We stayed at the Copthorne on a 'Great North Run' package. The prices for all hotels all in the area were extremely high so whilst we accepted this would be the case, it meant that we paid a lot of money for a very average hotel. We travel regularly and this hotel just doesn't compete with other 4-star hotels, including The Hilton which is nearby. On the plus side the location on the Quayside is great, and we had no problem walking to the train station and city centre. This might be tricky for those with mobility problems as it is quite a hilly walk. At check-in we stood ignored for about 5 minutes until someone acknowledged us. At the time we were the only people waiting to check-in and there were 4 members of staff behind the desk, so it seemed odd. The member of staff wasn't particularly pleasant or friendly and we weren't offered any information other than the room number, so had to ask about things like breakfast etc. This information is available in the rooms, but our experience is that a bit of helpful info is usually offered at check-in. The room was spacious and clean, with a nice view of the Tyne, but as often commented on here, it is looking dated. The bed was small but comfortable and we were able to get a good nights sleep. Bathroom toiletries were very basic. The desk didn't have a chair which wasn't a problem for us but would be for business travellers. There was only 1 chair at the table and the cover was badly ripped, exposing the foam.
We ate in the restaurant on the first night after a few drinks in the bar. The staff were all very polite and pleasant, but it just seemed disorganised. I didn't think it was particularly busy but maybe they were short-staffed. It was just minor things really but they tend to add up. For example, we had a drinks order taken in the bar but 10 minutes later realised he was never coming back! Despite making a reservation for the restaurant we had to hang around waiting to be seated while staff basically ignored us. The waiter didn't offer a drinks menu, or ask about what drinks we'd like. He was walking away after taking our food order when we asked for drinks. We really enjoyed the food though and the prices were good. Breakfast was ok, better on the Monday when we ordered the hot food, rather than the buffet at weekend which was limited in choice and fairly cold. There always seemed to be a queue for the toaster which didn't seem like a good system.
I believe the health club is separately owned, but this also needs improvements. The pool is fairly nice and there is a sauna & steam room, but the changing room (women's) was an absolute disgrace. I used it in the morning but already the bins were overflowing and rubbish (including a nappy) was on the floor. The drains were partially blocked with hair, and there was hair all over the tiled walls of the shower cubicles. The place needed a good clean. Thankfully it was free to use as it wouldn't be worth paying for.
There was a slight problem at check-out too because the bill was inaccurate. It listed 'inclusive breakfast' rate but then charged for breakfast one morning - £31.50 which would have been way overpriced. This was corrected though when I pointed it out. I would think about staying here again if I got an absolute bargain of a deal but quite honestly there are much better choices in the area so it's unlikely.
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- Also Known As:
- Copthorne Hotel Newcastle Upon Tyne