To be clear from the start: this is a two-star hotel. I don't know what a hotel has to do to be given two-star status, but I do know that the star rating only reflects the features and facilities, and not things like the friendliness of the staff or the tastiness of the breakfast. So within the two star rating there is bound to be a huge range of quality.
This is a good quality two-star hotel. It did not discernibly have a gym, nor was 24-hour room service offered. This is neither a Marriott, nor a Hilton; if these are the hotels you're hoping for then I can sincerely recommend the Marriott and the Hilton. This review will assess the hotel in the context of it being neither.
My room (#11, in the attic) was clean, well-presented and although it was relatively small the space was well utilised and it didn't feel pokey. The shower was fine, and the shower room was equipped with complimentary soap and shampoo.
The room itself had a huge television for the size of room, the single bed and a leather sofa that appeared to convert to a double bed. The bed was comfortable; the room was warm. There was a writing desk or dressing table, a full-length mirror, and a trouser press on the landing for communal use.
I'm not sure who the staff I met were; they may have been the owners. A man checked me in; he was very friendly. A woman took the key from me in the morning; she was very friendly too.
The bar and restaurant downstairs seemed nice and although I ate elsewhere, a friend local to the area said that the restaurant was well regarded.
The area seems nice, too, with a scattering of independent shops and plenty of bars and restaurants. There was some noise from outside at around 10pm; I can't imagine it'd be a problem unless you are a very light sleeper.
Minor negative points include a creaky door at the top of the stairs (drop of oil would solve), the absence of a hook in the bathroom, the fact that the bed was against the wall with the television such that you couldn't watch telly from bed and the fact that the sky light didn't open (presumably for health and safety reasons).
I was staying here on business in the city centre and only stayed here because city centre hotels were booked out (owing the the presence of a certain Mr. Springsteen) but would happily stay again.
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- Also Known As:
- Kenilworth Hotel Newcastle Upon Tyne