although a little stained from tea/coffee mugs near the beds. But all members of my group/family were impressed and happy with our rooms. The beds were very comfortable and there were extra pillows available if needed. My only critisism of the room would be lack of toiletries, visiting for a weekend I want to bring the minimum and travel light. We all had breakfast and it was reasonable, minimal choices but tasty. The staff were the highlight of the hotel, all were friendly, helpful and accomodating especially Alex (thankyou). I would stay here again when visiting my daughter at uni.

Room Tip: Top floor rooms at the end of the corridor are the quietest.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 25, 2013

After reading a number if reviews it seems that people want a 5* hotel but pay for a 3*.

The hotel staff were very approachable, friendly and willing to help. The rooms are small but they have made the most of the space and they are very clean.

We paid for breakfast which was nice not a big selection but all you need to get you going for the day.

Overall I was please with my hotel and would stay there again. Only negative was parking was shocked that the hotel did not have an agreement with a car park for a reduced rate.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MichaelLambert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 19, 2013

Back in Newcastle and happy to re-visit Sleeperz.
Staff were friendly and very helpful, the location of the hotel is ideal if arriving by train and very central to all the amenities of Newcastle city centre.
Was upgraded to a superior room which was spacious and excellent value for money. Room was smart and very clean.
Booked breakfast in advance (cheaper rate) and there was plenty of choice, both hot and cold selections.
Look forward to returning again.

  • Stayed February 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marie1936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlington, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed February 18, 2013

Ill start off with the good point.
1) location is excellent right in the centre over the road from the diamond strip
2) that's the end of my good points.

We booked to stay here for Saturday night as we were going out in Newcastle that night. Check in was great, friendly staff all looked well until we got to our room.

Rooms are tiny and you cannot swing a cat in there! You have a bed a small desk and one stool which had greasy hand prints on it. The bathroom was a tiny cubicle about a step away from your bed. Sliding see through door which doesn't lock! Tiny sink and a shower right next to the loo basically a tiny wet room.
For £90 a night this was ridiculous, no space to un pack or put anything, no space to get ready and it felt very closterphobic and you did not feel at home!

We did not stay in this hotel we rang up a nearby hotel Jury's Inn which was a million times better! And left straight away. This hotel was not going to spoil our weekend!

If your a group of lads and your not really going to be in your room much this is perfect if your a group of girls you have no space to get ready for your night out and there are much better hotels to stay in than this one.

Highly disappointed with this hotel would not reccomend as I said Jury's Inn is so much nicer and more spacious with a real bathroom and space to un pack and get ready this hotel was a joke

  • Stayed February 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sarah_b_1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager1969, General Manager at Sleeperz Hotel Newcastle, responded to this review, February 19, 2013
Thank you for your review. I am sorry to hear that you were not satisfied with your room. The vast majority of guests comment extremely positively about the quality of the rooms and the standard of fittings; the clever design, more than makes up for its compact size. As you can see from the majority of reviews we are rated very highly on all aspects of our rooms and service and have been awarded a TripAdvisor 'Certificate of Excellence' with a rating of 4.5 earning us a place amongst the best hotels in Newcastle. We have only received this award by offering exceptional service and a great product that most of our guests enjoy, resulting in excellent ratings. I understand that you preferred to move hotels to stay with your friends without really giving us a chance to show you another larger room and how good a hotel we are. That is a pity as you would have had a great night's sleep, a fabulous breakfast and enjoyed our modern, stylish lounge before your departure on Sunday morning.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed February 15, 2013

We stayed here one night for a visit to the two universities in the city. We had a family room - a double and bunk beds for three of us. It was pretty spacious. Clothes storage is limited - no drawers at all and just some hangers on a small rack but sufficient for one night. The bathroom has a frosted glass door which offers some privacy but not much. I suggest the hotel has the outside of the doors mirrored, glass is probably necessary because of the position of the shower and lack of a shower curtain. Bathroom and bedroom all very clean (some wear & tear on the bedside table but still, clean). Sufficient shelf space in the bathroom (rare) and fair trade tea & coffee supplied. But no bisucits.
The beds are very comfortable and we all had a good nights sleep. We were on the fifth floor overlooking the railway. The window is double glazed but I suppose that lower floors might have a problem with noise from the railway - other reviews have mentioned noise from revellers. Maybe triple glazed would help? Having supplies of earplugs at reception? Personally I never go away without my earplugs - I learnt that camping at Glastonbury! Anyway we heard no noise from revellers but it was a Tuesday night.
The staff were friendly and helpful - no problems there. We didn't book breakfast in advance (it's cheaper if you do) but booked it on arrival for convenience sake. Then we noticed a nearby pub which does good, cheap breakfasts with far more veggie choice than the hotel (hint for Sleeperz - mushrooms, hash browns) but there was plenty of fresh fruit, cereals and even soya milk which was great.
It's a very good location if you want to be near the train station. They will store your luggage for you if your train is in the evening. Great for a couple of nights.

Room Tip: Top floor might be better for a good night's sleep!
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Claire155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athlone
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 10, 2013

Really enjoyed this stay in Newcastle. Sleepers is a value hotel in the centre of town, two minutes from the castle keep, and the central station. The hotel is smart, modern and clean. The rooms are small, but the use of space is clever, and the effect is pleasant. Great welcome, as you would expect in the Northeast.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Brianaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sleeperz Hotel Newcastle

Property: Sleeperz Hotel Newcastle
Address: 15 Westgate Road, Newcastle upon Tyne NE1 1SE, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #20 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sleeperz Hotel Newcastle 3*
Number of rooms: 98
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