Oh dear. The hotel isn't much to look at from the outside and sadly doesn't improve upon entering. The reception and communal areas are decorated in an interesting style - a makeover is much needed. However (and here comes the only positive bit of this review) room 32 was very spacious, did have an exterior window (unlike the smaller rooms - beware!) and was clean. The television was very elderly, the shower requires that you move around to get wet and the single glazing allows you to enjoy the sounds of the car park all night. Breakfast is of poor quality - undercooked hash browns, dishes not cleared and food spattered on the walls. (Sorry, this does seem to be very negative doesn't it?!) Oh and just to top it all we were rudely awakened at midnight by a party who had been given electronic keys to our room because the night porter belived the room to be empty. Not a pleasant surprise. They must have been completely traumatised seeing me in the PJs - and we weren't too impressed either. To add insult to injury customer services at Best Western have not responded to my e-mail after 48 hours. Pretty poor Best Western. Must try harder.
If you must go to this hotel then be sure to eat at Prezzo just across the road and visit Ely - it's lovely!
- Official Description (provided by the hotel):
- The Best Western Heath Court Hotel is just 350 yards from Newmarket's Town Centre which offers a wide variety of independent and national retailers The Towns two race courses are a short car drive away. Hotel facilities include a restaurant, free parking, free WiFi and 24-hour reception. Our restaurant offers a wide selection of dishes, and Tipsters Bar has a patio area for guests to enjoy a drink or meal outside. The hotel stands at the bottom of the Warren Hill Gallops where horses can be seen training daily. ... more less
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- Also Known As:
- Best Western Newmarket
- Newmarket Best Western