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“Very nice hotel” 5 of 5 bubbles
Review of Copthorne Hotel Newcastle

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Copthorne Hotel Newcastle
Aberdeen, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Very nice hotel”
5 of 5 bubbles Reviewed June 16, 2014

Stayed for one night on 4th floor of hotel, sat nav managed to direct us directly to the hotel which was a huge plus. reception was very quick and painless, receptionist was very friendly. Room was perfect and just what I would expect from a four star hotel, we had a room over looking the river. Had dinner in the hotel on the early deal between 6.30 and 7.30pm three courses for under £15 which was extremely cheap for a four star hotel. We were down for a concert in the metro radio arena and the hotel is reasonably close. Room was quiet all night, added breakfast for only £8.95 each which again was very cheap but was of a four star standard. Car park was only £7 which again was very cheap. Would recommend this hotel.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank AddiKinnon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, June 23, 2014
Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the friendliness of the reception team, the comfort and cleanliness of your bedroom, and the quality of both dinner and breakfast. Your recommendation of the hotel to other tripadvisor readers is much appreciated, and I hope we will have the pleasure of welcoming you back again soon. Thanks again.
Best regards,
Ken Ellington, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,755 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed June 14, 2014 via mobile

Lovely room overlooking the Tyne and comfy chairs to sit and watch it. Friendly staff in reception, very helpful.
Good bed and nice decor
Maybe bathroom needed doing up a bit but functional and clean.
Will probably return as the breakfast by the river was also very good too.
Main entrance very unwelcoming though; dark, broken and foreboding. Then you go into a beautiful welcoming foyer complete with piano and yes, more comfy chairs. My cup of tea completely. I loved it.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank Maria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, June 23, 2014
Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the comfort and cleanliness of your bedroom, and the friendliness of the reception team. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed June 12, 2014

There is plenty about the hotel that is good - friendly, helpful staff (especially in relation to a conference with which we were involved) and lovely to be looking down upon the river. But the room was unbearably hot (and we arrived after a day in early June that was not particularly hot).

I was travelling on business with my adult son who helps me on occasions. Having arrived late, we only got into the room at about 10pm so it was too late to start investigating other rooms. The room was stiflingly hot and the built-in air conditioning was useless so we rang to reception. They duly brought a mobile air conditioning unit which seemed to be pumping cold air out. However, we soon realised that it was designed to be vented to the outside as it was also pumping hot air out the other side - completely useless! We both had a very restless night after a long journey and before a long working day, so this was a big deal for us.

Breakfast was OK though the tea and coffee were lukewarm and the scrambled egg was not good. (Very few hotels can get scrambled egg right, but I never learn!)

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Authoritis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, June 23, 2014
Sorry to learn that your stay had been a mixed one, with particular regard to the bedroom temperature. Your constructive feedback will be reviewed with my management team. I hope we may have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Newcastle upon Tyne hotels

Loughborough, United Kingdom
1 review
3 of 5 bubbles Reviewed June 11, 2014

I recently stayed at the Copthorne Hotel in Newcastle.
The Hotel looks very tired and needs a face-lift.
The room decor needs up-dating and the restaurant food was uninspiring.
The Spa with the swmming pool was closed so we had to take our grand daughter to the Hilton across the river in Gateshead so that she could have a swim there.
The beautiful view of the magnificent Tyne is still a great attraction.

Room Tip: Choose a room away from the bridge carrying the Metro trains because the noise of the trains can be...
See more room tips
  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank steve_webster44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, June 23, 2014
Thank you for your review. Your constructive feedback will be reviewed with my management team. Our next phase of refurbishment commences shortly. I hope we may have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keswick
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed June 10, 2014

Stayed 1 night and emailed requesting a river view, when arrived the hotel reception was smart and quite grand, we got a river view which was nice, room was a reasonable size but thought there was no luxury for a 4 star hotel, the bathroom was small and a bit dindgy. As we only paid £57 quid it was fine but take away the view then the rooms in a premiere inn are just the same. Didn't have breakfast as £15 each was a bit pricey. Would stay again if the price was the same.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
2 Thank StuKeswick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, June 11, 2014
Many thanks for your positive review. I'm glad that you enjoyed your recent stay with us, and hope we may have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oldham
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 9, 2014

The hotel was lovely but it was a bit expensive. The furniture was a little bit dated but the rooms were very comfortable and very spacious. The staff were very helpful when we had a problem with the booking - last minute.coms fault. We had a lovely evening out at the Quays and a great nights sleep.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gill_paul_leanne_bex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, June 10, 2014
Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the high standard of guest service, and the comfort and spaciousness of your bedroom. Your positive feedback is much appreciated, and I hope we may have the pleasure of welcoming you back again soon. Thanks again.
Best regards,
Ken Ellington, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed June 9, 2014

I was really excited about the location.....and it is fantastic....although nothing is made of it. There is nowhere nice to sit outside and have an evening drink and the bar/restaurant is in desperate need of modernisation.

The weekend we were there was very hot, so we turned on the air con and popped out - thinking it would be cold when we got back. I called reception who informed me that we needed to close the curtains! So I have paid for a lovely room with a nice view of the river, but in order to cool the room down I have to sit it in with the curtains shut! On further investigation, we discovered that it is not an air conditioning unit, but simply pumps in the (hot) air from outside. Ridiculous for a hotel of this standard.

In addition to this the TV connection did not always work. When we asked about this with reception, we were told "it does that sometimes'. The food and drink are as overpriced as the hotel. They are obviously cutting corners, but this is not reflected in the price.

Extremely disappointing. Just sorry that we spent so much money here, as we had 3 rooms booked.

  • Stayed June 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank WrigleyWriggler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this review, June 10, 2014
Thank you for your comments. Sorry to learn that elements of your stay did not meet your expectations. The hotel does not have (nor advertise) air con within the bedrooms, with a comfort cooling system in place. We are in the midst of extensive refurbishment work at present, which is shortly to include the front of house areas. I hope you may consider returning at some point in the future.
Best regards,
Ken Ellington, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel Newcastle

Property: Copthorne Hotel Newcastle
Address: The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#17 Luxury Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel Newcastle 4*
Number of rooms: 156
Official Description (provided by the hotel):
Hotel ... more   less 
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Also Known As:
Copthorne Hotel Newcastle Upon Tyne

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