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“Fantastic Room (320)” 4 of 5 bubbles
Review of Novotel Newcastle Airport

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Novotel Newcastle Airport
Halifax, United Kingdom
Level Contributor
105 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Fantastic Room (320)”
4 of 5 bubbles Reviewed October 23, 2012

Stayed in this hotel for one night and got a fantastic room. King size bed, double frosted glass doors to a fab bathroom with bath and separate shower and dressing table with mirror over. Could watch TV from the bath if you wanted. Completely separate loo which is a great idea. Fantastic Buffett breakfast with the best hash browns!
The only niggle we had was the bed linen was like sleeping in a paper bag. Hard as nails and crinkly a bit like a crisp packet. The pillows were naff too. It wasn't just my thoughts, my sister and brother-in-law in another room thought the same.
Staff brilliant especially on reception.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jillybobz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, November 21, 2012
Thanks you for the review on the site following your recent stay. I am very pleased you liked the facilities and the team on duty. I note the comments relating to the linen. Just a point for your next visit - there are options tochange to firmer or softer pillows - we store the alternatives in the bedroom. Thanks again and hope you stay again.
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1,213 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
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English first
1 review
5 of 5 bubbles Reviewed October 22, 2012

Me and my partner are on our first holiday and we came here. The hotel is situated near to the A1 and not far on a bus from the Meteocente (get bus 6) and roughly a 15 minute drive from the town centre. The hotel is hard to get to oddly so I recommend you get the bus 100 to meteocentre and then get bus 6 back as there's a bus stop near the hotel.

Just down the road is a 24hr Tesco, McDonalds and a few other shops. The staff in the hotel are very friendly and make you feel welcome. The swimming pool and gym are open from 6am - 10pm and food served until 11. But I found the food expensive for what it is as I work in a 5 star AA pub/restraunt. They have a good choice of alcohol too. A 2 minute walk around the corner is Toby's carvery which do all you can eat breakfast from 8 - 11 and costs just under £12 per person! Very highly recommended! Wifi and film package is €9.99 yes euros but hey, but that is for 24hrs only and you pay to stay in car park.

Apart from those few little niggles its a fantastic hotel, I recommend it and we will be staying there again, overall it's 4/5 from me.

  • Stayed October 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Geoff22B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, November 21, 2012
Thank you for placing your review on the site. I am plesed that you enjoyed the facilities and services. Do try the food in Elements next time you stay, as we offer great menus and regular specials at attractive prices. The experience is far better when you can sit and enjoy your food in very comfortable surroundings.
Look forward to your next visit.
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Martinez, California
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 16, 2012

We spent a night here before flying home. It's a very clean and comfortable hotel. The staff were great , very friendly.
We had dinner in the hotel and the meal was very nice. They also provided prompt taxi service to the airport. We will stay here on our next trip to England. Thanks

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Markocaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, November 21, 2012
Thank you for placing your review following your recent Park and Fly stay. I am delighted that you enjoyed the facilities. We offer great advance purchase rates on Pand F - book as early as possible for the best pre-paid deals. Look forward to welcoming you back.
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Edinburgh
Level Contributor
99 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed October 12, 2012

Stayed here while doing the great north run the room was comfortable and the Hotel was smart and modern the staff where helpful and pleasent to deal with. My only small gripe was that the breakfast staff seemed a bit unattentive and the buffet style hot food was a bit dry and had been there a while.

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank chrizz66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, November 21, 2012
Many thanks for the comments following your recent stay at Novotel. I note the points re the breakfast and will check this out thoroughly. Regards
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Birmingham
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 bubbles Reviewed October 8, 2012

