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“Enjoyed our stay in superior room” 4 of 5 stars
Review of The New Northumbria Hotel

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The New Northumbria Hotel
Certificate of Excellence
Cork, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Enjoyed our stay in superior room”
4 of 5 stars Reviewed August 15, 2014 via mobile

Had a midweek break here in Aug2014, my initial impressions were that the hotel was located in a very nice area and only 5/10min walk to nearest metro station (Jesmond) which was three stops from Central Newcastle.

Upon arrival the weather was great which made sitting in the outdoor area very enjoyable with access to osmonds two bars, scallinis restaurant and osmonds sheesha bar. The hotel seemed very busy.

Booking didn't go as smoothly as normal as the receptionist couldn't find our reservation (an issue with Booking.com and not the staff) after about 15mins she managed to book us in. We had a superior room, which was tastefully designed and the bed was very comfy. Our room had a wet room which was fabulous however the shower kept loosing pressure and went from freezing to burning once it regulated it was fine.

Breakfast was delicious and plentiful with continental and the hot food was made to order-makes a big difference to hot buffets. Staff were friendly and for two mornings had no compliant. On the last morning they forgot about us for ordering hot food and when we called them over the waitress wasn't too happy as breakfast was finishing at 9:30 and this was 9:20.

We throughly enjoyed our stay in the Northumbria and would recommend to friends.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Malhotra G, Manager at The New Northumbria Hotel, responded to this review, September 1, 2014
We are so pleased you had such an enjoyable stay with us and your booking was sorted out. Sorry there was a slight issue with your breakfast, thank you for bringing it to our attention. We agree our location is fab and the sunshine always brings people to our outdoor area. Thank you for taking the time to write such a glowing review.
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403 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Glasgow, Scotland, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 9, 2014

went down Thursday for Newcastle races stayed overnight with family,hotel great, staff very helpful,hard to find a parking space as it is limited at the back of the hotel ,but got one enventualy,This is a great area to stay in very lively and plenty of bars shops and restuarants to choose from,hotel, rooms were good sized and had everything you would need,but very warm,anyway had a great time,and will return
.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
1 Thank 63bear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Malhotra G, Manager at The New Northumbria Hotel, responded to this review, August 11, 2014
So pleased you enjoyed your stay with us. Thank you for taking time to provide feedback. Unfortunately due to the location of the hotel car parking spaces are limited, glad you found one. If you are after some local places to go we recommend our onsite bar Osbornes and our Italian restaurant Scalini’s. Look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 8, 2014

On first inspection this hotel was a instant hit. The front is beautiful with plenty of outdoor seating and a welcoming entrance. Superb summer place to sit and have a drink or a Arabic smoke!!
The reception is very well decorated and the lady behind the desk was very pleasant and helpful.
The corridors to the rooms are very nicely decorated too but my room 206 needed up dating.
I believe its on the agenda as some others have been completed. It was a very spacious room with a good sized tv.

The bar that sells food is very well decorated with cheap priced food and a good range of
beers. They even had a happy hour that ran from 5-7 and 9-10.
The main pubic bar was again very well decorated and very snug. They had entertainment in the way of a guitarist who was very good.
There is also an Italian restaurant that looked very nice with a good choice of food.

I would recommend this hotel if you like a bit of nice light entertainment in a decent upmarket location that hosts plenty if shops, bars and restaurants.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Brynboy56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Malhotra G, Manager at The New Northumbria Hotel, responded to this review, August 11, 2014
We are so pleased you enjoyed your stay. We have just launched our Sheesha bar so it’s great to hear you liked it. We are sorry you found you room a little outdated it is getting refurbished soon, we do try to upgrade to the newer rooms when possible, sorry we didn't manage on this occasion. Glad you have a good and entertaining visit overall, thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
All over the place
2 reviews
5 of 5 stars Reviewed August 8, 2014 via mobile

Although I have not stayed here I have been in touch with the reception staff who were very helpful and went beyond the call of duty to help me arrange accommodation for family. I do know the hotel is in an extremely popular area of Newcastle and would certainly book for a weekend away myself.

Stayed August 2014
Helpful?
Thank Lopezharo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Malhotra G, Manager at The New Northumbria Hotel, responded to this review, August 11, 2014
Thank you for your feedback we will pass it on to the reception team. Hope you do come and see us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Level Contributor
119 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed August 5, 2014

facilities in the room that have not been updated are not great, rotten windows, bathroom floor coming away.
Bed not comfortable.
Rooms very close to each other so noise from hen dos is bad !
need to patrol the landings to check for hotel guests who are causing issues and not just rely on your guests who are sleeping to call down.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank palcol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Malhotra G, Manager at The New Northumbria Hotel, responded to this review, August 11, 2014
Sorry to hear that you were not satisfied with your stay. A number of our rooms have yet to be refurbished but this is happening soon. Apologies that there was noise during your stay and you found your bed uncomfortable, your comments will be fed back to the relevant staff. We are always looking for ways to make our guests stay more comfortable so greatly appreciate your suggestions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 3, 2014 via mobile

The New Northumbria needs to be put into context. It is a 3 - star hotel that caters (at weekends) for stag and hen parties on a road synonymous with these audiences. Indeed the hotel bar (Osborne's) is bar far the busiest in the area.

Therefore for what it offered it was perfect. We had a group of 11 across 5 rooms and everyone (bar me - more in a moment) enjoyed their stay. Even when we had to change room sizes the day before arrival the hotel were incredibly accommodating. The rooms were large with plenty of natural light, clean and well presented. I would suggest rooms at the back of the hotel which do not face onto Osborne Rd and are therefore going to be quieter.

My quibble was over the window in my room (125). Due to being next to a fire escape we were unable to open our window and this was not pleasant whatsoever. The heat was abrasive and not comfortable during the night. But I must review the group's stay and it was more than fit for purpose.

One suggestion would be to change the breakfast times in the main restaurant. Breakfast finished at 10am at weekends with another menu to start from 10am in the Kitchen. Sadly this did not start until 11am. Some in our group complained the food was not tasty but both of these were complaints picked up along Osborne Rd.

If you are looking for a hotel for your stag party and a great place to start the night, then this hotel is the right one for you!

My partner and I stayed in room 125

Stayed August 2014, traveled with friends
Helpful?
Thank leemabey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 21, 2014 via mobile

We arrived half an hour before check in and were told we had been given a complimentary upgrade. The room was a newly refurbished room. It was very hot but it was a sunny day and after calling reception at 11.45pm , I was told that they had given all the fans out but they would see what they could do. Within 5minutes a fan was delivered, which was a life saver. We ate in the hotel restaurant (Scalinis) and the food was excellent and very good value for money. We will definitely stay here again soon (I will ask for a refurbished room as a previous reviewer advised). The staff right from reception, housekeeping, in the bar and restaurant most definitely gave the most welcoming and friendliest service we have ever received. Fab!

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Malhotra G, Manager at The New Northumbria Hotel, responded to this review, July 25, 2014
Thank you for writing such a lovely review - its great to hear that you will be staying with us again. We are pleased that you appreciated your complimentary upgrade and thank you for such wonderful comments regarding the staff throughout the hotel - its fantastic to hear such great feedback. Yes we have now bought some more fans - due to the improvement in English weather (fingers crossed it lasts) we look forward to seeing you again soon.
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Additional Information about The New Northumbria Hotel

Property: The New Northumbria Hotel
Address: Osborne Road, Jesmond | 61-73 Osborne Road, Newcastle upon Tyne NE2 2AN, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #22 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — The New Northumbria Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
The New Northumbria Hotel is a boutique hotel located on the outskirts of Newcastle upon Tyne, in a busy vibrant residential area. We pride ourselves on our personable, friendly customer service and strive to make every guest feel special and valued. ... more   less 
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Also Known As:
Hotel New Northumbria

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