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“Great Service”

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Bedford Lodge Hotel
Ranked #1 of 8 Hotels in Newmarket
Certificate of Excellence
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great Service”
4 of 5 bubbles Reviewed October 9, 2013

We stayed here 3 nights for a wedding. In reception we were welcomed and they were very helpful when we had enquiries. The housekeeping was great, our room very comfortable and nicely furnished. Our only issue is we were given a disabled room, which we did not ask for or need.

Room Tip: Ask to have a room looking on to the beautiful garden at the back.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Erica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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853 reviews from our community

Traveler rating
    553
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    64
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Lausanne, Switzerland
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed October 7, 2013

Close from Cambridge in the nice little town of Newmarket.

The staff of the reception was globaly very arrogant and more than that, unefficient: we asked for a reservation in a restaurant in Bury, The Angel (very good by the way!) and nobody called... A friend of mine sent an e-mail to the hotel to tranmit his wishes for my birthday: nobody told me about it....We precised that we were coming for a special event and it is the 1st time that we didn't have a kind of "nice treatment" what we had in other English hôtels. The headwaiter in the restaurant was rude by not saying good bye when we left the restaurant (and he saw us) and by ignoring once my husband the next morning. Don't expect a personalised treatment, this hotel is done for business men. They say good morning when you arrive and good bye when you go. We travel a lot and in the other English hotels (to stay in England) we always had a nice contact with the staff: "Five arrows" in Wadesddon and especially at the Leaside hotel of Luton. Harold of the Victorian B&B in Turnbridge was very nice too!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jacqueline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ely cambs
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 5, 2013

The Bedford Lodge offers a great experience from the moment you walk into reception.The staff are polite,friendly and very helpful.
We stayed just one night after a wedding in the area and wished we could have stayed longer.We had lunch before hand and it was so good we thought about dinner but decided we ought to eat the food at the wedding.
Will go again given the opportunity
A very good resting place.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank MBHElyCambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
114 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed October 5, 2013

Our visit here was on a lovely hot August weekend and on arriving first impressions were great! You are greeted by a lovely patio area with tables for outside drinks and a small but very modern reception area. The girls on reception were very efficient and friendly.
We had paid a little extra to have a slightly larger room, but were disappointed to find you could barely swing a cat in the room so I'm not sure if they had forgotten to put us in a larger room or if the rooms are generally tiny... The decor was lovely and the bed extremely comfortable. The bathroom was well stocked with Molten Brown toiletries.
We tried out the health club after reading about the money spent and seeing some lovely photos.... THIS was I think the most disappointing part, the spa/health area shown on the website is a new addition to the hotel BUT it's in a separate building and not the area that hotel guests are free to use! Unless booking in for a treatment. The pool area was clean and empty enough but very tired and dated, the hair dryers were not terribly helpful and the showers very temperamental with hit and miss toiletries.
After a walk into Newmarket for the evening we came back to the hotel just before midnight and thought we would have a last quick drink but sadly the hotel was deserted and the bar all locked up, not a soul in sight. Very surprising.
Breakfast the following morning was lovely and again the staff friendly and helpful, an impressive choice of options.
Overall nothing terrible about our visit but it also didn't stand out as a place to hurry back too.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank firefly2920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 29, 2013

We have just returned from the Bedford lodge hotel and stayed in the junior suite. It was a lovely stylish large room with everything we could need. The bed was super comfortable. We ate at Squires restaurant and we had the best food we have had for a few years. Exquisite flavours, brilliantly put together, every mouthful was amazing. The staff were all very polite and very helpful. There is nothing to fault, we loved it and will definitely book in again soon.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed September 28, 2013

We went to the Bedford Lodge for an evening event but decided to get there early and go for lunch... This was the beginning of a lovely experience! The food was nice and the service was nice. Our room was small but nice with lovely Molton Brown toiletries. The next morning we used the gym which is a very good size and was not crowded. All i can say was that we had a lovely time!!!! I would definitely recommend this as a romantic break!!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MileeScalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed September 21, 2013

Dropped in for an evenings stay whilst with the family, and had a great night. Decided on an executive suite as we had our little one, and basically they set a seperate bedroom up in the lounge which was fantastic.

Food was great and served very quick, and a good selection for Breakfast in the morning, the staff easily went out of there way to cater for anything you wanted.

Would definitely stay there again.

Room Tip: The executive suites are fabulous, and the view from the window over looks Godolphin stables, so you...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trigger2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bedford Lodge Hotel

Property: Bedford Lodge Hotel
Address: 11 Bury Road, Newmarket CB8 7BX, England
Location: United Kingdom > England > East Anglia > Suffolk > Newmarket
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Newmarket
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bedford Lodge Hotel 4*
Number of rooms: 52
Official Description (provided by the hotel):
Bedford Lodge Hotel is Newmarket's only four-star hotel. Set beside the rolling paddocks and only a short distance from Newmarket Racecourse, Bedford Lodge Hotel is perfect for a leisure or racing break. Guests can use the excellent two AA rosette Orangery Restaurant and the Edge Health & Fitness Club on site. ... more   less 
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Also Known As:
Bedford Hotel Newmarket
Classic Hotel Bedford
Classic Hotel Newmarket
Newmarket Classic Hotel

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