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“Premier Inn, Newcastle Central, New Bridge Street West, Newcastle Upon Tyne, Tyne and Wear NE1 8BS”

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Premier Inn Newcastle City Centre (New Bridge Street) Hotel
Reviewed March 2, 2013

I stayed at this hotel on the nights of Monday 25th February 2013 and Tuesday 26th February 2013 having booked two separate nights as my business trip had been extended. On arrival at about 3.30pm, I found that the parking for the hotel had to be paid for and was free between 5pm and 8am. The car park was busy on the ground floor and I had to park on thesecond floor. This meany going down to the ground floor to get into the hotel. The car park was to say the least very run down in appearance and the steps leading down stank of urine and appearred very dirty. In the hotel the staff were very helpful and polite though the oevrall feel of the hotel was that it needed repainting in places. The steps leading up from reception has a plastic edging strip missing and this had been taped over with black tape. I unloaded my lugage to the room I had on the third floor (room 351) which is not far from the lift. The first thing I noticed was the mirror in the entrance to the room was broken in the corner. I reported this to reception and was offered another room which I declined as I thought this was the only fault. On staying in the room I found that that tiles in the bathroom were cracked on the floor and along the bath. The shower started well then quickly seemed to run out of pressure and sometimes seemed to go cold. When I tried to turn it off it dripped finally stopping. The electric towel rail in the bathroom did not work as it was not connected and been taped over with black insulation tape. I also noticed that the net curtains had a hole in them and having stayed at other Premier Inn hotels this was probably the worst. I reported this to reception and they did note the room number but it not been fixed when I left. I met a colleague and we had dinner in the hotel restaturant. He had a started which arrived reasonably quickly. The main course we had ordered arrived in about an hour but was cold. Five other guests who arrived after us we served and finished then went. The waitres was very good apologised and did not charge for the main melas as they were cold. Whilst I was checking out another guest complained of noise from the road and asked to be moved. I am sorry to advise on this hotel: If you can stay somewhere else it would be better.

Room Tip: Choose another hotel and only stay here as a last resort.
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  • Stayed: February 2013, traveled on business
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1  Thank Rex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle City Centre (New Bridge Street) Hotel, responded to this reviewResponded March 4, 2013

Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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950 - 956 of 1,271 reviews

Reviewed March 1, 2013

The colleague who dropped me off at the hotel after a business meeting actually called half an hour later to check whether I wanted a lift somewhere else. In terms of positives the staff were pleasant and polite. In terms of negatives the room was small, cold and the heating did not work, nor did the electric heater placed in the room. The general decor of the hotel was dirty and poorly maintained with trip hazards on stairs where carpet needed replacing.

The hotel is centrally located across the road from a busy and noisy nightclub. The breakfast is expensive for what it actually is.

If you are looking for a doss house to sleep in after a night on the booze this is probably fine, if you are looking for a hotel to rest and relax in I would look at an alternative.

Room Tip: Find an alternative hotel, there are no good rooms here
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  • Stayed: February 2013, traveled on business
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2  Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle City Centre (New Bridge Street) Hotel, responded to this reviewResponded March 4, 2013

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs. Please email your booking details to talktous@premierinn.com so we can investigate further. We look forward to welcoming you back soon.

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Reviewed February 27, 2013

This premier inn is cheap and in a good location, but it looks tired and in desperate need of a refurbishment.
The heater / air conditioning unit was broken in our room and they had simply placed a portable heater on the floor that smelt of burning when on.
I like premier inn but was seriously put off and would definitely not stay at this one again unless I heard it has had a refurb,

Room Tip: If you are not happy with your room. Do not put up with it and complain later. Ask to be moved. Also...
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  • Stayed: February 2013, traveled as a couple
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4  Thank Craig N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle City Centre (New Bridge Street) Hotel, responded to this reviewResponded March 4, 2013

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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Reviewed February 26, 2013

Definitely not the best Premier Inn we have have stayed in. Curtains with cigarette holes in too start, dirty walls and very noisy. Stayed here Valentines night and the following night. A strange banging most of the night, sounded like pipes, then the following night/morning another type of banging.
The first morning down at reception there was a very welcoming young Irish man on reception who was very pleasant and helpful.
That evening, we already knew about the nightclub but there where groups up and down the corridor; knocking and banging on doors up to 6am. Hardly any sleep at all, just as you thought it had stopped it would start again at a different door. I know Premier inn offer a good sleep guarantee but each time you would think of getting upto complain it would stop. Then it would start again.
On checking out we had the same girl as checking in, did not seem happy in her job. Just looked up and said thanks. Not asked how our stay was or anything. Only good thing was we got it at a reduced rate.
Stayed the following night at Jurys inn On the Quayside, and although full of groups hardly heard anything and far better quality.

  • Stayed: February 2013, traveled as a couple
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1  Thank neilnsarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Newcastle City Centre (New Bridge Street) Hotel, responded to this reviewResponded February 28, 2013

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

Only stayed for one night but found the staff to be very friendly and helpful and the room was clean and comfortable. We asked not to have an interconnecting doorway and not to be facing the nightclub and our room was neither of these. A stress free and comfortable night.

  • Stayed: February 2013, traveled with family
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Thank Caroline E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

stayed 4 nights here and cant recommend highly enough, great location for shops, restaurants and nightlife and the room was first class...didnt expect it to be so good for the price !! would definately stay here again.

Room Tip: be aware that the rooms on the front of the hotel overlook a nightclub so a little noise early morni...
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  • Stayed: February 2013, traveled as a couple
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Thank maggie467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

Staff friendly efficient and knowledgeable, special thank you to zuwena and Laurence and Eileen, great advice and central for everything! Well worth staying there if in Newcastle central for everything!

  • Stayed: February 2013, traveled with family
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Thank bettyboo1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Newcastle City Centre (New Bridge Street) Hotel

Address: Hotel New Bridge Street West, Newcastle upon Tyne NE1 8BS, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#6 Romantic Hotel in Newcastle upon Tyne
#8 Business Hotel in Newcastle upon Tyne
Price Range: $60 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Newcastle City Centre (New Bridge Street) Hotel 3*
Number of rooms: 186
Official Description (provided by the hotel):
In the beating heart of this lively city, close to intu Eldon Square and Newcastle University ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Newcastle Central Hotel Newcastle Upon Tyne
Premier Inn Newcastle Upon Tyne
Travel Inn Newcastle
Premier Travel Inn Newcastle

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