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Heroes Hostel-Hotel
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Reviews (72)
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62 - 67 of 72 reviews
Reviewed August 14, 2012

a group of 5 of us stayed here for a friends birthday weekend in newcastle. we weren't expecting the Ritz and this was perfect for our needs. The beds aren't great but can sleep many in one room. It was clean, with fresh bedding and that's all we wanted. The shower worked and the toilet flushed! The staff were very friendly and said if we had any trouble we should just let them know, and they would sort it for us, which they did. This place is cheap, cheerful and perfect for party weekends!

  • Stayed: August 2012, traveled with friends
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Thank Claudia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Father Ted C, Guest Relations Manager at Heroes Hostel-Hotel, responded to this reviewResponded October 25, 2013

If you act responsibly, are cheerful and get what you pay for, what more do you want, cheerfulness is responded too in a similar fashion, glad you had a great time. Come again anytime!

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Reviewed July 27, 2012

Our room had not been cleaned properly, cigarette buts around edge of the bed, bed held up by wood, no rungs on the ladder up to top bunk, window held open by a bucket. The ppl staying in the room next to us had the same problems plus the didn't have any ladders to top bunks, shower had a door missing and tiles on the floor cracked, holes in the walls, had to get the look on their door fixed before they could leave their room.
Only good thing was the location, although its "reception" area is actually in the chip shop below.

  • Stayed: June 2012
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1  Thank mslm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Father Ted C, Guest Relations Manager at Heroes Hostel-Hotel, responded to this reviewResponded October 25, 2013

Sorry Guys, you were not housed as you should have been, the rooms would have been cleaned as they always are after every guest leaves. However the guests previous to you had trashed some of the rooms, we could only have cancelled your booking. Smoking is never allowed and that cigarette dumps were left we were unaware of. We do expect our guests to be responsible.

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Reviewed June 14, 2012

We thought this hotel was fabulous for the price! We stayed here for one night as we attended Koosday, it is in the central of all the clubs so its easy to access and very easy to find! It is the perfect hotel for people who are partying in Newcastle! The rooms were clean and tidy and provided everything we needed the only let down was bringing your own towels! The staff were very kind and helpful.We will definatley be staying at the hotel again next time we are out.

  • Stayed: June 2012, traveled with friends
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Thank SCandCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Father Ted C, Guest Relations Manager at Heroes Hostel-Hotel, responded to this reviewResponded October 25, 2013

Thank you for your response to your stay at Heroes Hostel-Hotel

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Reviewed June 4, 2012

We booked this for a hen party. The location of the HOSTEL (definately not a hotel in any way) is great, but the rooms were awful. The bathroom had not been cleaned, the toilet seat was hanging off. There was a hole in the wall where someone had punched it. You could feel every spring through the mattress. Window ledge was filthy and we had to clean it ourselves before we could put anything down. Most importantly, there were no rungs up to either top bunk bed - we dragged one mattress onto the floor and the staff found a spare set so we could climb up to the other bed - not at all ideal. I didnt expect high standards for such low prices, but basic cleanliness is a must, which this place did not have. Would NOT recommend.

Room Tip: Don't bother full stop, I can't imagine there are any good rooms!
  • Stayed: June 2012, traveled with friends
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1  Thank meema_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Father Ted C, Guest Relations Manager at Heroes Hostel-Hotel, responded to this reviewResponded October 25, 2013

I apologise for your problems when you stayed at Heroes Hostel-Hotel. The rooms are always cleaned and we try to repair any previous guest damages and not cancel follow on bookings, this is what seems to have happened in your case, sorry.

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Reviewed May 6, 2012

NOT a hotel more like a hostel.....very bare, no towels, soap etc. We only stayed one night a stop off on out way home. We had bunk beds, a curtain hanging off the window, a quilt that was so thin we had to sleep with our clothes on...there is so much bad things. The cafe down stairs is open until 3.30am when we got up to leave at 8am we could not get out the building as the front door was jammed we were shut it for a further hour and half until the cafe was open there is no other exit we thought we would have to call the police to get us out...........STAY AWAY going to trading standards a death trap.....

  • Stayed: May 2012, traveled as a couple
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2  Thank pattypay71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Father Ted C, Guest Relations Manager at Heroes Hostel-Hotel, responded to this reviewResponded October 25, 2013

If you had indicated you were maybe leaving early in the morning you should have been given the Night Porters contact number as he works in the downstairs cellar. The front door is not deadlocked any time guests are staying for the reasons you mention. We are a basic Hostel-Hotel and do not supply any towels or soap.

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