Looked forward to 3 nights R&R and from the outside thought it was ideal. Disappointed with the standard room the long corridor felt like a travel lodge not a country house. Breakfast was good. We ate in the restaurant 2 nights and food was expensive and over fussy, ate in the bar the third night and had the worst chicken Caesar served in a very hot bowl so lettuce had wilted. Staff were not very engaging, perhaps that's because of the service charge added to everything they don't seem to think they have to work for it. I didn't see the duty manager speak to any guests in the time we were there and the only smile and interaction from reception was when we paid the bill. The lady who came to do turn down was very helpful. It's a shame really because it doesn't cost anything to make people feel welcome but we won't be back.
- Official Description (provided by the hotel):
- Bedford Lodge Hotel is Newmarket's only four-star hotel. Set beside the rolling paddocks and only a short distance from Newmarket Racecourse, Bedford Lodge Hotel is perfect for a leisure or racing break. Guests can use the excellent two AA rosette Orangery Restaurant and the Edge Health & Fitness Club on site. ... more less
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- Also Known As:
- Bedford Hotel Newmarket
- Classic Hotel Bedford
- Classic Hotel Newmarket
- Newmarket Classic Hotel