Sorry to disappoint, this title could well be construed to be a far more interesting account of my stay at the Copthorne. Instead, it refers to the unbelievably stifling conditions in our room.
First of all, the positive... it's on the quayside and the rooms all had a lovely view up and down the Tyne. It's easy to access the city centre and it's easy to find and park.
Now the 'opportunities for improvement'...
1. The air temperature in the room was horrible and really spoiled our stay. There was no relief from the air cooling device (it's not 'air con', apparently) and no opening the windows. As a result of the heat, the noise of the air cooling unit and the annoying flashing red lights above our heads on the smoke detector, we had very little sleep (for all the wrong reasons) during our weekend away. We raised the problem on the morning after the first night, we were told that the hotel was having a problem with keeping the rooms cool during the hot weather. The maintenance man said that our unit was functioning correctly, as was the smoke detector (?!). It was suggested that we move to a first floor room with balcony (and therefore openable windows) but sadly none were available. Another uncomfortable night beckoned.
2. Getting a coffee for us seemed to be incredibly difficult for the member of staff on the bar in the afternoon of Saturday. Took 15 minutes sort out, and the 'large coffee' for £3.50 was particularly small. This was our only experience of the hotel catering - we went out for breakfast and didn't bother with the bar again.
3. Much like many other reviewers on here, I think charging £5 per day to park at a hotel you have already paid a large amount of money to stay at is just mean spirited. I don't care what other hotels do, this is a customer service own goal in my view.
4. Sauna was out of order, steam room was ineffective (ironic, no?), the jacuzzi (yes, hotel manager, there definitely is one, I saw it!) is boarded up and the swimming pool was full of kids having swimming lessons. The whole 'wet side' of the fitness suite was shabby and not particularly clean. 'Le Club' as it is branded, is not a relaxing experience.
5. Room bathroom was clearly past it - grubby, taps were difficult to operate and the swivel plug stuck, necessitating another maintenance call.
6. Not enough plug sockets - my wife and I had to share one to charge our phones overnight. Not a problem in the end, as neither of us were sleeping anyway.
In summary, if the rooms were of a reasonable temperature, the other problems would have pailed into insignificance. Not a 4* hotel in my view.
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- Also Known As:
- Copthorne Hotel Newcastle Upon Tyne