I booked this hotel in February and requested a room on a low floor and a large bed. When we checked in on Saturday afternoon we were told the room was on the top floor and there was no lift! The reason I had requested a low floor is that my husband has two artificial hip joint replacements which are about to be replaced due to pain. The receptionist said she had ignored the request for a low floor in favour of giving us a large bed even though I requested the low floor first. The bed was a normal double anyway so in my opinion she had ignored both requests. To make up for the error we were given a complimentary breakfast which consisted of 2 soft croissants and 2 boxes of sugar coated cornflakes which we didn't eat as both looked so unhealthy! Needless to say we will not be returning to this aparthotel. Very disappointing!
- Official Description (provided by the hotel):
- New to 2008, Kensington House Aparthotel is ideally located next to Jesmond Metro Station with easy access to Newcastle Centre and the airport. Set in the exclusive cosmopolitan Jesmond area, Kensington House Apartments offer stylish contemporary accommodation in a great setting. With a wide range of bars and restaurants on the doorstep and the city centre just minutes away, these two bedroom apartments are an ideal base for business and leisure travellers alike. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Agoda, Priceline, Hotwire and TripOnline SA so you can book your Kensington House Aparthotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kensington House Aparthotel Hotel Newcastle Upon Tyne
- Kensington Hotel Aparthotel