Arrived for weekend break last Friday, friendly reception although the receptionist did not seem to know the procedure. I'm a platinum member was asked to authorise card for £30 even though have my card on file never asked for it before, was not upgraded even though hotel was nearly empty. arrived at the room 230 kingsize std room. It was freezing . Reception called tosee if room ok mentioned heating was told to turn rad on. On looking the room has no additional radiators. There is no heating in the bathroom in this room so in the morning was nightmare for a shower. Shower made so much noise and there was not enough water to get the jet to hit the bath. No heating means u can't desist the mirror though the lighting is so poor you can't use it. On check out informed the staff and they were not interested. Also charged me my full rate not taking into account the £30 already taken will wait and see. I have stopped in this hotel a few times and the std rooms with showers have always been excellent which is why choose this hotel for a break with my partner. You have may well lost a value customer as there are lots of hotels to choose from in Newcastle.
- Official Description (provided by the hotel):
- The contemporary 4 star Holiday Inn Newcastle-Jesmond is conveniently just 2 minutes by Metro from Newcastle's City Centre. The quirky bars and restaurants of affluent Jesmond are right on our doorstep, and we're only a 10-minute stroll from the atmospheric terraces of St James's Park, home of Newcastle United FC. Located only 20 minutes from Newcastle International Airport. The hotel's well-equipped meeting rooms are ideal for conferences, and complimentary wireless Internet throughout makes it easy to stay in touch with the office. Unwind after a day of meetings and socialise over drinks in the stylish Terrace Bar. Jesmond Metro station is right next to the hotel, providing easy access to Newcastle's fine shopping, dining and entertainment. Closer to the hotel, Newcastle's vibrant Quayside is renowned for its nightlife and overlooks the River Tyne. Stroll down to Fratello's, Holiday Inn Newcastle-Jesmond's street-side Italian restaurant, and watch as chefs toss the dough to make our delightfully crispy pizza. In the adjoining glass-fronted Lobby, colleagues and friends meet and mingle. After a busy day, retreat to your contemporary Guest room which features wireless internet connection and a TV that allows you to save programmes for a time that suits you. The hotel's Fratello's restaurant is popular for its wood-fired pizza. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Newcastle - Jesmond Hotel Newcastle Upon Tyne