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“Great position, helpful people, beginning to look a bit tired”

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Copthorne Hotel Newcastle
Reviewed May 12, 2013

There's a lot that's right about this hotel. £5 a day parking in the attached multi-story. Decent, spacious standard room with plenty of storage and decent facilities, albeit that our view was obscured by grubby windows. People on reception delightfully helpful . I was a bit apprehensive since I'd inadvertently booked Sunday of a Bank Holiday weekend and expected some noise along the quayside and even in the hotel, but despite the place being full it was seemingly quiet. Breakfast was fine, though best to pay for it within your room rate since otherwise it is pretty expensive. And its in a great place- right on the quayside at its quiet end and walking distance from Newcastle's shops (though there's a hill in the way) and the best bars, and restaurants as well as The Sage and Baltic Gallery/Gateshead Millenium Brridge. We thought the rate of £102 including tax and breakfast was pretty decent for its position.

So what pulls it down? Just the fact that its getting older, needs a refurb and an injection of visual charm, thats all. Its just not a visually attractive place to be, and certainly not as overtly pristine and smart as it was when we first stayed there. It now looks dated.

Room Tip: We had a high room, and though I don't think the view is substantially better once you get above...
  • Stayed: May 2013, traveled as a couple
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Thank DavidHBerkshire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded May 13, 2013

Thank you for your constructive review. I'm glad that you enjoyed your stay with us, with particular regard to the standard of guest service and the hotel location. Our refurbishment programme is well underway and should continue to make a positive difference to the hotel, with new flatscreen TV's to be installed throughout the hotel w/c: 17 June 2013 and the last phase of bedroom carpets imminent. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager

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Reviewed May 11, 2013 via mobile

From the outside of the building the hotel appears impressive. The reception area it very nice and worthy of its 4* rating. Reception staff are very professional and are helpful.

During my stay one of the two lifts was out of order. The room I had looked dated and the bathroom needed a refurb and had (very little) mould in corners around the bath.

Usually in my experience sheets are changed daily at a 4* but not at this hotel.

Don't want to run the place down as it is ok. 'OK' is a better description than '4*'.

  • Stayed: May 2013
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Thank GarryAshwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded May 13, 2013

Thank you for your constructive review. The hotel is in the midst of an extensive refurbishment programme, which includes the current upgrading of the guest lifts (due for completion w/c: 13 May 2013). I hope you will choose to stay with us again.
Best regards,
Ken Ellington, General Manager

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Reviewed May 11, 2013

We found this hotel by accident..we were just driving around looking for somewhere to stay the night and found this treasure! Friendly staff, great rooms, the breakfast was also worth the stay and was a great spot to walk around the waterways and see the sights- so did not have to take the car anywhere. Close to some great pubs where we had a lovely dinner and drinks to while away the evening. Would stay here again.

  • Stayed: October 2012, traveled as a couple
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Thank joannechris0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded May 13, 2013

Many thanks for your tremendous review which is greatly appreciated. I'm delighted that you enjoyed your recent stay with us, in particular the standard of guest service, quality of bedrooms, calibre of breakfast and the hotel location. I hope we will have the pleasure of welcoming you back again soon. Thanks again.
Best regards,
Ken Ellington, General Manager

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Reviewed May 10, 2013

What else can I say?
We stayed for two nights with our two children; in a family suite on the 5th floor. The room was fantastic and spotlessly clean. The beds are so comfy (our children had to be woken up both mornings and that is rare occurence) and the view overlooking the Tyne was great.
All the staff were so friendly and helpful. We ate in the hotel restaurant both nights and the food and service were excellent.
Also, the kids loved the pool.
We will definitely stay again. :-)

  • Stayed: April 2013, traveled with family
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Thank Abbs_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded May 13, 2013

Many thanks for your tremendous review, which is greatly appreciated. I'm delighted that you all enjoyed your recent stay with us, in particular the standard of guest service, calibre of food, swimming pool facility and the comfort of the beds (all of the hotel beds are brand new). I hope we will have the pleasure of welcoming you back again soon. Thanks again.
Best regards,
Ken Ellington, General Manager

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Reviewed May 10, 2013

Stayed one night on business and would recommend this place for the location (rooms overlook the river), the rooms (which do need an update - especially the bathrooms - but are nice and spacious, with large, comfortable beds) and the service (welcoming and obliging staff in general) - but especially for the reasonable room price. The WiFi is £5 for 24 hours, but at least it seemed to work OK (in a 3rd floor room) which is more than can be said for certain other hotel chains which charge more. Hopefully customer pressure will lead to all chains abandoning WiFi charging in due course. Breakfast was fine, with efficient service (for teas/coffees) and an extensive buffet - again, at a reasonable price if booked in advance (perhaps not so if paying full price though). So to conclude, it could be better, but also could definitely be worse ... overall, recommended.

  • Stayed: May 2013, traveled on business
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Thank autoflex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded May 13, 2013

Many thanks for your great review. I'm delighted that you enjoyed your recent stay with us, in particular the standard of guest service, bedroom comfort, calibre of breakfast and the hotel location. We are in the midst of a lot of refubishment work at present, and your constructive point r/e: wi-fi is duly noted! I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager

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Reviewed May 10, 2013

Stayed for 3 Nights, loved the windows all looking out over the river, but the decor has a lot to be desired, the hotel is in need of a big refurbishment, also the ques on check in were absolutley horrendous! But that withstanding the stay was ok, breakfast was decent.

  • Stayed: April 2013, traveled on business
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Thank Tuggster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded May 13, 2013

Thank you for your constructive review, with your points duly noted. Significant queues at reception are rare here, and a refurbishment programme is well underway. I hope we will have the pleasure of welcoming you back again soon.
Best regards,
Ken Ellington, General Manager

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Reviewed May 9, 2013

Excellent stay. Good services.helpful staff.can suggest to stay @ this property.delicious breakfast. Good room. But they should not charge for wifi services. Also they do not provide complimentary mineral water bottle.

  • Stayed: April 2013, traveled as a couple
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Thank Surabhi97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ken E, General Manager at Copthorne Hotel Newcastle, responded to this reviewResponded May 9, 2013

Many thanks for the great review, which is much appreciated. I'm delighted that you enjoyed your recent stay with us, in particular the standard of guest service, quality of bedroom and calibre of breakfast. Wi-fi policy is centrally driven, with comments duly noted, as is the constructive point regarding mineral water. I hope we will have the pleasure of welcoming you back again soon. Thanks again.
Best regards,
Ken Ellington, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel Newcastle

Address: The Close | Quayside, Newcastle upon Tyne NE1 3RT, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#17 Luxury Hotel in Newcastle upon Tyne
Price Range: $89 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Newcastle 4*
Number of rooms: 156
Official Description (provided by the hotel):
Hotel ... more   less 
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Copthorne Hotel Newcastle Upon Tyne

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