stayed for a couple of nights in August. Food and service o.k but we were put in a room so far away from reception it was untrue and also there were no lifts (not to where our room was anyway) there was a huge power cut in middle of night. We were only aware of it due to son having woken up as a big spider had run out from beside his bed! Just as we were going back off to sleep the bathroom light which we leave on went out and there was a big bang. It was pretty scary to be honest and the phone didn't work to call reception so we had this awful walk up to reception with only fire exit lights on. The reception was also pitch black and they explained the bang we had heard was all the fire doors shutting. We sat for an hour or so in reception (they did offer to get us water) My son was too scared to go back to the room - they did when light came on let us stay in another room closer and in morning we walked back to our other room to get out belongings. the room they put us in at night really smelt of dampbut was too tired to care. I did say at check out that I had hardly had any sleep but they didn't offer any reduction which I think they should. Other people were woken up and came to the reception as they were alarmed as well and when we were waiting at the reception a drunk couple arrived in a taxi but the staff said they couldn't come in due to the power cut. The man started swearing and it was pretty awful. I know these things were not exactly the Hotels fault but I don't think they handled it very well and this would put us off staying again.
- Official Description (provided by the hotel):
- Welcome to The Holiday Inn Guildford, a modern full-service hotel, close to Guildford Town Centre and only 29 miles from London with easy access via the M25/ A3 and by train. The hotel is located near the Guildford Business Parks & FIVE Exhibition Centre . The hotel offers 168 air conditioned bedrooms including accessible (4) & family rooms. The hotel has high speed internet access available throughout and WIFI in the public areas. Stay at the Holiday Inn Guildford hotel & enjoy breakfast, lunch & dinner in the Restaurant or have a 'light bite' in our Bar/Lounge. Kids eat, Stay free!* Holiday Inn Guildford is a Legoland hotel , and also close to other local attractions such as Chessington World of Adventures, Thorpe Park & Wisley Gardens. The Academy Conference Centre at the hotel is a leading Meetings venue in Guildford offering superb meeting rooms accommodating up to 180 delegates with extensive on-site car parking available. The hotel is also a premier Wedding venue in Guildford, Surrey. 'Spirit' at Holiday Inn Guildford is an excellent fully equipped health club with an indoor swimming pool, fitness studio and gym with a wide range of Beauty treatments available. *Terms & Conditions apply ... more less
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- Also Known As:
- Holiday Inn Guildford Hotel Guildford
- Guildford Holiday Inn