I was really disappointed with my trip to Ninos. This place has so much potential seeing as it is in the heart of Newcastle & situated in the busy Gate complex but it just didn't work for me.
Firstly, the service is really poor. The waiting time for our food/drinks to arrive was ok but when we had finished our meals we had to wait 10 minutes for someone to clear our tables & a further 10 minutes for the bill. After receiving the bill we could not catch one of the waitresses (who seemed to avoid social contact at all costs & didnt make any friendly conversation with any customers) to bring us the card machine. In the end my friend had to shout for her attention & she didn't seem very pleased.
Secondly, I had garlic bread & this was really nice. My friends had carbonara, margarita pizza & a seafood dish - all of which they said were ok but tasted quite salty. My bolognese was quite dry & I couldn't finish it. They had also included cheese in the sauce so please be wary - think they could advertise that better as I am lactose intolerant! I would have complained but felt the waitress wasn't helpful & I just wanted to get out of there.
Thirdly, the pricing is good especially for the portion sizes which are good. The happy hour is also quiet reasonable. I wouldn't recommend going on a weekend as it can get quite noisy & the tables are quite close together. There is not much of an atmosphere but maybe that was just because it was really busy.
I think that the staff need to improve on their communication skills & be more friendly & approachable as I felt that we would have enjoyed our time here more if they had of been, instead we felt like a nuisance.
This place should really try harder as there are so many more cheaper, friendlier Italians in Newcastle that will take its customers.
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