Like other reviews we found our room cold and survived with an oil fired heater. We were told we had received a complimentary upgrade for a room overlooking the river. Unfortunately it also smelled of smoke and the train and metro line could be heard until late at night and from around 5 in the morning. Our room, while spacious, was tired and had seen better days. We only had one towel and rang down for another one, which never came. Upon checking out we were told we had to pay for the upgrade at which point we were a little miffed. However, the staff after our explanations, did waive the upgrade fee.
On the plus point, the staff on the desk were helpful (despite the lack of towels) and I did feel sorry for them because it was cold and I felt they were trying their best. I didn't feel the hotel was worth the money that we paid.
- Official Description (provided by the hotel):
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- Also Known As:
- Copthorne Hotel Newcastle Upon Tyne