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Holiday Inn Newcastle - Gosforth Park
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All reviewsseaton burnexecutive roomswimming pooltwo double bedssauna and steam roomgosforth parkcoach partyno liftair conthe ground floorgood sizeleisure facilitiesrestaurant staffbuffet stylepublic areascity centrefamily room
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634 - 639 of 925 reviews
Reviewed August 19, 2013

As an overnight stop, the Holiday Inn at Newcastle-Upon-Tyne (actually located 15-20 mins drive outside the city) represents good value. The rooms are good, the pool facilities are average, the fitness center is okay, and the restaurant is fine.

All those bland words are intentional - they prevent this from being a destination hotel, as does the distance to the city center, and location next to a busy main road, half-hidden behind a Travelodge and fuel station.

The bar managed to serve a warm bottle of Prosecco, which they agreed to replace with a cold one. By the time it arrived, we had started on our starters, and had been served our free glass of almost-chilled white wine (it came with the fixed price menu).

After that, the staff rallied around trying to make up for the error, and they are a credit to the establishment. In fact, one of the things that isn't bland about this Holiday Inn is the staff - they are helpful, well-informed, and eager to make sure that everything is just as you want it.

The rooms are large, but need refreshing, as do the en-suites (black spots on the white joints and non-functioning shower curtains are always a bugbear for me), and ground floor security needs a bit of work. The large windows feel a bit exposed, but I'm probably unusually paranoid about that kind of thing.

So, stay for a night, maybe even two, but look elsewhere for a true destination hotel.

  • Stayed: August 2013, traveled with family
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2  Thank GuyL131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this reviewResponded August 23, 2013

Thank you for your posting after your recent stay with us. The kind words re the team and service are much appreciated. The 2 dine for £29.99 menu (including a glass of wine) is very popular and glad you took advantage of the offer. Kind regards, Norrie Oswald, GM

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Reviewed August 16, 2013

Stayed at this Hotel many times and it keeps getting better.The hotel is very clean and the staff very pleasant.We stayed mid week and the hotel was very peaceful.Did not sample the food in the restaurant but plenty of people did. This hotel has had some bad reviews and the management seem to listen to people's complaints,a special mention about the housekeepers-they do an excellent job and seem to take a pride in keeping the rooms spic and span.Keep up the good work a big improvement.

  • Stayed: August 2013, traveled as a couple
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1  Thank coraddo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this reviewResponded August 23, 2013

Thank you for your positive and encouraging review which is greatly appreciated. It’s nice that the hard work is noticed, so thank you for that. If you think about it, there are not many jobs where people doing an honest days work, at all hours, are open to a review on the internet. The good comments do make it all worthwhile and constructive feedback always help make improvements. As a regular visitor the feedback is even more encouraging and I hope to see you on a future visit. Kind regards, Norrie Oswald, General Manager

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Reviewed August 14, 2013

well we came here as a family of 3.. little trip away whilst it was school holidays. first impression was receptionist didn't have a clue and was quite abrupt when our room wasn't quite ready, which wasn't a problem as we headed to bar for a coffee 3pound odd for a coffee.. really? ott on prices as we decided to eat out for dinner instead., room was eventually ready was nice n big and really impressed couldn't fault nothing .. only room was bit hot but who cares! corridor on a night was very noisy and felt as if someone was trying to get into our room.... we went to the pool was good and gym was pretty small you'd be screwed if it was busy.. overall good

  • Stayed: August 2013, traveled with friends
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1  Thank claire c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this reviewResponded August 15, 2013

Thank you for your review after your recent stay with us.
I am particularly pleased to read that you particularly enjoyed the accommodation and made use of the gym facilities and pool. Hope to welcome you back soon.

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Reviewed August 12, 2013

After travelling for many hours we neede a place to stay near Newcastle, this place is just North of Newcastle but is a bit difficult to find as its located behind a Travel Lodge but is well worth looking for, this is our second experience of Holiday Inns and again we were very happy, the staff were very pleasent and helpful and made us feel very welcome, the room was of good size and very clean, and very well equiped, the hotel was quite warm but not a problem as the rooms had their own air conditioning, the breakfast was very good even though it was a help yourself type the food was not left to dry out or get messy like a lot of these types can, i would recomend this hotel to family and friends and wouldn't hesitate to use it again, well done to all staff for making our short stay enjoyable.

Room Tip: All rooms are very good so no problems
  • Stayed: August 2013, traveled as a couple
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Thank Gavin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this reviewResponded August 15, 2013

Thank you for taking the time to review your recent stay with us and your kind words are greatly appreciated. Your recommendation to family and friends (and Tripadvisor users) means a lot to myself and the team & thank you for doing so.
Hope to welcome you back again soon, kind regards, Norrie Oswald GM

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Reviewed August 9, 2013

I have just spent three nights in this holiday inn, and if it had been my first experience of the Holiday Inn chain I would never visit another !!!!...Very tired, dated and dirty and customer service leaves alot to be desired.
The small doubles in the rooms were small !!! the rooms were dusty with no information and indeed we had afire alarm at six am on the second morning and had no clue what to do about it !!!
The room was hot but had air conditioning which was exceptionally smelly and did not work. I asked every day for a fan for the room at least three times before getting one on the final night.
The restaurant food was okay and reasonable priced.
The breakfast was slap dash,good choice but the waitress was the most un-professional Ii have ever come across really bad hygiene habits putting her hands in side clean dishes removing plats whilst food was still being eaten, carrying clean cutlery under her arms!!!!
this was all reported to the restaurant manager I can only hole that she is reprimanded and training in doing things correctly.
I would never stay again and warn others to think very carefully before doing so ... bed and breakfasts would provide a better service ...

  • Stayed: August 2013, traveled with family
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3  Thank tiggermad53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_hinewcastle, General Manager at Holiday Inn Newcastle - Gosforth Park, responded to this reviewResponded August 15, 2013

Thank you for your review which is tough reading to be honest. Our double beds are a standard double bed at 4ft 6’’ with the executive rooms containing king size beds as advertised.
All the information about the hotel is located on the TV as is common practice however, as fire safety is paramount this is also located on the back of the bedroom door which again is the norm and requirement in every hotel . Please also remember that reception is manned 24 hours a day & they are there to help you during your stay. I am pleased that you spoke with the restaurant manager as writing comments after your stay doesn’t achieve as much as taking the time to speak to the team when you are actually at the hotel. Kind regards, Norrie Oswald, GM

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