This hotel is right on the river and has great views, which are maximised by some rooms having panoramic windows. It's about a 3 minute walk from Newcastle city centre and 10 minutes walk from the railway station.
The staff are welcoming, friendly and very helpful. Stephen in the restaurant was great!
The breakfast was the usual hotel buffet and despite the hotel being busy, everything was topped up and tables were cleared quickly. We didn't eat any other meals there. There's a huge choice of restaurants nearby.
The rooms were in desperate need of refurbishment. The beds were really hard. The pillows were like concrete. This hotel markets itself as a 4* establishment, but even basic hotels have a choice of pillows and comfortable beds. Our hot water was scalding hot and despite being reported was not acted upon during our 3 night stay. Therefore showering was a hazardous experience. The bathroom tap required a degree in engineering to work out how it functioned and was obviously broken. Again, this was reported but not acted on. The sink was cracked. There was a lampshade missing, so housekeeping thought it was acceptable to leave a bare bulb in a 4* hotel. There were two tiny opening windows, which were so high up, required a ladder or chair to reach. However, some rooms had balcony doors, ask for one of those. The weather was cool and cloudy when we were there, but our room was hot and stuffy. The aircon was noisy and completely ineffective.
There was only one lift functioning whilst we were there and whilst it's appreciated essential maintenance needs to go on, it did prove to be a problem during check out time!
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- Also Known As:
- Copthorne Hotel Newcastle Upon Tyne