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Holiday Inn Express Newcastle Metro Centre
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Reviewed December 6, 2012

We stayed 1 night, as part of our weekend shopping trip, looking at some reviews a bit reluctant to say the least, after been able to book in early and the helpful receptionist, we got to our room and we were suprised...the room was clean, spacious and for our needs was quite adequate. Breakfast was good, the down side for us were having to pay extra for Wi-Fi we were offered 30 mins free down in the dungeon... Then payable per hour or 24 hourly, after where we stayed the night before 5* for cheaper and got free Internet access it seemed a bit steep the charges holiday inn were wanting. Also yes the metro centre is walking distance, but not for the less able and and not the ideal place if your wanting to keep going back to hotel with shopping bags, certainly not after dark.... Good selection of eating places around, we had a bar meal at the Stiff Inn highly recommended.

  • Stayed: December 2012, traveled with friends
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1  Thank jaqu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded January 8, 2013

Many thanks for your review. Please note we are in the process of reviewing our internet charges. Currently these are based on the industry standard in our area. As you mentioned we do provide 30 minutes vouchers completely free of charge to all of our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2012

Stayed at this express a few times but it seems to be going downhill and needs work done on it.

Typical layout of small bar / breakfast area with standard express rooms, shower cube, seperate loo etc.

The beds in this hotel tho seriously need changed as last twice ive stayed here the beds have been awful, very soft, lumpy and basically worn out. This made for two very uncomfortable nights stay and I wont be back unless desperate, even tho it was very cheap at £45 a night.

For anyone who does stay the hotel has great links to the A1 and plenty of restaurants nearby, TGI Fridays, Frankie & Bennys, KFC right next to it plus metro centre 5 mins walk away, so its great from that point of view

  • Stayed: November 2012, traveled on business
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1  Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded January 8, 2013

Thank you for taking the time to post a review of your recent stay. I was most concerned to hear that you had an uncomfortable nights stay due to the bed. This type of issue regarding the beds is genuinely not a complaint we receive often, however of course we take all guests opinions onboard and are conducting an audit of all our mattresses to ensure they are up to standard. Thank you once again for your comments.

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Reviewed November 24, 2012

A friendly, professional welcome (early at 1pm) and a very nice, comfortable, clean room and bathroom/shower room - almost full Holiday Inn standard at a much lower cost!
Breakfast was exactly as described on the website and whilst not "full English" was tasty and perfectly adequate
There is ample free parking and dogs are welcomed, surprisingly and rarely, at no extra cost - other Hotels please copy!
Whilst the Hotel is within walking distance of the Metro Centre the route is not "walker friendly" and I would not advise walking, especially in the dark
A very good 3 night stay and we would recommend

Room Tip: We faced the Railway and did not hear any noise if the window was closed
  • Stayed: November 2012, traveled as a couple
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Thank motorhomemacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded January 8, 2013

Thank you for writing a review of your recent stay. Your comments are much appreciated and we hope to welcome you back in the near future. Many thanks.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2012

I'm a fairly regular HIE user, this being my fourth different one this year, and as ever I found
that the experience is acceptable and excellent value. My wife, daughter and I arrived earlier than planned due to unexpectedly light traffic, and were welcomed and our bags stored in the hotel, rather than them being in the car whilst it was parked at the Metro Centre. I did not return to the hotel until nearer 11pm, having been at the football then a concert at The Sage Gateshead (what a fantastic venue!) and that gave rise to my only mild criticism in that I walked straight through reception and to the guest areas without challenge or question.
The room itself was as expected, clean, warm and functional although the TV reception was rather poor when catching a bit of Match of the Day.
Breakfast area and staff on duty pleasant, with a good selection of food and the HIE standard idiosyncratic toaster - OK if you like your bread white or chargrilled.
Overall, a decent base for the purpose of the trip; a cheap and frequent dedicated bus service runs from the Metrocentre to St James' Park for the football, and a taxi back from The Sage was a surprisingly cheap £8, the ladies shopped and ate out well.

  • Stayed: November 2012, traveled with family
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Thank faircityrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded November 28, 2012

Many thanks for taking the time to post a review of the hotel. We were very pleased to hear that you enjoyed your stay. Thank you for your comments regarding the reception on the television we will rectify this. We also take on board your comments regarding our toasters and endeavour to fix this issue also. Once again many thanks for your constructive comments they are genuinely most appreciated.

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Reviewed November 22, 2012

Stayed overnight on a trip down to the Metro Centre for some shopping.

Not too far from the centre, was advised we could walk (adjacent to the railway line and not along the main road) or catch a service bus just on the main road by the hotel entrance. As we planned to have a few bags though we just took the car.

Check-in was perfect, did notice a couple of (quiet) larger groups, looked like one hen and one stag. Passed comment to the reception staff who advised that they keep an eye on the groups and that there were two "wings" to the hotel and we were in opposite sides of hotel.

Room was as expected, clean (as was rest of hotel) with plenty of space. Bathroom was fine. we must have (slightly) faced the railway but can say we didn't hear any outside (or internal) noise at all. A good nights sleep, although beds slightly too soft for my liking (personal preference though) and nothing wrong with the bed/mattress.

As said in other reviews, there is TGI Fridays and Frankie & Bennies practically next door, however even closer was The Skiff Inn. On the recommendation of the Receptionist we eat there. we were not disappointed.

I did access the internet via the 30 minutes free option, that worked well and was a good speed.

Breakfast the next morning was a bit busy, there had been a wrestling event the previous night so a few families with kids etc. Plenty of items available thugh and kept getting replenished. Hot items were tasty also.

Check-out was pleasant and painless also.

Overall, we will stay here again, especially if we can get a good deal price-wise.

  • Stayed: November 2012, traveled as a couple
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Thank AlbertNags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXNEWCASTLEMETRO, General Manager at Holiday Inn Express Newcastle Metro Centre, responded to this reviewResponded November 28, 2012

Thank you for your review. We appreciate your kind words and look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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