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Surtees Hotel
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Reviewed August 23, 2012

Having read the previous reviews we were very wary of our 2 night stay here and wondering whether we should pay extra and stay elsewhere, however due to its central location (5-10minute easy walk to the station & up the road to the shopping centre & bars) we decided we would continue with our stay.
The staff who dealt with emails were very helpful, having originally booked a double room as the twins were fully booked i emailed the hotel asking if by any chance they were able to make ours into a twin, thankfully on arrival they were pleased to say we had a twin room.
We were unsure as to how our room would be whether it would be modern or in need of renovation, thankfully ours was clean, modern and had everything we needed. We were very pleased. We had a nice clean tidy room on the 1st floor. It included tea/coffee/hot chocolate facilities with biscuits which were replenished on the 2nd day of our stay also. There was a hairdryer and ironing board facility. We had a wide screen TV on the wall and many freeview channels, the music channel was useful for getting ready in and we watched the late night recording of x factor when we got in. The shower was in the bath but it was powerful and modern, all clean and included a basket full of miniature shampoo/soaps etc. The towels were provided each day and the sheets changed each day. We had a small wardrobe in our room with hangers and these were very useful for our dresses.
If i looked closely in our room i would find a dent in the bathroom door and perhaps some work that needs doing but it didn't bother us, we didn't expect a spotless room, we were only in it at night so it wasn't a big deal. The room itself was spacious too andthe large windows allowed a lot of light in which was nice. The view looked out at the carpark so wasnt great but we didnt care so it didnt bother us. Obviously if you want a view then this isnt the place for you. The lift in the hotel i don't think actually works we couldn't even open it! I wouldn't want to go in it it looks like we'll just get stuck and not go anywhere.
The location is perfect, we walked everywhere, the nightlife is great, everywhere we went was free to get in, drinks are cheap!
We didn't eat breakfast here so we can't comment on food, but there is a kebab place opposite, pizza express a couple of doors down, nice bars opposite, a chinese and indian up the road, then the shopping centre with starbucks etc, so you're not short of places to go.
If you're planning on going on a clubbing weekend/shopping weekend, this is the place for you. We had a great stay & would stay here again. Don't be fooled by all the negatives. Think about location and the price you're paying, we are very glad we stuck with our choice of staying here.

  • Stayed: August 2012, traveled with friends
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3  Thank GlitzC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012

We recently stayed at the Surtees on a Groupon deal. The hotel itself suffers, as others have said, from an obscure 'back-alley' entrance. On the plus side, it's immediately adjacent to a multi-storey car park but unfortunately, the reception entrance is lost in a sea of wheelie-bins, unswept areas and, when we visited, the contents of the external ash-tray, which were there when we arrived and still there when we checked out two days later. Not a great first impression. It would be nice if the hotel could arrange a parking fee concession with the local authority who run the car-park. On Sunday it's only £2 to park, but other days it will cost you £11.70 per day Mon-Sat if you park in there all day. Parking is charged at £1.30 per hour from 8am until 5pm but is free between 5pm and 8am, so if you are driving out to explore Tyneside during the day, this works out much better!

The reception staff were welcoming, helpful and friendly. We arrived earlier than the 2pm check-in and once we had identified ourselves as guests, were allowed to drop our luggage and head out for lunch. As we ventured to our room, we passed a vacuum cleaner which was left out until the following day and a kettle hid behind a door, again uncollected until the following day. I would suggest that once 'housekeeping' have finished each day, the Duty Manager does a floor-walk of the hotel and checks the corridors. One thing that did worry us was the number of doors propped open with fire-extinguishers at certain times of the day.

Our room was recently decorated, clean enough and tidy. The bed was huge and comfortable. The tv worked and all stations were tuned in. In the bathroom, again it was recently decorated and looked nice but it was let down by cheap and flimsy towel rails and we had a small problem with our bath. There was no chain on the plug so we couldn't empty the bath once we'd used it. Like I said, minor irritations in the detail.

Many of the buildings in this area have 'listed' status, so they have the old single glazed wooden windows. Even though modern replacements might not be an option, secondary glazing would improve the noise reduction, as the hotel sits beneath Newcastles high level railway bridge and there's a late-night bar on the ground floor. We were up on the second floor so the bar didn't really bother us but for lighter sleepers, it might be a problem.

The only public lift in the Surtees is almost an antique and is maintained with the support of English Heritage! When you enter, you have to open two folding metal cage doors - one attached to the lift carriage, travels with you, then on each floor there is a static door the same. These doors are operated manually. If fellow guests fail to close the doors behind them when they alight the lift, it will not move for safety reasons. So, it's possible other guests might 'forget' to close the door, in which case, it's a fair climb on the stairs. Also, the lift is tiny by modern standards. We met a couple who had stayed before and had come back, this time with their young child in one of those modern chunkier-style push-chairs and they couldn't get it into the lift. on the subject of little ones, the lifts aren't child friendly - little fingers can get caught in the doors and children shouldn't be allowed to operate the lift unaccompanied do to its age and, shall we say 'quirky' level of reliability!

