We stayed here for one night booked via last minute.com. This could be a good hotel but there are a number of aspects which could be easily sorted! At check in we were addressed as last minutes by receptionist in " As last minutes, it is room only"and referred to as last minutes when asking her colleague "Do last minutes get free wifi?" We weren't the only guests checking in at the time.
Room was clean, spacious with a full window view of the river though decor was dated. The mattress on the bed was firm to the point of being uncomfortable. The hair dryer was not working although we did get another from reception.
The en suite had a cracked sink and a continuously leaking tap.
The breakfast table cover was stained which could have been easily fixed as it was a paper top cover. The cooked options were only warm but this was not surprising as none of the hot holders were labelled which meant that guests were opening each one to see what they contained. Choice of breads was limited to brown or white sliced or mini croissants - quite disappointing.
On the positive side, there was easy access to the car park from the hotel and the parking costs were cheap at £5 per day.
We did try to email the manager as there was a notice in the lift for guests to give feedback but there was a problem with receipt.
Afterwards, the hotel billed us when payment had already been taken by last minute.com!
- Official Description (provided by the hotel):
- Hotel ... more less
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- Also Known As:
- Copthorne Hotel Newcastle Upon Tyne