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“Great Find” 4 of 5 bubbles
Review of Holiday Inn Newcastle - Jesmond

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Holiday Inn Newcastle - Jesmond
Certificate of Excellence
Exeter, United Kingdom
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Find”
4 of 5 bubbles Reviewed February 12, 2013

Usual Holiday Inn standards as you would expect but recently refurb end by the looks of things so all very smart and clean and sparkly.

Great location, few minutes walk from Jesmond Metro stop and close to the city. Plenty of parking and easy to find if coming by car.

Very friendly receptionist, recommended a local Indian restaurant and bars, which were very good.

Amazingly this hotel provides free wifi, a first for Holiday Inns in my experience. Got log in access for iPhone and iPad for duration of stay. TV has a record and watch later facility too.

All in all, very impressed for the price.

  • Stayed February 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, February 25, 2013
Thank you for a great review!

I am delighted that you enjoyed your stay with us and that you were very impressed for the price! Our reception team are very knowledgeable of the area and I am pleased that they made a good recommendation for you at the Indian restaurant.

We hope you will return to stay with us again in the near future.


Thanks again

Amy Callanan
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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766 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
88 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed February 7, 2013

4 of us stayed for a night in the Holiday Inn Jesmond while visiting friends. The location is ideal - the hotel is a very short walk from Jesmond Metro (1 stop from city centre and 3 from Central) and within walking distance of both the Osborne Road bars and the 2 Archbold Terrace clubs, but far enough away that there is no night time noise.

The room we stayed in was a Standard Room, but was spacious with a king bed. It was clean and well equipped with the only complaint being that the bathroom floor was very cold! We heard a bit of noise from the corridor during the night as other guests arrived home, but no more than other Holiday Inns I have stayed in before.

The staff we encountered were friendly and helpful. We had an issue on arrival with the car park being full, and they dealt with this in a courteous and polite manner.

We would definitely use this hotel again when visiting Newcastle.

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LM82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, February 10, 2013
Thank you for taking the time to write a great review, I am pleased that you would revisit us again when your next in the area.

It is lovely to read that our staff were friendly and helpful!

We look forward to you staying with us again.

Kind Regards

Amy Callanan
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 6, 2013

I have stayed here a few times now when down in Newcastle on business and I have to say each experience has been excellent. The rooms have been comfortable, clean; the breakfasts have been good (except marmalade seems to be in short supply in th is part of Newcastle) and the staff have been consistently excellent. The hotel is a convenient distance from the organisation I visit in Newcastle and is not too far from the city centre and I regularly walk it in 15 minutes or so. Overall, I think the Holiday Inn Jesmond Road is pretty damned good and I'd recommend it for anyone visiting Newcastle.

Room Tip: 113. The view isn't fantastic but very quiet with no 'through traffic' in the corridor o...
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ProfessorPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, February 10, 2013
Thank you so much for a fantastic review.

I am delighted that you feel that the hotel is 'pretty damned good!' I will be sharing all your comments with the team.

Please email me direct on foh@hinewcastle.co.uk when your on your next visit and I will make sure we have some marmalade waiting for you at breakfast.

Thank you again for such a great review, we hope to see you again very soon.

Kind Regards

Amy Callanan
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilmarnock, Scotland, United Kingdom
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed February 1, 2013

Staff were welcoming and friendly, service very good, rooms clean and comfortable with good heating adjustable system, a great shower. Only problem was the mirror - A narrow horizontal job that I could only see my head in if I rested it on the dressing table top. Bizarre. My photo illustrates...I hate drying my hair without a mirror and can't believe Holiday Inn got this so wrong.

Restaurant was friendly, food ok - Italian - 6 out of 10. Couldn't do Carbonara - they had nor cream. Selected light meal - pizza with salad was fine but the pizza was way too big. A great selection at breakfast - only exception being tea - which was self service - water well off the boil in flasks. Changed to coffee. It was fine. I'll be back, but I'll beware of the 'light meals' and make sure I take a mirror.

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AliAK264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, February 10, 2013
Thank you for your recent review on the Holiday Inn - Newcastle Jesmond.

Firstly I would like to apologise for the mirror in the bedroom, we are in the process of investigating this further.

Secondly I have passed your comments made to the chef regarding your experience in the restaurant, we hope this hasn't deterred you from trying out the restaurant again on your next visit?

Thank you for commenting yon our staff and service, I will share this with the team.

