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“Just So-So”

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Kensington House Aparthotel
Certificate of Excellence
Reviewed September 26, 2012

The Aparthotel looks great from the outside and has a very nice foyer but the apartment we had was not so great. On the plus side it was clean and we could get into the apartment early on the day of our arrival. The staff also pre-ordered a taxi on the day we left. The apartment, however, was below ground and had one window to the outside world. We were there in summer and it was hot. The apartment my wife and I had, had two bedrooms but the second bedroom was locked - I guess this was fair enough, we didn't need it, it just seemed an unnecessary and unusual thing to do. The bedroom we had did have doors that opened onto a small patio, though we weren't given a key to the door. When I asked reception for a key they did give me one but it didn't work and the whole request seemed such a hassle for them I couldn't be bothered asking again.

We stayed 3 nights and the towels weren't changed. There was no where to dry the towels, as the towel drying rack did not work. When we asked for clean towels they were given, but not before the staff member delivering the towels asked to make sure the towel drying rack was indeed broken, which it was. The shower had gaffer tape on the bottom of the screen and the drains smelt (on our first day plumbers arrived to do some work, but there was a lingering smell). Some breakfast provisions were left for us but this included opened packets of croissants in the freezer. Staying here was part of a 10 week tour and this was one of the few places we stayed that didn't meet expectations. There are quite a few steps up into the hotel and for us quite a few steps down to the room, this could be a problem if you have any inability to carry bags. WiFi was available in the room but for an extra charge.

The area the hotel is located in, is a very pleasant area. There is a Waitrose supermarket, chemist and banks, a few blocks away but within walking distance and quite a lot of restaurants and bars within easy walking distance. We would recommend the Cherry Tree Restaurant also in Osbourne Rd.

  • Stayed: August 2012, traveled as a couple
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2  Thank westernsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded October 19, 2012

Thank you for taking the time to write a review for us. I am sorry your stay did not meet up to your expectations. Unfortunately there was a problem with the shower, which was in the process of being fixed as you mentioned, these problems are unforseeable and we try our best to minimise disruption to our guests. All of our staff are extremely helpful and always endeavour to make our guests feel as welcomed and looked after as possible, I am sorry you feel this was not the case. We hope that if you visit this area again you will stay with us and can prove this was an exception not the rule.

Kind regards

GIllian Hall
Genral Manager

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473 - 479 of 541 reviews

Reviewed September 24, 2012

Excellent location with parking. Gorgeous beds and bedlinen. Beautifully decorated -very modern and well equipped kitchen. There are croissants and danish pastries in the freezer for breakfast, cereal, milk in fridge - nice touch. Only niggles - £5.00 for 24 hours WiFi and if on top floor there is no lift, thus 4 flights of stairs to climb! Friendly, helpful staff.

  • Stayed: September 2012, traveled with family
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Thank Pollyallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded September 27, 2012

Thank you for taking the time to write a lovely review for us, we are glad you enjoyed your stay, all feedback helps us to improve all of our guests stay at Kensington House. We hope to see you again in the future.

Kind regards

Gillian Hall
General Manager

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Reviewed September 17, 2012

This is the third year I have stayed at Kensington House and the place never fails to disappoint. The standard of accommodation is excellent and the staff always friendly and nothing is too much trouble. The apartments are spacious and modern with fully equipped kitchens. There are also basics supplied - we arrived to find a 4 pint of milk, Orange Juice and Water in the Fridge. There were also croissants in the freezer with condiments provided and some packs of cereal. The location is ideal for the metro station at Jesmond (just a two minute walk around the corner) although to walk into the City Centre is only 10 minutes. Parking is convenient at the front/rear of the aparthotel. We stayed the weekend of the Great North Run and despite the hotel being completely full, the service and standard remained as high as ever.
Sufficed to say we have already booked in for next year!!

  • Stayed: September 2012, traveled with family
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Thank Julie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded September 27, 2012

Thank you for your review, we are glad you enjoyed your third stay with us and look forward to seeing you again next year. We are constantly reviewing ways of improving our guests stay hence the crosissants, juice, milk and cereal, which most of our guests seem to appreciate.

Kind regards

Gillian Hall

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Reviewed September 11, 2012

I think the title says it all. It is a great establishment. For the same price as a decent hotel you get about 4 times the space!
Very convenient for the metro and there is a waitrose and tesco metro just down the road. Also down the road are all the bars, but it is far enough away for you not to be sleeping through an episode of booze Britain !!
Staff are very friendly and helpful + the apartment was absolutely spotless.

