We stayed in this hotel now for the fourth time and it will certainly be the last.
The first twice we had a good enough experience but in September 2009 we had a very unpleasant weekend. They decided to revamp the bar area and the noise of hammering from the builders was unacceptable from very early on Sunday morning. This was bad enough but when we arrived for our breakfast there were no glasses for the fruit juices there were no sausages there was no bacon there was no scrambled egg. The staff were totally useless and ignored requests from the ever increasuing queue building up at the buffet. We abandoned any attempt to get fed and headed down the market along the river front and had fabulous bacon baps. We complained and were offered a free upgrade. We returned to give the place another chance. What a mistake. The so called superior rooms seemed exactly the same as the standard rooms except they were grubbier. Mould forming around the grout in the tiles around the bath, the shower tap was virtually impossible to turn on or off. We queued for thirty five minutes to get served at the bar. No it wasnt busy. The problem was created by totally incompetent and untrained staff. There were three of them. The two girls were doing their best but the youg bloke seemed to have the knack of messing up everything he touched and the girls time were spent clearing up his mistakes. When we did eventually get served the measures of beer were short and when I commented I was told that the keg had run out??? If I hadnt paid at this stage I would have bluntly refused to do so. No effort was made to make it right. I reckon the 3 pints would have been approx 10% short. I voted with my feet as theres no point in complaining NOBODY IS LISTENING. It was interesting to listen to other guests comments. they echoed our experience exactly. If you liked this place you have not been too well travelled
Grubby - untrained staff - very poor service. Newcastle has better to offer. At around £500 for 3 people 2 nights B&B take my advice and just go somewhere else.
This is my personal experience. We didnt even bother to comment in case we ended up getting an offer that might persuade us to return. NEVER AGAIN. This is a pity as it would take very little to make the changes that would have an immediate positive effect.
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- Also Known As:
- Copthorne Hotel Newcastle Upon Tyne