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“Good for but service needs improving”
Review of Ninos at The Gate

Ninos at The Gate
Ranked #512 of 1,267 Restaurants in Newcastle upon Tyne
Cuisines: Italian
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Newcastle upon Tyne, England, United Kingdom
Level Contributor
42 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Good for but service needs improving”
Reviewed October 30, 2013 via mobile

Took a chance on happy hour here on Monday. The prices are very reasonable for a lunch menu and it looks nice from outside. Once seated we received our drinks fairly quickly and began to consider the menu. We decided quickly to go for the salad and the half pasta and chips. However we waited and waited for our order to be taken despite the restaurant only being half full. Eventually our order was taken by a pleasant staff member. The food arrived promptly and it was very delicious. I have read some negative reviews on here and I can honestly say the only problem was a little bit of slow service which for me was not a huge problem. The price was very good and overall we enjoyed the experience for lunch.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Vicky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Northumberland
Level Contributor
161 reviews
77 restaurant reviews
common_n_restaurant_reviews_1bd8 87 helpful votes
“Nice Italian”
Reviewed October 27, 2013

We ate at Ninos (at The Gate, Newcastle) in October. This was the first time we have been here and couldn't really complain as it was quiet, food was really nice and the staff were pleasant; maybe could have done with a little bit more atmosphere but overall very nice; would definitely eat here again.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Vegas_Vacation12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northumberland
Level Contributor
25 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
“Check your bill!”
Reviewed October 21, 2013

We visited Ninos at The Gate last night, for the second time in a couple of years. On our last visit we really enjoyed our meal, but noticed a few people round about querying their bills. This prompted us to check ours and, sure enough, we'd been charged for items which we didn't have. We pointed this out and it was immediately corrected.

So, yesterday evening we had tickets to see a film at the cinema in The Gate. We decided to give Ninos another try. They have a really good deal for 'happy hour', with selected pizzas and pastas for £5.95 or a 'half and half' for £7.95, which gives you a half pizza and a half pasta. As we were both undecided on what to choose we both went for this option. I picked the mushroom and asparagus pasta, with a Bolognese pizza. My other half chose pasta with meatballs and the Vesuvius pizza. We also ordered a drink each, which we were just finishing when the food arrived. Second drinks ordered, we tucked into our food. As previously, the food could not be faulted. The pizzas have a lovely thin base and the toppings were fresh and tasty (quite hot, in the case of the Vesuvius!) Size wise, portions are very generous - no room for desserts!

So we asked for the bill, then came the feeling of deja vu. We had both worked out that the two meals and four drinks would be in the region of £24. Couldn't believe it when we looked at the bill and it was £43. We had been charged for four meals and six drinks. My husband took the bill over to the bar and asked if we could have a bill for what we had actually had. Two minutes later the correct bill arrived. Now this may just be a coincidence, not sure, but it will certainly make us think twice about returning again. Had this not happened I would have rated Ninos 4/5 out of 5, the food is lovely. My advice would be, if you go, check your bill!

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CarolJNorthumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gateshead, England, United Kingdom
Level Contributor
39 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Poor service and cold food”
Reviewed October 17, 2013

We visited on a lunchtime during Happy Hour. They took our drinks and food order and drinks arrived straight away to be left waiting and waiting and waiting for our food and when it did eventually arrive it was cold.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank 11Emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
2 reviews
“Not impressed at all”
Reviewed October 17, 2013

Went on a lunchtime and we were served drinks then our order taken and then left waiting and waiting and waiting for our food. Once the food arrived it was only just warm. I won't be going back and wouldn't recommend

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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