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“Really, really poor and very disappointed” 1 of 5 bubbles
Review of The Bull

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The Bull
Ranked #2 of 3 Hotels in Long Melford
Essex, United Kingdom
Level Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Really, really poor and very disappointed”
1 of 5 bubbles Reviewed June 4, 2014 via mobile

We stayed here over the Easter weekend for 1 night. We were so disappointed.

We were staying with our 2 year old son so had requested a travel cot. The travel cot provided was just so dirty. Despite being assured it would be cleaned, it wasn't.

The biggest issue though was that we were in a room with a fire escape. This meant had our 2 year old been a little more curious he could have pushed the handle and ended up on an iron fire escape leading down to a car park. Upon seeing this problem I reported it to the receptionist but she did not move us. We looked at two other rooms - one wasn't big enough for a travel cot and one smelt of smoke! Overall I felt that the room we were in was unsafe for our child.

I complained during our stay and was offered a small discount but quite frankly I wish we had stayed somewhere where we felt safe with our child.

As an aside the place needs a good clean and some renovation. There are cobwebs everywhere and there are walls marked, carpets torn etc particularly in the communal areas.

Stayed April 2014, traveled with family
Helpful?
2 Thank MichasUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Bull, responded to this review, June 26, 2014
Thanks very much for your feedback. We do value all comments received and are sorry to hear that your room and the alternatives offered by Reception did not meet your expectations on this occasion.
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481 reviews from our community

Traveler rating
    169
    154
    89
    44
    25
See reviews for
97
239
10
28
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
norwich
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed June 2, 2014

was at the bull sat & sun for our best friends wedding and wow it was lovely, the building itself was stunning rooms huge and very comfy beds, the staff were all lovely,the bull is a great place for a wedding everything went wonderful for the girls the food was superb the beef just fell apart talk abt melt in your mouth wonderful....cant fault the place and would highly recommend the bull for weddings, we stayed a second night and were still treated as kindly breakfast plentyfull and lovely service..well worth the money and we will be back. i am myself disabled and i must add i had no problems.

Room Tip: personally id say all rooms are of excellent quality
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank minxykat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Bull, responded to this review, June 26, 2014
Many thanks for your review. We are really pleased to hear that you had a great time at your best friend wedding and do appreciate the feedback. We hope to welcome you back to Old English Inns again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 2, 2014

We had our wedding at The Bull on Sat 31/5/14. An amazing day with Gary, Sue, Sally and the team. Everything was absolutely perfect! Everybody worked so hard to give us the best possible day. We couldnt have asked for any more from any of them! Nothing was too much trouble, and we were looked after beautifully. Thank you so so much to Gary and your team! We would recommend The Bull 1000% to ANYONE looking for a wedding venue. Our room for the night was beautiful and spacious, as were the ones booked by our guests. A beautiful venue in a fabulous setting. Go check out The Bull!!! Michelle & Tina Davison.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank tazwump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Bull, responded to this review, June 26, 2014
It was great to read your review Tina and Michelle & thank you both very much for your comments. I have forwarded your fantastic feedback on to Gary, Sally, Sue and the team at the Hotel who pass on their very best wishes to you both for the future & hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 25, 2014

The venue was chosen by my Son for his wedding reception so my review is based on that , as we did not stay overnight i cannot comment on other aspects
# Welcome-- Great the host GARY made us feel very at ease, oversaw the whole reception with quiet efficency and introduced the various segments in a clear but jovial manner with out intruding
# Staff - Constantly looking out for our needs, served the food quickly with a smile and with a sensible check back to make sure all was ok for each guest
# Food,-- good value for money , well cooked and i have a healthy appetite but could not finish my main course.
# Personal-- The various bits like left over cake/ mementos /flowers were all carefully stored to one side so we could pick them up the next day- no pressure was put on us to "clear the decks"
# Overall --Each section from entry drinks to the concluding disco was all done with good polite efficency, you felt catered for but not pestered
# Improvements-- IMO maybe the evening Buffet food could have been anounced a bit more prominently to all the guests, it went untouched by many-- a shame as it was excellent quality

Summary-- Lovely Historic venue that was welcoming & relaxed , with good food and service and one i would reccomend you put on your check it out list if you are considering a location for your event.

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bernard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Bull, responded to this review, June 26, 2014
I was delighted to hear that you enjoyed your time at the Bull celebrating your Son's Wedding. Thank you very much for your great comments, I will make sure they are passed on to Gary & the team there who hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 22, 2014 via mobile

We had a lovely evening meal here recently as a post wedding celebration for 23. It was very easy to organise with the staff extremely helpful and accommodating. We had arrival drinks in the lounge before an excellent three course dinner in a private room. It was of excellent quality, well served and all dietry needs catered for in the group. Very pleased how the evening went and would definitely organise another large party here. r

Stayed April 2014, traveled with family
Helpful?
2 Thank fizz16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Bull, responded to this review, May 20, 2014
I was delighted to hear that your recent Post Wedding Celebration was such a success. Thanks for your kind comments and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 16, 2014 via mobile

The Bull is the best & oldest Hotel in Long Melford, in the heart of Suffolk. A must see town for an English historical experience. Fabulous accommodation, food and atmosphere!!! A must see when in England.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Bull, responded to this review, May 20, 2014
Many thanks for your review of the Bull. Its great to hear that you love the Bull, with its 15th Century Beams and Fireplaces as much as we do. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 15, 2014

This was my first time at the Bull, have to say the whole experience was amazing!! I travel quite frequently in my capacity as a personal chef , but have to say this was very good, the room was clean and nicely decorated, the food was always very, very good and the service excellent. Had the pleasure of meeting the GM Gary who was very helpful and went out of his way to help with my questions about where to get provisions for my VIP service, all in all would highly recommend

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MichealH1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Bull, responded to this review, May 20, 2014
Thanks very much for reviewing the Bull after your recent visit. I was delighted to hear that you enjoyed your stay in Long Melford and will pass your comments on to Gary & the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bull

Property: The Bull
Address: Hall Street, Long Melford, Babergh District CO10 9JG, England
Location: United Kingdom > England > East Anglia > Suffolk > Babergh District > Long Melford
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Long Melford
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Bull 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
The Bull Hotel Long Melford
Bull Long Melford
Bull Hotel Long Melford
The Bull Long Melford, Suffolk

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