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“Nice, clean and friendly”

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Copthorne Hotel Newcastle
Reviewed July 21, 2013 via mobile

After reading reviews I was a bit nervous about staying here but hotel is clean and staff are friendly. There is no aircon but we were on 5th floor with windows open and curtains shut. Would stay again.

  • Stayed: July 2013
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Thank Leeanncorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded July 22, 2013

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the standard of guest service and the hotel cleanliness. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager

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1,387 - 1,393 of 2,053 reviews

Reviewed July 20, 2013

Stayed here for a business trip and found the hotel pleasant and clean, but a little dated. Not too expensive and good staff and it looks as though there is some work planned.Very good central location and would stay again.

Thank Verygoodlad-
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded July 22, 2013

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the standard of guest service, the strong hotel location and the cleanliness. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 17, 2013

You can stay in outer Mongolia in a 3 star hotel and have air conditioning,
but not at an expensive hotel in Newcastle.
How do they get a 4 star rating without aircon ?
They have "climate control" which doesn't cool the room at all.
Really uncomfortable stay.
Nice view across the river but staff advised to keep blackout curtains closed
to prevent to room from getting too hot to enter.

  • Stayed: July 2013, traveled solo
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Thank RoaringVole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded July 19, 2013

Sorry to learn that you had been inconvenienced by bedroom temperature issues during the unusually hot spell of weather. The hotel has a comfort cooling system in place, which has been mechanically over-hauled to address the issue raised. The majority of hotels in the city do not have air conditioning, which is not a pre-requisite for star rating.
Best regards,
Ken Ellington, General Manager

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Reviewed July 16, 2013

We stayed two nights, there is no air conditioning - an air cooling system is totally unable to cope with heat, staff do their best with a fan but its like trying to sleep in a green house. One of the two lifts werent working which meant queues at breakfast.....at a weekend you would think this a priority issue. What this hotel needs is money being spent on it...room plugs are hidden behind cabinets, shower fittings are lose. Hope all these issues are addressed should we visit again

  • Stayed: July 2013, traveled with family
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Thank colinwhipp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded July 17, 2013

Sorry to learn that you were inconvenienced by a mechanical issue with the bedroom cooling system in your room during your recent stay with us, which co-incided with the unusually warm spell of weather, a matter which has since been rectified. Your constructive comments have been noted for further review with my team.
Best regards,
Ken Ellington, General Manager

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Reviewed July 15, 2013

This is the first time I've ever written a review but felt the need to after our amazing wedding. Firstly all the staff couldn't do enough or you, susi and Gemma in sales were fab and everything I asked for was done to the best of their ability and trust me with this being my wedding I wasn't easy to please. On the day of our wedding the service received from Keenan the operations manager was fantastic, his attention to detail was amazing and I cannot thank him enough for helping our day go so smoothly. The wedding breakfast was again fantastic and allt of our guests commented on how good the food was. On our day it was extremely hot but Keenan made every effort to keep the rooms cool as much as possible. Out bedrooms were great all mod cons air conditioning that worked perfectly and even a mini bar with bottled water in. All in all we had the best day ever and nd it was all down to the staff at he hotel who made every effort to make it our perfect day.

  • Stayed: July 2013, traveled as a couple
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Thank Claire6480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded July 19, 2013

Many thanks for your great review following your recent wedding held here at the Copthorne. I'm delighted that the event was such a success, and your positive feedback on the standard of guest service, attention to detail, quality of food, and bedroom temperature comfort are greatly appreciated. May we wish you all the best in your married life together, and hopefully we will have the pleasure of welcoming you both back again soon. Thanks again.
Best regards,
Ken Ellington, General Manager

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Reviewed July 13, 2013

Have stayed many a night at this hotel with business and some very long extended trips.

The staff here are great, they will go out of their way to make you feel welcome and will work their hardest to sort things out for you. Ok, some things may not always go 100% according to plan but lets face it, this can happen at any time any where!

Good service, good quality product, am looking forward to a new visit soon and seeing the new TVs and new beds and seeing the guys at this place again.

Ok, so it may be dated but it there is money being spent improving the hotel - things do not necessarily happen overnight and may take time as with anything - so definitely worth a stay!
See you soon!

(p.s. sorry it taken so long to review!)

  • Stayed: January 2013, traveled on business
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1  Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded July 15, 2013

Many thanks for your great review, following your stay back at the start of the year. Your kind comments are much appreciated, with particular regard to the high standard of guest service. On your next stay, you will notice a lot of positive change to the property eg. all 156 bedrooms received new Hypnos beds in March, and new Samsung flatscreen TV's in July, and the last two floors of bedroom re-carpeting are taking place in September. We look forward to welcoming you back soon. Thanks again for your positive recommendation.
Best regards,
Ken Ellington, General Manager

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Reviewed July 13, 2013

Stayed for a couple of nights recently, had a good room with a great view. Enjoyed all aspects of my stay. The area around the hotel had plenty of things to do and see, staff at the hotel couldn't be more helpful, would recommend staying there and will do so myself on my next visit.

Room Tip: Rooms on higher floors have the best view.
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  • Stayed: June 2013, traveled with friends
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Thank CT12JB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded July 15, 2013

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, with particular regard to the standard of guest service, quality of bedroom, and the hotel location. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel Newcastle

Address: The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#14 Luxury Hotel in Newcastle upon Tyne
Price Range: $80 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Newcastle 4*
Number of rooms: 156
Official Description (provided by the hotel):
Hotel ... more   less 
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Copthorne Hotel Newcastle Upon Tyne

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