Myself and my partner came across the Black Swan which is part of the Newcastle Arts Centre in our search for a wedding reception venue. The venue itself is great, unique and exactly what we were looking for our big day so we got in contact with the events manager.
First email was fine, nice and friendly and seemed quite interested in having our event, as time went on communication from the events manager was very sparse. I emailed 6/7 times asking if our chosen date was available and if we can arrange a viewing to discuss what the venue offers. It was only until I had to prompt them in getting an answer, and the response was less then professional! Very short and rather rude, we got the instinct impression we were literarily bothering her! But emails can be miss read and sometimes come across as blunt so we gave the venue and the manager another chance.
The events manager eventually organised a viewing which was on an evening as myself and my partner both work. They also sent confirmation of the meeting, which seemed promising. We arrived at the venue 15mins early 6.15pm and the building was padlocked shut, we put this down to our early arrival. We waited over 45mins and the events manager was a no show and the building remained shut. As soon as I could I emailed to voice how annoyed and disappointed we were at them waisting our time. We did in fact receive a response which said in short: I was in the building but put your viewing in the dairy on the wrong day, that they were sorry, admitted they could have done more to help us and even wished us luck in our venue search!
From the outset they never wanted to hold our wedding reception nor had any intention in helping us, even though on their site it states they are experienced in weddings and are willing to help in anyway. They should really update their site and not advertise as a reception venue and the so called "events, venue & catering manager" should really change her title as she is none of the above!
My advice is don't even bother trying to book an event as your time will be waisted, we now know it was a lucky escape and thank god we didn't hand over any money!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.