We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Looks beautiful but Smells awful” 2 of 5 bubbles
Review of Hotel du Vin & Bistro Newcastle

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hotel du Vin & Bistro Newcastle
Certificate of Excellence
London
1 review
“Looks beautiful but Smells awful”
2 of 5 bubbles Reviewed December 13, 2012

We booked a mezzanine suite, which was beautiful. Although, in the evening when going to shower there was a horrible smell. We called room services and the hotel representative came to our room and agreed there was an awful smell coming from the shower. He admitted that it usually came from that side of the hotel, and that he will make a report and show to management the following morning. We were not given the choice to change rooms.

The following morning when settling the bill, the management showed terrible customer service while why asked about our room situation. Usually, when you book an expensive room but the facilities are not satisfactory hotels offer financial relief to customers - as it is not our fault you hotel room stinks! After much arguing about customer service principle with the arrogant staff they offered £20. What do you think that sounds like for not being able to take a nice shower, in a premium room booked and paid to have luxurious baths and showers in?

We are have stayed at leading hotels around the world, luxury B&B's, and everything in between. And we just do not find the value or luxury within this hotel.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank MerPeLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

885 reviews from our community

Traveler rating
    541
    230
    75
    27
    12
See reviews for
80
550
16
92
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
1 review
5 of 5 bubbles Reviewed November 26, 2012

Myself and my wife stayed at the du vin for 1 on the 24th November. We came to Newcastle as our first full night away together following the birth of our first born.
During the day we were shopping in the nearby Metro centre which is an amazing shopping experience. After our shopping trip we checked in and from the second we checked in the staff were all very helpful and friendly.
We relaxed for a few hours in the room which can only be described as luxury. We then headed into Newcastle town centre which is only 5mins away in a taxi for a meal and drinks.
Overall our stay in the Hotek Du Vin was amazing and we will definitely be back.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MatthewMcCallum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Armadale scotland
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 23, 2012

Gr8 hotel lovely boutique rooms with stand alone roll top bath and Monsoon shower, 1st class welcome from reception staff member. Only downsides we did not like the conjoining door between the room and next door. You could hear people talking and moving around, luckily our neighbours went out to explore, same as us! Car park overnight (thought this was a bit steep) is £10 per night for on street parking when you can park overnight for £4.00 in an enclosed multistory car park nearby, only found this out on the walk back to the hotel. Nice bar, super comfy seatinge in lounge area. We would return.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank poppinjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicestershire
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed November 23, 2012

We recently visited this hotel and were disappointed. The corridor our room opened onto had the most dreadful sewage smell - possibly from the nearby canal. In addition there was a fee of £10 per night to park in the hotel car park. This seemed excessive as the hotel is not even centrally located. We have visited a number of this chain of hotels and initially were very impressed. Now the attitude seems to be to make as much money as possible.

Stayed October 2012, traveled on business
Helpful?
Thank Liz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed November 19, 2012 via mobile

Stayed for one night on a special Sunday deal. Superior room was spacious and comfy with nice furnishings. Monsoon shower was nice and powerful. Cocktails were excellent but the food in the bistro was a little disappointing. Meals average for the high price tag. Overall nice for a special treat.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EmmaJ24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
venerableGeordie
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 19, 2012

I had a single night here recently and was hugely impressed by the rooms. Wonderful comfy beds with tasteful furnishings. The room we had was also very spacious with air conditioning.
The bar area is very nice with a great selection of wines and beers to choose from.

My only gripe was the price.....not of the rooms but the breakfasts. £14.95 is a fair amount of money to pay for an english breakfast, especially when they are not exactly on the large size and their standard breakfast is around £12.95 which is a lot for orange juice, tea with a selection of muesli cereals and pastries.

Despite the minor gripe over pricing (heck, if you don't want it then dont order it) I would certainly recommend the rooms and the staff where all very friendly.

Room Tip: Mention if it's a birthday or special occasion as I think they will offer an upgrade
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank venerableGeordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
1 review
5 of 5 bubbles Reviewed November 19, 2012

Beautiful hotel, good service, friendly, great location. First visit to Newcastle and it couldn't have gone better thanks largely to the choice of hotel which is positioned far enough from the city centre to provide a quiet night's sleep but close enough to explore the Quayside and shopping. Was sad to leave and cannot wait to return

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank helen t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Newcastle upon Tyne hotels
0.4 mi away
Malmaison Newcastle
Malmaison Newcastle
#16 of 84 in Newcastle upon Tyne
4.0 of 5 bubbles 1,976 reviews
1.1 mi away
Hotel Indigo Newcastle
Hotel Indigo Newcastle
#8 of 84 in Newcastle upon Tyne
4.5 of 5 bubbles 1,968 reviews
0.9 mi away
Roomzzz Newcastle City
Roomzzz Newcastle City
#3 of 84 in Newcastle upon Tyne
5.0 of 5 bubbles 402 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Crowne Plaza Newcastle - Stephenson Quarter
Crowne Plaza Newcastle - Stephen...
#9 of 84 in Newcastle upon Tyne
4.5 of 5 bubbles 662 reviews
1.9 mi away
Jesmond Dene House
Jesmond Dene House
#4 of 84 in Newcastle upon Tyne
4.5 of 5 bubbles 1,000 reviews
0.3 mi away
Staybridge Suites Newcastle
Staybridge Suites Newcastle
#1 of 84 in Newcastle upon Tyne
4.5 of 5 bubbles 1,271 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel du Vin & Bistro Newcastle? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel du Vin & Bistro Newcastle

Property: Hotel du Vin & Bistro Newcastle
Address: Allan House City Road, Newcastle upon Tyne NE1 2BE, England
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Newcastle upon Tyne
#5 Romantic Hotel in Newcastle upon Tyne
#5 Business Hotel in Newcastle upon Tyne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel du Vin & Bistro Newcastle 4*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Travelocity and Priceline so you can book your Hotel du Vin & Bistro Newcastle reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Du Vin And Bistro Newcastle
Du Vin Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing