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“Looks ARE deceiving!” 1 of 5 bubbles
Review of Novotel Newcastle Airport

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Novotel Newcastle Airport
london
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Looks ARE deceiving!”
1 of 5 bubbles Reviewed March 11, 2013

Upon arriving, reception area lovely. Staff very "dittery",unsure and unhelpful. Room standard, carpets need a good cleaning, heating is needing to be either fitted or fixed as it was freezing, had to sleep in clothes! Separate toilet and shower room - going to the loo then swapping rooms to wash hands was a bit odd. Hair in the shower (eeeep, not mines either!) and faulty plug. Thankfully it was only a 1 night stay. Breakfast pricey and upon checkout, all you could smell was burnt toast - glad we opted for the carvery next door! Marketed as "newcastle airport" - airport is a good few miles away, which is good if you want a quiet night with no planes overhead, but not so great if you're trying to catch a quick flight.

  • Stayed March 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank kat123London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, March 15, 2013
"I am really sorry to hear that your stay was not up to expectations. If you I would like to discuss this further, please could you contact me on 0191 214 0303. One point of clarity - the hotel is within 3 minutes transfer to the airport site . Kind regards, [Sheena Hodgson General Manager ]
"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,213 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
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English first
Southampton, United Kingdom
2 reviews
4 of 5 bubbles Reviewed March 9, 2013

Well located hotel for my visit to the Newcastle area, close to Airport, Metro and major road networks.
Service was very good, staff helpful and friendly.
Hotel Foyer,Bar and Restuarant bright and modern, rooms could do with a refresh, bed very comfortable.
The room was good value for the price I paid, I would have been disappointed at the full rack rate.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Coaster701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, March 11, 2013
"Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. look forward to seeing you again in the near future. Kind regards, [Sheena hodgson General Manager ]
"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Level Contributor
170 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed March 9, 2013

I used to stay here on a fairly regular basis but haven't visited for a while. I was pleased to see it was as good as I remembered.
Excellent size rooms, well equipped and comfortable. I particularly like the quality of the bathroom and shower. Like many Novotels the toilet is separate to the bathroom. Never sure why they design it this way and prefer it all in one, but that's just me.
The restaurant has some tables with their own individual TV which can be quite nice if you are on business and eating alone,

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Geoff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, March 11, 2013
"Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, [Sheena Hodgson General Manager ]
"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Workington, United Kingdom
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed March 3, 2013 via mobile

Stayed here thurs night, booked online easy fast, £5 parking the norm tbh, check in very fast & efficient .
Room spacious seperate toilet & bathroom VERY comfortable bed only around 12 inch between bed & bathroom wall ???
Plenty of room for our travel cot.
Rooms could do with a bit of makeover tbh carpet especially,
Two negatives
Room obviously doesn't get totally vacuumed under bed & sofa bed very dusty.
This was our main problem road noise, facing onto M1, open the window noise as you'd expect, close window still noisy? on closer inspection in the morning Window seal coming away.
7.30 next morning we all decided to use the pool 2 adults 1 infant, nobody in pool result 1st people to sign in, why was there used towels on the beds & in the m/f changing rooms??? Pool warm but once you leave pool to get your towel rather chilly.
Checkout
Fast no problems, did mention about the noise Wayne said we could have been moved had we said last nite but tbh would have a hassle sorting cot & everthing else.
Breakfast too expensive sorry Toby carvery all you can eat buffet breakfast £3.99
Slightly dissapointed

Although we would come back

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chipstar13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, March 11, 2013
"I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on [telephone number 0191 2140303] to discuss this further, if you so wish. Kind regards, [Sheena Hodgson General Manager ]
"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Level Contributor
111 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed March 3, 2013

Stayed at this hotel as it was close to my office and a good price. Was very impressed with the customer service - especially on reception. The rooms were a good size, clean and had everything I needed. Used the pool and sauna which were nice. Good sized bathroom and comfy bed. Also very impressed with food delivered via room service and nice to have secure car park. Would recommend and stay here again.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ECBSheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, March 4, 2013
"Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to seeing you again in the near future. Kind regards, [Sheena Hodgson General Manager ]
"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Yarmouth, United Kingdom
Level Contributor
95 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed February 28, 2013

Booked via booking.com and cost £59 with £8 for breakfast, If you book via the hotel its upto £160.00 per night and £13 for breakfast. This chain of hotel is a much better version of premier inn in every way and i would stay again.

The restaurant provides very good food and the breakfast is good, however I did book this because it had a gym!!!! 1 Running Machine, 1 Cross Trainer and 1 Exercise Bike so it's not very big, but as there wasn't a queue it's not to bad. The swimming pool is quite small as well approximately 10 strokes from end to end.

Found the staff to be very helpful but I must say looking at the prices they charge per night the wifi should be included.

  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jc1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, March 4, 2013
"Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. Just to clarify - Novotels offer a 'rate parity' policy meaning that there is no other website which is cheaper than our own, Novotel.com and Accorhotels.com. The high rates you have quoted are the highest we would ever charge, and we do need to show these on site in the hotel reception. But please be assured, the offers are all availble on both the websites and when booking directly at the hotel. I look forward to seeing you again in the near future. Kind regards, [Sheena Hodgson General Manager ]
"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Newcastle Airport

Property: Novotel Newcastle Airport
Address: Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Newcastle Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
Novotel Newcastle Airport offers state of the art facilities with stylish new design. Located 5 min drive from Newcastle International Airport now offering shuttle service and flight information screen. 126 en suite rooms including accessible rooms andinternet. Elements Bar and Restaurant. Ideally placed for conference and events with 8 rooms (200 persons) and leisure suite with indoor heated pool, sauna, gym. Easy reach of city centre night life, Metro Centre shopping and the Northumberland coast. ... more   less 
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Also Known As:
Novotel Newcastle Airport Hotel Newcastle Upon Tyne
Novotel Hotel Newcastle Airport
Novotel Newcastle Upon Tyne
Newcastle Upon Tyne Novotel

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