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Novotel Newcastle Airport
Reviewed September 28, 2012

On Wednesday night I stayed at the Novotel in Newcastle upon Tyne. This hotel has some good features, as you enter your room you have an internal door separating the toilet area from the rest of the room, this also helped cut out the noise of other residents, walking up and down the corridor outside. My door did not actually fit in the frame so it did not quite work for me, but the hotel was not busy and therefore quiet. The bed was fairly new and very comfortable and the room had good quality blackout curtains. There were some shortcomings one was the lack of a good reading lamp, I like to read and catch up on paperwork when staying away. Another was the rather bad smell from the basin (could do with some bleach) and the bath mats were available on request from reception, given that the bath was slippery when wet I think they should have been available in the bathroom. The last point was the lack of a deadbolt on the door; I had to use the chain.
Unfortunately, I did not get time to use the spa area with fitness suite and small heated pool which looked very inviting and was open from 6am until 10pm.
There is a £5 per night charge for car parking, which was quite surprising for hotel well outside the town centre, but the car parking spapces were good.
Despite a few problems my overall stay was good due to the comfortable bed, blackout curtains and the good buffet breakfast in the morning, and I would consider staying here again.

Room Tip: Bring your gym kit and swimming costume
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  • Stayed: September 2012, traveled solo
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2  Thank Vanessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this reviewResponded October 10, 2012

Thanks for placing your review on the site. I appreciate your comments and feedback and hope you return to us soon.

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1,026 - 1,032 of 1,336 reviews

Reviewed September 25, 2012

the hotel is nice, rooms are clean, however the toilet is separate from the shower!
breakfast is very good.

the staff are very helpful and friendly. we stayed for three nights, found that the hotel was close to metro centre, airport and cite centre.

  • Stayed: September 2012, traveled as a couple
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2  Thank Harry_Natt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this reviewResponded October 10, 2012

Thanks for the review. I am pleased that you enjoyed the stay. Look out for the great offers which we promote directly on our website for advance purchases at very good rates for your future bookings. Look forward to welcoming you back.

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Reviewed September 24, 2012

  • Stayed: August 2012, traveled with family
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Thank cwkllf
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
sha909, General Manager at Novotel Newcastle Airport, responded to this reviewResponded October 10, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 24, 2012

Check in was a breeze and the man at the front desk was so thoughtful. He upgrade our room. supper was delicious. I have never heard of paying for parking before but 5£ was acceptable, as space is at a premium in the UK.
Our room was clean and the bed was comfortable. The hotel staff was friendly. I would stay there again. I felt that £13.95 for breakfast was a bit over the top, in CDN funds for what you got. Should have a Seniors rate.

  • Stayed: September 2012, traveled as a couple
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1  Thank Chelseadoodles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this reviewResponded October 10, 2012

Thanks for placing your review and I am genuinely pleased that you have enjoyed your stay.
Note your comments regarding breakfast, look out for offers on the website from time to time, pre-booking and paying for breakfast which is at a promotional rate. Thanks again.

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Reviewed September 23, 2012

A business trip took me to this hotel. It was a great stay, room was clean and up to date. Paid wifi but very good reception
Breakfast was very good and staff were excellent. Gym and pool were clean and nice to use. The bar was slow but choice was very good.

Stayed: August 2012, traveled on business
1  Thank Lower232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this reviewResponded September 24, 2012

Thanks for taking the time to post your review. Delighted you enjoyed the stay and the great comments. Please look out for the regular promotions which we offer on Novotel.com - they include breakfast when pre-booked and paid for in advance at half price.
Thanks again and look forward to welcoming you back.

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Reviewed September 20, 2012

Stayed here with a group of runners for the Great North Run. Location was good - only a ten min walk to the metro, with a 24 hour tesco and small shopping precinct within walking distance too. A Toby Carvery is on the same site as the hotel for those not wanting to pay hotel food prices, didn't use it but it looked well kept.

Service from the Hotel team was great from the day we booked the rooms through to the day we checked out. The preparations the hotel had made for the runners was unexpected but a really great idea (they gave us all little packs and information on the event was posted up in reception).

Food was good. Service in the restaurant on Sat night was a little slow - but having said that, we were in no rush so it really wasn't too much of an issue.

Rooms were clean, comfortable and spacious, great connectivity on wifi, can't fault the rooms at all. Noise from the A1 is quite noisy first thing in the monring when all else is so very quiet, so perhaps as others mention if you ask for a room overlooking the car park, it wouldn't be an issue. It certainly didn't stop me from having a good night's sleep!

Overall I'd recommend this hotel, but the credit really must go to the exceptionally friendly team there.

Room Tip: Rooms overlooking the car park are quieter.
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  • Stayed: September 2012, traveled on business
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Thank MissV-MiltonKeynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this reviewResponded September 24, 2012

Thank you for taking the time to post your review following your recent stay with us. Delighted that you enjoyed the facilities and look forward to welcoming you back.

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Reviewed September 18, 2012

Very smooth check in, but had to change rooms as the first room offered was facing the A1 and the first thing that I noticed was the traffic, if you are a light sleeper ask for a room facing the car park, the hotel staff were more than happy for me to change rooms - so a big tick for me.

The rooms had sufficient space for me and the tv channels were enough to keep a person occupied for the night with pay per view movies. I found the bed to be a little bit soft, but managed to sleep on it fine.

The leisure facilities were fine, even though the pool is on the small side, it is more than usable, however, the towel return point wasn't emptied enough on the 2 nights I stayed and come the even this was overflowing.

I sampled dinner in the bar, and found the food to be acceptable and served promptly, nothing much other to say about it. The breakfast service is well worth the money with an excellent spread of hot and cold breakfasts.

The only issue I had was parking, as it is an airport hotel, parking is in hot demand, but managed to find a space on the 2nd night after careful searching, but I did see a couple of cars parked on grass verges who obviously couldn't find a space.

Hotel charged £5 a night parking

  • Stayed: July 2012, traveled with family
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1  Thank Jcp744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sha909, General Manager at Novotel Newcastle Airport, responded to this reviewResponded September 24, 2012

Thank you for placing your review on the site. I am very pleased that you enjoyed the facilities overall. In respect of the noise - the 'A!' side of the building does quiet down with the decline in traffic at night and as the full hotel has a complete replacement of windows last year, I am sure you would have enjoyed a peaceful night.
Thanks for all the other good comments.
Look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Newcastle Airport

Address: Ponteland Road | Kenton, Newcastle upon Tyne NE3 3HZ, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 83 Hotels in Newcastle upon Tyne
Price Range: $50 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Newcastle Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
Novotel Newcastle Airport offers state of the art facilities with stylish new design. Located 5 min drive from Newcastle International Airport now offering shuttle service and flight information screen. 126 en suite rooms including accessible rooms andinternet. Elements Bar and Restaurant. Ideally placed for conference and events with 8 rooms (200 persons) and leisure suite with indoor heated pool, sauna, gym. Easy reach of city centre night life, Metro Centre shopping and the Northumberland coast. ... more   less 
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Also Known As:
Novotel Newcastle Airport Hotel Newcastle Upon Tyne
Novotel Hotel Newcastle Airport
Novotel Newcastle Upon Tyne
Newcastle Upon Tyne Novotel

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