Stayed: September 2012, traveled as a couple
Thank Tiggers-bounce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded September 13, 2012

Thank you for your lovely review, we are glad you enjoyed your stay with us and very much look forward to welcoming you back again in the future.

Gillian Hall
General Manager

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Reviewed August 22, 2012

My husband and I stayed for a week, using Jesmond as the base for visits to relatives and exploration of Northumberland. Kensington House is well located, in walking distance from the city, the fantastic Metro underground railway, and nearby shops but far enough from the dreaded Osborne Rd bar/restaurant strip. The apartment was well clean and furnished, but lacking a dining table. The rooms were serviced daily. The reception and housekeeping staff were unfailingly friendly, courteous, efficient and helpful. We will be going back.

Stayed: August 2012, traveled as a couple
Thank Jennifer089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded September 13, 2012

Thank you for taking the time to wrtie us a lovely review. Some of our apartments do have dining tables, when you visit us next please request an apartment with a dining table, alternatively we will put one in your apartment for your arrival.

Gillian Hall
General Manager

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Reviewed August 3, 2012

This is the best place we have ever stayed! It looks lovely from the outside and has loads of car parking, which is always a bonus! When we arrived we had to wait around 30 mins for the room so we just went for a walk to the shop, and they called us as soon as the room was ready. As a result we got a late checkout (2pm instead of 11am) completely free, it is normally £35! Excellent service! The rooms are spotless and the amenities are second to none, full kitchen including dishwasher and oven etc. Bedding is amazing, unbelievably comfortable. Sky TV in the living room and freeview tv in the master bedroom is a great idea. Two bathrooms (including the en suite) are really handy especially when there are 4 people trying to get ready! Both bedrooms were really large and we were very impressed. The whole apartment is spacious and did not feel cramped in any way. All in all we will definitely be returning, as we extremely enjoyed our stay and the taxi to the city centre is only about £4, even on a saturday night! This means it is far enough away so you get a good undisturbed sleep but are still close to all the attractions. Staff were lovely and we are really hoping for another stay in the next few months!

  • Stayed: July 2012, traveled with friends
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Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded September 13, 2012

Thank you for taking the time to write such a brilliant review, lovely reviews like yours always make the hard work worth it. Look forward to seeing you again.

Gillian Hall
General Manager

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Reviewed July 27, 2012

This is an hotel with a full kitchen and if you're looking for this, this is pretty good deal.  Really big rooms and well stocked with what you need to cook with.
Updated rooms that  might need be a little better management to ck rooms for cleanliness. 
Stayed here 2 times in 2 weeks and the first time the room was not as clean as it could be, the second time was the same, and when we complained they gave us another room and were VERY sorry, adjusted our bill and gave us goodies.  
Pretty nice hotel! And great front desk!!

  • Stayed: July 2012
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Thank LadyReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GillHall, General Manager at Kensington House Aparthotel, responded to this reviewResponded August 14, 2012

Thank you for taking the time to review Kensington House, we are sorry that housekeeping had let us down on your arrival, and the apartment was not upto the standards they should have been, I am glad we were able to rectify this for you and it didn't upset your stay. Hopefully we may see you again in the fututre.

Kind regards

Gillian Hall.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kensington House Aparthotel

Address: 5 Osbourne Road | Jesmond, Newcastle upon Tyne NE2 2AA, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Amenities:
Free Parking Kitchenette Wheelchair access
Hotel Style:
#3 Luxury Hotel in Newcastle upon Tyne
#6 Business Hotel in Newcastle upon Tyne
#10 Romantic Hotel in Newcastle upon Tyne
#10 Family Hotel in Newcastle upon Tyne
Price Range: $106 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kensington House Aparthotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
New to 2008, Kensington House Aparthotel is ideally located next to Jesmond Metro Station with easy access to Newcastle Centre and the airport. Set in the exclusive cosmopolitan Jesmond area, Kensington House Apartments offer stylish contemporary accommodation in a great setting. With a wide range of bars and restaurants on the doorstep and the city centre just minutes away, these two bedroom apartments are an ideal base for business and leisure travellers alike. ... more   less 
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Also Known As:
Kensington House Aparthotel Hotel Newcastle Upon Tyne
Kensington Hotel Aparthotel

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