I booked in on a Sunday. £130 room only. I expected a very nice hotel for this money. The opposite is the case I am afraid to say. There was no one at reception when I arrived so I patiently waited for 5 minutes for someone to come. I was not made to feel very welcome but was I was 'processed' quickly. The room was shabby and dusty. The toilet was broken. I paid £8 for internet access but my room had such a poor signal I had to keep going out of my room and sitting on the stairs to get a signal. Dinner was awful and over priced. I chose mussels to start but they were so small I could hardly find them. It came with a bread roll that had been microwaved, resembled a rubber ball and was unedible.The roast pork dinner was all reheated and horrible. My complaints were met with a shrug with no offer of compensation of any sort.
- Official Description (provided by the hotel):
- Where history and hospitality combine.This 17th Century former Coaching Inn is at the top of the High Street in the heart of the vibrant racing town of Newmarket.The Hotel has a rich and vibrant history and has continued to offer the highest levels of service and hospitality throughout the years. The motto on the coat of arms, 'pour y parvenir' meaning 'to attain or succeed', underpins everything at the Rutland Arms.The Hotel is built around a cobbled courtyard that dates back to the 17th century reign of Charles II and now has 46 individually decorated bedrooms.The distinctive and attractive building retains many of the original period features adding to the charm and character of the Rutland Arms.For early risers, a morning stroll to the gallops is something not to be missed. Watching the horses out on exercise certainly builds up an appetite for a hearty breakfast.The Nell Gwynn bar is an ideal meeting place for morning coffee, drinks, lunch or a traditional afternoon tea. After a day at the races, celebrate in style with a drink in the wine bar and dinner in the award-winning Carriages Restaurant. ... more less
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