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“Lovely hotel!”

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Sandman Signature Newcastle Hotel
Certificate of Excellence
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Lovely hotel!”
Reviewed August 26, 2013

Perfect location great rooms, a little small but so handy for the stadium! Easy fast check in and out!
It was my boyfriends birthday and they so nicely brought us chocolate covered strawberries!
Only downside I have a nut allergy and they told me upon ordering room service that they used the fryers for nut products, so I ended up walking in the rain to a fish and chip shop!
I understand this can be hard for restaraunt's but equally as frustrating for me!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pamcakes3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, August 28, 2013
Dear Pamcakes3,

Thank you for choosing to stay at Sandman Signature Hotel Newcastle, it is lovely to hear how you and your partner enjoyed your weekend in Newcastle. I am glad we were able to enhance your boyfriend’s birthday with the Chocolate Covered Strawberries we love to surprise our guests where possible. I understand your frustration in relation to your allergy there are alternatives available from the menu perhaps this could have been communicated in more detail to you.

Once again thank you for the time taken to write this review hopefully we shall welcome you and your partner back to the hotel in the future.

Kind regards,
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (333)
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Etampes, France
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 25, 2013

Nice enough but sloppy problems you wouldn't expect from a hotel like this.

When we arrived there were crumbs around the chair and desk and on the chair itself that were not hoovered up once during our three-night stay. They hadn't given us the right number of towels. At 3.30 a.m. the bedside alarm went off, which must have been set by a previous occupant. I would expect hotels to reset these. The fridge didn't work and was not fixed during the stay despite being reported. The safe ran out of batteries when our stuff was in it and we had to fetch someone to open it when we got in at midnight and were told this was a recurring issue. There were no instructions for the safe or alarm clock so our deactivation of the alarm clock was unsuccessful and it got us again the second night. They didn't give us a bath mat the third night. Despite this everyone else in our party seemed happy so maybe our room was just unlucky. Breakfast was good but very overpriced. The hotel restaurant is only ok but seems to be a bit of a lads' bar if the waitresses' uniforms are anything to go by. Not really what you'd expect from this kind of place. VERY noisy room due to traffic and the bar downstairs.

Staff were friendly though and did seem to care and try to help out when there were problems.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KAMDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, August 28, 2013
Dear KAMDG,

Many thanks for taking the time to review your recent stay, we appreciate all feedback whether that be complimentary or critical to enhancing the customer experience we deliver. Please accept my apologies for the issues encountered during your recent stay may I thank you for bringing these to my attention I can assure you that they will be actioned and re-training will be given to the housekeeping department to ensure that such experience is not repeated in the future.

Once again I thank you for bringing this to my attention, I do hope that this will not deter you from choosing the hotel again in the future should you return to Newcastle.
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London
Level 6 Contributor
99 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed August 25, 2013 via mobile

Completely loved staying at this hotel for one night! Very modern and contemporary and this feel is carried through perfectly throughout the hotel.
The staff are excellent, welcoming and helpful, especially Andrew at the front desk who went out of his way to point us in the right direction of the shops and gave an accurate walking time (10 mins).

Rooms are perfect and very clean. Bed is comfortable and the bathroom is very nice. Room also comes with an empty fridge, microwave and a safe as well as tea/coffee making facilities.
Our view overlooked the Newcastle football ground.

The bar attached to the hotel was also very good, providing tasty and inexpensive food throughout the day as well as providing hotel guests a decent breakfast in the morning.

If I return to Newcastle, this hotel would be my hotel of choice. I thoroughly recommend!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeorgieSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, August 28, 2013
Dear GeorgieSmith,

Many thanks for taking the time to review your recent stay at Sandman Signature Newcastle I am absolutely astounded at your kind words it is extremely pleasing to hear how much you enjoyed your stay especially your personal mention to Andrew who is also very grateful of your comments, it is very pleasing to hear.

We hope to welcome you back to Sandman Signature Newcastle very soon!
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darlington
Level 1 Contributor
3 reviews
Reviewed August 25, 2013

Me and my boyfriend went for a night out in Newcastle and a meal in China town and decided to stay at this hotel because of how nice the rooms looked. The rooms are lovely and nicely decorated and there is a bar downstairs which was great to have a drink in after our night out. We went for a meal in China town called land mark which I would highly recommend to anyone who is a fan of Chinese food. The bed in the hotel was nice and comfy and lots of pillows which was a bonus for me :) only thing I would say was bad was the fact that the sandman hotel doesn't have its own parking so we were advised to park in the car park opposite the hotel. We parked in a sandman bay but woke up the next morning to a parking ticket. It may sound silly but we assumed that the hotel would of told us parking was not included even though the room cost £135. Also the cleaner needs to learn to knock as she walked into our room at 11.30 and carried on walking in even though the tele was on and there was stuff on the side showing someone was still in that room. She got quite an eyeful because me and my boyfriend weren't dressed and she just walked back out without an apology. We found it quite funny but thought it was quite rude that she carried on walking in when she knew people were in the room still. Overall it was a great hotel and perfect location right next to China town and the good clubs :) I would definitely recommend this to people staying in Newcastle :D xxx

