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“Perfect relaxing weekend”

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Bannatyne Spa Hotel Bury St Edmunds
Ranked #8 of 11 Hotels in Bury St. Edmunds
York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfect relaxing weekend”
Reviewed February 21, 2013

My mother and I enjoyed a fabulously relaxing weekend at Clarice House, a present for our birthdays. Immediately on arriving we were checked in by George who was wonderfully polite and informative and showed us to our room explaining all the arrangements for the weekend. Our initial impression of Clarice House and its staff continued all weekend, everyone was very accommodating, nothing was too much trouble and everything we experienced from food to treatments was exceptional. Special thanks also to Jemma in the spa who went out of her way to book us additional treatments even though they were fully booked.
We will definately be back!

Room Tip: Can't recall the name of our room but it was an art deco suite immediately adjacent the lift on...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YorkMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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531 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
Chatteris, United Kingdom
Level Contributor
91 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 20, 2013

What a wonderful place I have been to several spas but have found that this is the one that makes me feel relaxed and as if I have been looked after. Always look online as they have plenty of offers, which makes it worth while even more. The staff are friendly, knowledgeable and nothing is too much. They are not particularly in the 21st century when it comes to technology. But in some way that makes it even more relaxing. The lunch meals are to die for and are generally included in your specific days. Highly recommended.

Room Tip: Always look on the clarice house website for voucher deals.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank debbie69_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed February 19, 2013

What better way too relax and spend a day off. I left Clarice House feeling relaxed and refreshed. The staff are very friendly and helpful, the atmosphere is relaxing and enjoyable. Our two course lunch included in the spa package was extremely nice, with a good menu choice. We enjoyed the food so much we even treated ourselves too an afternoon cream tea, which I think is a must whilst visiting Clarice House. Overall excellent day.

  • Stayed February 2013
    • Location
    • Cleanliness
Helpful?
Thank Emilysmith1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
127 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed February 14, 2013

Overall I would give a four out of five star rating for the two night spa stay my friend and I enjoyed. We bought this on a 241 offer at £135 per person which was exceptional value.

Positives - room was very well furnished and clean and although we experienced some noise as we were over the kitchen this wasn't a huge problem. The beds were comfy and the bathroom very nice. The only downside was it was a little chilly.

The food was exceptional and there were no complaints there other than being full.

The hotel receptionist on arrival was very friendly and welcoming. She showed us to our room and booked a cab for our night out. Other staff were also very friendly and helpful.

The treatments were good and very relaxing and didnt feel rushed. The pool and jacuzzi were nice although quite busy during the day and the loungers definitely need some padding.

Negatives - waiting five days and three emails for a response to a query before arrival. Not great customer service. We also didnt get a tour of the facilities on arrival and were left to our own advices.

Although we had no issues with treatments we did hear one therapist saying she hadn't done a certain treatment and the other saying just to follow her. It didn't seem particularly good management to put her in this position or very fair on the guinea pig customer.

Overall a good experience and we will return but only using an offer.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NostromoLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed February 14, 2013

we had 2 goods days here in feb with a very nice room and also good food over the two days.but the pool is so cold why not heat it more also the sunbeds by the pool are very hard not good.one issue was you are in and out of the resturaunt very fast with your main out in 5 mins

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jhalesengland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilminster, United Kingdom
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 5, 2013

I had spent a day including lunch mothers day 2011 and 2012. So September 2012 my daughter and I returned , we bought a package including manicure wax pedicure, massage and facial, we used the Jacuzzi and the pool and had a meal. The treat was wedding preperation and mother daughter special time . Resturaunt. Food was exemplary service 100% fab! If the service in the restaurant and bar had been everywhere in the facility it would have higher marks. The manager of the spa was obviously busy , but, her service skills were poor, she was dismisive and gave the impression that visitors were ruining her schedule, rude to her staff and was oblivious of being over heard.
Having said that, every one else went out of their way to make our time special,. Three occasions I visited all three the manager of the spa was the same. All three spa days were worth the money and enjoyable. The treatments good if not a bit rushed as the manager pushed them along.

Room Tip: Only stayed over once , as I used daily spa packages more. But rooms were good clean and well propor...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank enuttybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Braintree, United Kingdom
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 4, 2013

Service was brilliant as we were led by the hand throughout our stay. Friendly helpful staff make the treatments a pleasure. We visited on a Monday Bliss day. This is quite a bargain and we would not pay the full price for such a spa experience. One big issue was the old "towels on the sunbed" syndrome around the pool. We couldn't find a sunbed and had to settle for plastic chairs in front of the jacuzzi. The lunch (included in the bliss day deal) was great in the glorious old timbered dinning room. Quantities are adequate but not large.

In summary: lovely spa but a little tired. House is lovely. Staff excellent, professional but friendly. Food super in great surroundings. A Great Escape.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Vince H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bannatyne Spa Hotel Bury St Edmunds

Property: Bannatyne Spa Hotel Bury St Edmunds
Address: Horringer Road | Horringer Court, Bury St. Edmunds IP29 5PH, England (Formerly Clarice House)
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Spa
Hotel Style:
Ranked #8 of 11 Hotels in Bury St. Edmunds
Hotel Class:5 star — Bannatyne Spa Hotel Bury St Edmunds 5*
Number of rooms: 13
Also Known As:
Clarice House Hotel Bury St. Edmunds
Clarice Hotel Bury St Edmunds
Clarice Spa Bury St Edmunds
Bannatyne Spa Hotel Bury St Edmunds Bury St. Edmunds, Suffolk

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