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Novotel Newcastle Airport
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Reviews (1,407)
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Reviewed February 8, 2014

This is something the hotel comparison sites don't show! The £5 per night car parking charge. .My other comment is the fact the the place is getting threadbare and the service in the restaurant is more than a bit slow!

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
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    • Service
1  Thank Disscfrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHodgson, General Manager at Novotel Newcastle Airport, responded to this reviewResponded February 12, 2014

"Many thanks for your kind review . I woudl like to confirm that the Novotel.com sites are clearly marked with the car parking charge and would draw to you attention that other key websites link directly with this information. [General Manager Sheena Hodgson]
"

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Reviewed February 5, 2014

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SHodgson, General Manager at Novotel Newcastle Airport, responded to this reviewResponded February 12, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 31, 2014

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SHodgson, General Manager at Novotel Newcastle Airport, responded to this reviewResponded February 12, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 30, 2014 via mobile

A great room at a great price! All of the staff were friendly and delivered a great experience. The room service was prompt and efficient at only £3 extra to the menu prices! The chicken masala was tremendous and I will be here again!

Stayed: January 2014, traveled as a couple
Thank BobPallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHodgson, General Manager at Novotel Newcastle Airport, responded to this reviewResponded February 12, 2014

"Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, [General Manager Sheena Hodgson )
"

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Reviewed January 18, 2014

Not so much a criticism of the hotel but of Late Rooms. Was going to book on line but decided to ring Late Rooms because although the value of the from was good but it did say there was a parking charge. When I got through to Late Rooms & asked how much the parking was he told me it was included. It sounded to me that the call centre was not in the UK & that the call handler was just keen on making the sale. When I checked out of the hotel I was told that there was a £5 overnight parking fee for the use of their car park which I had to pay to get a receipt to scan at the barrier to exit car park. Although £5 is not much I think it is wrong that they charge any parking fee.
Also the price didn't include breakfast. I was fortunate that I asked when I arrived & was told that if I paid the night before it would be £8.95 but if I just went down for breakfast & wanted the Full English it would be £13.95.There was a good selection of cereals, fruit juice & other items for the continental breakfast.as well as the Full English, It was ok but over-priced (especially if you pay the higher price). The only other criticism of the breakfast is that due to it being self service & the Full English items being on a hot plate the fried eggs yoke were not runny & the tomatoes were shrivalled (although, thank goodness, they weren't tinned tomatoes).One good thing was that they did serve breakfast until 10am so if you wanted a lie in you could do (the check out time was also good for this - see later)

The bed was very comfortable & I did sleep well. The hotel room & hotel in general was good although the carpets are looking a little tired.

The check in & check out times were also very gererous.(check in after 2pm & check out up to noon)

Room Tip: Make sure that there are no hidden extras when booking through a company that offers great deals as you can end up paying as much as 50% more in total after parking fees & paying for breakfast.
  • Stayed: January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
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1  Thank jckgeof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHodgson, General Manager at Novotel Newcastle Airport, responded to this reviewResponded February 12, 2014

"Many thanks for your review. I note with interest your comments. Firstly I can guarentee that if you book directly on our website at Novotel.com, you will never get a better price and this is a guarentee. This will give you accuracy of information and save you time in trawling through a lot of sites. Being an airport hotel - we do not include brealfast in our rates - but again you can pre-book and prepay receiving a generous discount. Breakfast as well as going on till 10am (and later on Sundays) is also served from 5.00am. Thank you for your feedback . [General Manager Sheena Hodgson]
"

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