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darlingtonbanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, August 28, 2013
Dear Darlingtonbanana,

Many thanks for choosing to stay at Sandman Signature Newcastle, I appreciate the time taken to write the above review of your recent stay at Sandman Signature Newcastle. It is great to learn that you loved the room and Shark Club Bar. Please accept my sincere apologies for the disturbance from the housekeeper this shall be looked into and actioned as necessary. The parking is advertised on our website and all travel agent websites advising the cost I do again apologise that this was not communicated at the time of arrival training will be extended to the Front Office team in relation to this. In the meantime if I can personally assist with the Parking notice which was issued to your vehicle please do not hesitate to contact me directly at the hotel and I will look into this further with Newcastle Council on your behalf unless you have already done this with the team on departure. Thank you once again for leaving feedback we appreciate all comments received to enchance the service we deliver.

Kind regards,
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Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 21, 2013

Beautiful room beyond expectation. Quiet and comfortable. Bar/restaurant very lively. Being a lone female traveller could have been a bit intimidating however from the moment I walked through the door the staff went out of their way to ensure I was looked after and made to feel at ease. Particularly the waitress Jennifer. Would definitely recommend

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WendiHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ely, United Kingdom
Level 6 Contributor
231 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed August 20, 2013

Right outside St James's Park, and a stones throw from the hustle of the city, this modern friendly hotel is in a prime position with a metro station across the road. Lots of modern accessories in this hotel and nice touches make it a comfortable stay. Loved the bathroom toiletries, but didn't like the big gap in the glass door!!!! Free tea and coffee in reception, restaurant and bar has an edgy feel, although not liking all the tv screens, especially at breakfast!!! Reception staff very friendly and helpful. Housekeeping staff polite, efficient and cheerful. The bathroom had a choice of shower, gentle and tidy, or a waterfall giving way to a tidal wave. Either way, the bathroom is a wet room, so no problem. Car parking available at £8 per day, first come first served basis. Overall, a nice hotel in a good position with very nice touches, very helpful and friendly staff.

Room Tip: Higher rooms have a better view of the city and beyond and are generally quieter due to traffic nois...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mynonnaEly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, August 22, 2013
Dear MynonnaEly,

Many thanks for choosing to stay with Sandman Signature Hotel Newcastle. I am pleased to learn that you had a very enjoyable experience at the hotel during your recent stay. Please accept my apologies that the bathroom door and television screens in the bar were not too your taste. Many thanks for taking the time to write this review your feedback is much appreciated.
We hope to see you again in the future.

Kind regards,
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Kiev, Ukraine
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 20, 2013

Former business center transformed to a hotel. Walking distance to the shopping centers, train station, stadium, restaurants and clubs. Rooms are not too large, bute comfortable - my standard was rquipped with electric kettle, tea bags and even microwave. The only thing to improve - curtains (not enough effective to protect from morning sunshine) and internal A/Cunit (too noisy).
Buffet breakfasts were great, everything was fresh and tasty. In the night restaurant poroposes dance music and nice company.

Room Tip: Rooms on the west side are better if you want to sleep to 7-8 am (Sun in the summer was rising very...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krot_krot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly M, Front Office Manager at Sandman Signature Newcastle Hotel, responded to this review, August 28, 2013
Dear Krot_Krot,

Many thanks for choosing to stay at Sandman Signature Newcastle, we appreciate all feedback and I thank you for taking the time to write the above review on your recent stay. I shall look into your comments regarding the air conditioning unit and the curtains may I thank you for bringing this to my attention. It’s great to hear how you liked the location and room facilities.

We hope to see you back at Sandman Signature on your return to Newcastle.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Signature Newcastle Hotel

Property: Sandman Signature Newcastle Hotel
Address: Gallowgate, Newcastle upon Tyne NE1 4SD, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #23 of 82 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sandman Signature Newcastle Hotel 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Sandman Signature Newcastle Hotel sits in the city center of Newcastle, surrounded by key attractions in the city such as the iconic Newcastle United Football Club Stadium, China Town, city center shopping district, Newcastle University, etc. (All this within 5 minutes walking radius) In addition we are just few minutes walk away from the Theatre Royal, the Centre of Life, the city Quayside and a great selection of restaurants and bars to enjoy this vibrant city. ... more   less 
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