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“Good well positioned fair priced hotel”

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Holiday Inn Express Newcastle Metro Centre
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good well positioned fair priced hotel”
Reviewed December 8, 2013

Stayed here on business trip. Found the location superb right on doorstep of restaurants and bars, plenty of shopping in area.
Good standard of rooms very clean and well equipped for the great value price.
Breakfast is very basic but adequate and enough for the price paid.
I will stay here again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, December 17, 2013
Thanks for your great comments on your recent stay with us. We look forward to seeing you again very soon.

Kind regards
Michelle Tindall - Interim General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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709 reviews from our community

Traveler rating
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    111
    34
    29
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154
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
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English first
bangkok
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 8, 2013

Hotel location was very good, close to Metro Centre Newcastle. The hotel was great value and convenient for business trip. Breakfast buffet was okay. Room was small, fairly basic amenity.
My room on ground floor , I had noise all night time and early morning for car.

Room Tip: Don't select room on ground floor
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chokdeebangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, December 17, 2013
Thank you for reviewing your recent stay with us. I'm pleased to hear that you found the hotel to be great value and a good location for your trip.
With regards to noise from cars - the hotel is located 1 mile from the A1 motorway and access for the Metrocentre is behind the hotel. This does not usually cause disturbance to most guests - however we would have been happy to offer an alternative room at the other side of the property had we been aware of your discomfort.

Thanks again for your comments. We hope to welcome you back again in the future.

Kind regards
Michelle Tindall - Interim General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 5, 2013 via mobile

We choose this hotel as it was a good price and good location. It was also our anniversary so had just booked it for couple days away and catch up with friends. Free parking and good breakfast. What more can you ask for?? Well my husband had arrange with Amanda I believe for our bedroom to be done up for the 2nd night on our anniversary as a surprise for me. And it was perfect. There was rose petals everywhere in the room. and a big bunch of flowers along with box of chocolates. They did a fab job of it. Was very impressed. Thanks holiday inn for a memorable day!

Stayed December 2013, traveled as a couple
Helpful?
Thank Fruity007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, December 17, 2013
Thank you for your lovely comments concerning your recent stay with us at Holiday Inn Express Newcastle Metrocentre - and Happy Anniversary from all the Team.
Our staff try to go the extra mile and this is a perfect example of how much we care about our customers.

Thanks again. We look forward to welcoming you back in the future.

Kind regards
Michelle Tindall - Interim General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford ENGLAND
Level Contributor
44 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 2, 2013

a poor springy bed, no fan in bathroom, small heater in corner, wifi is ridiculously slow, which made surfing the web impossible. the place is worn and tired, net curtains dirty white, i stay at holiday inn's regularly,im a priority club member but this is the worst. the best part in the free parking!
I was in room 300 situated opposite the lift and stair door, i had noise all evening and then again at 6:00 am. when i complained at checkout the girl didnt care. she didnt even ask how my stay was, i mentioned it and she didnt know how to deal with a complaint other than saying 'sorry' and wishing me a good day!
I appreciate its not a hilton but its a glorified travelodge charging regular holiday inn prices. wont be staying here again.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thame_hoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, December 17, 2013
Thank you for posting a review of your stay with us. I am sorry to hear that the hotel did not meet with your expectations. Housekeeping is a top priority, and the rooms are audited daily by both the Head Housekeeper and the Hotel Management Team. The staff are always keen to resolve any guest queries during the stay, and would have been happy to offer an alternative room - had we been made aware of your discomfort. I'm sorry that you felt that our standard of customer care was not satisfactory on this occasion.

Kind regards
Michelle Tindall - Interim General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 1, 2013

had a 1 night stay at the holiday inn express last night after a day of shopping, eating and drinking at the metro. The room was spotless and warm with all you'd expect from a short stay hotel. Had breakfast the next morning which is free and found it more than enough.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hushy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, December 17, 2013
Thanks for your great comments on your recent stay with us. We hope to see you again soon.

Kind regards
Michelle Tindall - Interim General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kilmarnock, United Kingdom
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 29, 2013

My Husband & I stayed here earlier this week. The Reception staff were extremely pleasant & helpful. The room was a good size & spotlessly clean. I was a bit concerned about noise as we were on the Motorway side of the hotel however we didn't hear a thing inside or out & I am a very light sleeper. The breakfast is adequate & good for the price we paid. We have stayed in several Holiday Inns & Expresses also several other types of similar accommodation & this one was amongst the best. We will definitely stay there again when in that area.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HILARY K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, December 17, 2013
Thank you for posting your review of your recent stay with us. I'm happy to hear that you had an enjoyable time here in Newcastle. We look forward to welcoming you back soon.

Kind regards
Michelle Tindall - Interim General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 26, 2013

Was a bit concerned about our stay here after reading reviews, but have to say rooms clean, reception staff very helpful, nice breakfast and great location for our shopping trip at metro centre. Really good value for money. Would book this hotel again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaneL016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this review, November 28, 2013
Dear JaneL016

Thank you for posting a review of your recent stay with us. I am delighted to hear that everything was to your liking. The hotel staff work hard to look after all of our guests, and Its great to hear such positive feedback. We look forward to welcoming you back to Newcastle in the future.
Kind regards Michelle Tindall - Interim General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Newcastle Metro Centre

Property: Holiday Inn Express Newcastle Metro Centre
Address: Clasper Way | Swalwell, Newcastle upon Tyne NE16 3BE, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 82 Hotels in Newcastle upon Tyne
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Newcastle Metro Centre 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Holiday Inn Express Newcastle Metrocentre is a modern designed hotel ideally located just off the A1. Guest rooms accommodate two adults with up to two children and include Express Start Breakfast, free wifi and free parking. Guest rooms are en-suite with power shower, 32-inch flatscreen TV, free wifi, hair dryer and telephone. The Holiday Inn Express Newcastle Metrocentre is situated in Newcastle Upon Tyne and is only a short distance from Gateshead, Sunderland and Durham. The hotel is an excellent choice for an overnight stay when visiting the area or as a stop off when on your travels. For the corporate traveller the Holiday Inn Express Newcastle Metrocentre is situated only a short distance from Newcastle Business Park, Newburn Riverside Park, The Watermark and Team Valley Trading Estate. Major companies situated near to the hotel are BAE Systems and ITV Television. For the leisure traveller the hotel is situated a short walk from the Metrocentre, the largest shopping mall in Europe. Newcastle City Centre is only 3.5 Miles away and the infamous Newcastle nightlife is a must for any party goer. The city's many attractions also include Newcastle United Football Club, Metro Radio Arena and of course the famous Tyne Bridge and the Gateshead Millennium Bridge. ... more   less 
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Also Known As:
Holiday Inn Express Newcastle Metro Centre Hotel Newcastle Upon Tyne
Holiday Inn Newcastle Upon Tyne

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