I stayed at this hotel for work reasons so was chosen as local to the office. I stay in a hotel for work about once a week so a regular traveler.
The room was basic, separate toilet room which was very small and cramped and then a separate shower. The kettle lid was broken, which meant as i poured hot water the lid fell off, very dangerous. My room was also really cold, i tried the thermostat on the wall but made no difference - phoned reception and apparently the hotel doesn't have heating so they delivered a little blow heater to my room. this made no difference and i was not offered an extra duvet or anything.I think heating in a hotel is a basic requirement plus my written confirmation for the booking confirmed heating.
Dinner was shocking - i went down to the restaurant and chose the Lamb. This was Lamb with Asparagus and Cabbage Mash (£15.95) and i choose a side order of Broccoli (£3) as i knew i would not eat the mashed potato. It has 3 sprigs of Asparagus and the mashed potato was not fresh. The broccoli was mainly stem (see the picture) and the stems were raw so not eaten and had maybe 5 heads which were edible. So it cost £19 for some pre-heated Microwaved mash potato, 3 small sections of lamb, 3 asparagus sprigs and stemmed raw broccoli - glad i wasn't paying for my food. I ordered a cup of tea but they only had Full Fat milk - i cant drink this but had no skimmed or even semi skimmed milk so opted for tap water. I am not a fussy eater at all but like to follow a healthy diet and therefore felt that offering milk was a basic standard of a hotel. I therefore left the restaurant hungry.
Breakfast was £13.95 for a full buffet - this was fine but massively overpriced in my opinion. I asked reception the night before to order me some skimmed milk so had that for breakfast and it was there so cheered me up slightly.

I put a complaint in with the hotel and have given the General manager by opinion but overall i think the visit including food was massively over priced, poor room standards and poor food.... defiantly be sticking with a Premier Inn going forward.

Room Tip: Dont stay at all !!
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  • Stayed October 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank millz090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, October 11, 2012
Thank you for placing your review on the site and I am genuinely sorry that you did not enjoy your stay with us. Following our discussion in following up the complaint last week, and the direct compensation which was forwarded to you personally, please call me if you wish to discuss the complaint further.Thank you again.
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Galashiels, United Kingdom
Level Contributor
411 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
2 of 5 bubbles Reviewed October 4, 2012

Have stayed here on a number of occasions, because the location is good, but this time was disappointed.

Had booked a room to stay one night with my son to go to a concert in Newcastle (the metro is only 5-10 mins walk from the hotel)

The rooms are still ok, nothing spectacular and the staff are very helpful but what let the hotel down this time was disco going on downstairs. We couldn't sleep and had to ask to be moved at half past midnight. Although this was done quickly and we got a quiet room I thought we should at least have been offered a price reduction for the inconvenience.

Breakfast is ok, buffet style, some of the hot food could do with being refreshed a bit more often.

Will look to book a Premier Inn next time!

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hawklord_pxr5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, October 10, 2012
Thanks for placing your review - I am aware that yuo have stayed with us several times before. Please accept my apologies for the inconvenience if the noise intrusion on this visit and the inconveniience of moving rooms. If you wish to contact me directly, I will be happy to discuss this further with you. Many thanks.
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Derby, United Kingdom
1 review
4 of 5 bubbles Reviewed October 2, 2012

A good hotel, lovely friendly staff on reception when we arrived. A clean room all made ready for us, stayed 2 nights and room cleaned with fresh towels. £14 breakfast continental expensive, we went to tesco down the road. Ideal hotel close to metro for easy access to Newcastle. Our only gripe was £5 a day parking for guests. It was very noticable that wedding guests staying overnight were not charged to park, and anybody coming to the wedding fayre parked free. It should be fair across the board. All pay or nobody pay. we paid and then told the barriers were not even working.

Room Tip: our first floor room was very quiet
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  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cath708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this review, October 10, 2012
Thanks for placing the review following your recent stay. I note your comments relating to parking and the hotel does implement a charging policy for residential guests. Charges are included in rate for guests booking directly on 'Parking and Flying' rates advertised on our website. Many thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Newcastle Airport

Property: Novotel Newcastle Airport
Address: Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 84 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Newcastle Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
Novotel Newcastle Airport offers state of the art facilities with stylish new design. Located 5 min drive from Newcastle International Airport now offering shuttle service and flight information screen. 126 en suite rooms including accessible rooms andinternet. Elements Bar and Restaurant. Ideally placed for conference and events with 8 rooms (200 persons) and leisure suite with indoor heated pool, sauna, gym. Easy reach of city centre night life, Metro Centre shopping and the Northumberland coast. ... more   less 
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Also Known As:
Novotel Newcastle Airport Hotel Newcastle Upon Tyne
Novotel Hotel Newcastle Airport
Novotel Newcastle Upon Tyne
Newcastle Upon Tyne Novotel

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