Breakfast was good, a nice selection of cereals, pastries and breads for the toaster. The hot 'full English' is cooked to order and served at the table. One word of warning, the hash browns aren't good. Under-cooked and just tasted of the substance in which they were cooked. Apart from that, the bacon is good quality as is the sausage (no nasty "catering 8's" here!). The individually wrapped muffins are a nice treat to take away for later. The only other criticism of the breakfast was the unavailability of decaffeinated coffee. While it's provided in the rooms, there was none readily available in the dining area, so we had to bring sachets down to breakfast with us. Again, a few minor annoyances in the detail.

Overall, it's certainly not a boutique hotel but I would recommend the Surtees if you want a good value, centrally located base for exploring the city centre, the nightlife on the quayside or to travel out of town to visit the wider Tyneside area.

  • Stayed: August 2012, traveled as a couple
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1  Thank Rockliffe_Rover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2012

I stayed here some time ago but having reminisced recently about the trip I felt compelled to contribute.
Struggled to find the place due to it's obscure back alley location.
Went out to a concert at the nearby metro arena and came back at around 10.30pm
What we hadn't noticed when we checked in mid-afternoon, that was now plainly evident was it's location above a club/bar which was open for business and loud Loud LOUD and not closing until 3am.
We were on the second floor and still really disturbed by the music, in the end myself and pregnant companion were forced to get dressed again at 1am and find an alternative room at a nearby Premier Inn on the Quayside - which was fabulous!!!!

Room Tip: go to the premier inn around the corner!!
  • Stayed: September 2011, traveled with friends
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Thank Hulahoop81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

Became aware of this hotel following their advertisement on GroupOn however unfortunately missed the advertised deal. Rang up the next day and the staff were ever so helpful and despite missing out on the promotion, they did offer me a discounted rate on the room (granted not to the value of the GroupOn deal - but still, very generous in my opinion)!

The hotel was quite easy to find despite having a tricky entrance around the back of the building. I, fortunately, know Newcastle quite well and this may have helped, but I did not know that the hotel was where it was until actually getting there and seeing it for myself.

The reception area was small, but cosy, and the staff member behind the desk was very helpful indeed. Upon checking in, we took the "old school" lift (similar to the ones you see on films from 1950's department stores - nice touch despite the hotels recent refurbishment), and found our room with ease.

The room itself was a perfect size for two of us. The bed was big and comfortable. There was plenty of room to move around and a decent sized wardrobe for our clothes. We looked out onto the Tyne Bridge (a small distance away through the arches of the viaduct), but still, a nice view at distance. The backs of nearby pubs and restuarants weren't the nicest, but what do you expect from a city centre hotel.

The bathroom was excellent. The shower and bath combination was clean and there was plenty of room. I'm 6'7" and still managed to stand up straight when in the bath showering! And the toilet and sink area were also easily accessbile and clean.

Breakfast was included in our deal and it was superb. It seemed to be a continental buffet and you had to order any cooked items for the full english (the latter of which was superb each morning and they were very accommodating should you not like certain items).

Also in our deal was a bottle of wine on arrival. When we entered our room we found a bottle of Red - something niether me or my girlfriend drink. We asked if it could be swapped for a bottle of house white and the receptionist was very helpful and not only swapped it, but went down/out the back to the cellar for a chilled one also.

Given a city centre location, close to the train track, you would expect it to be quite noisy of a night, especially in one of the UKs biggest cities in terms of nightlife. This thought couldn't have been anymore wrong! The rooms were very sound tight - not much noise came in at all. When walking back one night, it was quite loud out on the streets as it is surrounded by several bars, clubs and takeaways, but once in the confines of the hotel - it was as if you were somewhere else!

Overall this hotel made for a fantastic weekend in Newcastle! Would certainyl recommend to friends, family and anyone else and will almost definitely be returning there on my next residential trip to Newcastle!

Room Tip: We were Room 25 (I think) which looked out North onto the Tyne Bridge and train line. At first I thought this would be a problem with noise but this was not the case at all! Could imagine rooms looking out on to the streets below may encounter some noise from the nightlife but I cannot confirm this!
  • Stayed: June 2012, traveled as a couple
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2  Thank Tom N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2012

close to city centre and train station. nice comfy rooms. very unusual entrance to the hotel though!! good value for money

  • Stayed: May 2012, traveled on business
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1  Thank tomasobhroinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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