I booked two nights for new year. The hotel is in a great location if you want somewhere close to nightlife. However, when I saw my room, it was disgusting. There were water marks on the ceiling which looked like they had been there for some time, the area by the window was filthy, not just a bit of dust but dirt and grime all over the carpet had crap all over it and to top it off there weren't any towels so I had to (embarrassingly) knock on someone else's door to ask for a spare completely naked and dripping wet!
Luckily, as the night went on for so long the room was used more for a storage space than a bedroom.
All of that said, the girl at reception was more than accommodating, they didn't have any other rooms but she refunded me the price of one night and let me pay half price with free breakfast, which I was too late for anyway, for the other.
To sum up, book if you're having a party, don't book if you plan on a long stay.
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- Also Known As:
- Surtees Hotel Newcastle Upon Tyne