We look forward to welcoming you back to the hotel in the future,

Kind Regards


Amy Callanan
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton
Level Contributor
106 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed January 17, 2013

Ideally situated for visiting Longbenton, as the Metro stops just round the corner. A modern hotel, with an excellent Italian restaurant, small gym, friendly staff and good breakfast.

My room was a good size, had everything needed including complimentary wifi (up to 500mb in 24 hours). Quite a limited choice of free TV channels, but otherwise couldn't fault the room. Complimentary newspaper, bottled waters, orange juice and chocolate bars in the fridge in the room were a bonus.

Recommended!

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dave_Wolves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, February 3, 2013
Many many thanks for such an amazing review!

I am thrilled that you enjoyed your stay would recommend us!

I have passed on all your great comments to the team.


Many thanks again

Amy Callanan
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed January 15, 2013 via mobile

The staff are very smartly presented and Proffesional. Bar and waiting staff seem to be pros not earning min wage in their spare time... Room is spacious and modern. No much of a view but never came to a city centre for that. Complimentey mini bar... Great hotel!

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelingTim86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy C, Front Office Manager at Holiday Inn Newcastle - Jesmond, responded to this review, February 3, 2013
What a fantastic review!!

Thank you so much for your kind comments especially regarding our team.

I am pleased that you enjoyed your stay with us and hope to see you again in the future!


Regards

Amy Callanan
Front of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed January 12, 2013

I stayed here for a week before Christmas. My room was small, freezing and musty. The first morning there was no water - there was a burst pipe. These things happen I guess so I was given another room on the other side of the hotel - it was nice and spacious, bright and the shower was really good. I stayed again this week and was told that side of the hotel was closed. The room I got was OK, not great. I checked the water and it was luke warm at best so I contacted the desk and was told the maintenance man had fixed it that day and it would be fine in the morning. Well, the next morning I couldn't get in the shower, it was too hot and no water from the cold tap at all. I complained again and got moved to a room opposite - the shower was very poor but I could at least get into it. The window was broken so wouldn't close properly and the bathroom was freezing. I will never go back - if you decide to chance it, insist on the left side of the hotel (as you look at it) or preper for a miserable stay. Generally most of the staff were fine and friendly, a couple weren't, but I got the distinct impression they were all very inexperienced. Breakfast was hit and miss - cold more often than not.

Room Tip: Insist on the left side of the hotel as you look at it.
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  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Newcastle - Jesmond, responded to this review, February 3, 2013
Dear Peter B,

We certainly appreciate you taking the time to convey your thoughts regarding your stay with us. I am glad our location suited your needs. Please accept our sincerest apologies for the shower issues. I will make sure that your comments will be forwarded to the appropriate departments and be reviewed. Your comments are truly valuable, as this will give us an opportunity to look for areas to improve. Thank you for staying with us and we hope to host you again on your next visit.

Sincerely,

Irish V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Newcastle - Jesmond

Property: Holiday Inn Newcastle - Jesmond
Address: Jesmond Road, Newcastle upon Tyne NE2 1PR, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Business Hotel in Newcastle upon Tyne
#10 Luxury Hotel in Newcastle upon Tyne
#11 Family Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Newcastle - Jesmond 4*
Number of rooms: 116
Official Description (provided by the hotel):
The contemporary 4 star Holiday Inn Newcastle-Jesmond is conveniently just 2 minutes by Metro from Newcastle's City Centre. The quirky bars and restaurants of affluent Jesmond are right on our doorstep, and we're only a 10-minute stroll from the atmospheric terraces of St James's Park, home of Newcastle United FC. Located only 20 minutes from Newcastle International Airport. The hotel's well-equipped meeting rooms are ideal for conferences, and complimentary wireless Internet throughout makes it easy to stay in touch with the office. Unwind after a day of meetings and socialise over drinks in the stylish Terrace Bar. Jesmond Metro station is right next to the hotel, providing easy access to Newcastle's fine shopping, dining and entertainment. Closer to the hotel, Newcastle's vibrant Quayside is renowned for its nightlife and overlooks the River Tyne. Stroll down to Fratello's, Holiday Inn Newcastle-Jesmond's street-side Italian restaurant, and watch as chefs toss the dough to make our delightfully crispy pizza. In the adjoining glass-fronted Lobby, colleagues and friends meet and mingle. After a busy day, retreat to your contemporary Guest room which features wireless internet connection and a TV that allows you to save programmes for a time that suits you. The hotel's Fratello's restaurant is popular for its wood-fired pizza. ... more   less 
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Also Known As:
Holiday Inn Newcastle - Jesmond Hotel Newcastle Upon Tyne

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