Booked at 6.30pm yesterday for a celebratory birthday meal, and arrived on time to find restaurant quite busy.. Decided to go for the banquet b, with one of our guests choosing separately.
The service was atrocious. For example, midway through the meal waiters taking the empty beer glasses, but not offering more drinks. Water being asked for, but never arriving. Mix up with the choice of menu, and wrong meal being brought. The service was very very slow with us feeling that we were being ignored, despite three waiters/waitresses wondering around. When tackled non of them knew what was going on so had to disappear to find out. In all the meal took over 2.5hrs.
The food was good and tasty, but overpriced for what it was. The place was totally devoid of atmosphere, and felt more like a gastro pub than a Chinese restaurant.
Having always enjoyed meals at their previous venue and felt valued customers there, this time we were so disappointed!. Perhaps they are victims of their own success, however, we will NOT be going back!
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