Very friendly welcome at this hotel. All staff were extremely polite. Food was excellent in the evening, good choice, well presented, fresh and hot. Breakfast was very good and had a good selection on the menu.
We had an executive room in the main body of the hotel. The room was clean but very tired and needs refurbishment, stained carpet and lukewarm water on first evening. Spoke to reception who advised that boiler had just been fixed, same the next night and housekeeper cam to turn broken attachment on the bath/shower attachment up which made a little difference.
Disappointing that they offer home made petit fours with coffee but each evening we just had a mint given us.
Would stay here again as staff made up for the tired appearance of the hotel.
If you are using the postcode on satnav, it takes you behind the hotel into a cul de sac, stay on main road.
- Official Description (provided by the hotel):
- Located on the main route into Bury St Edmunds, Suffolk, this 36 room hotel is hidden behind its Grade 2 listed walls, a stones throw from the city centre. We have a good reputation as a quality venue within East Anglia and our location makes us the ideal base for weekend breaks in the area. We are well served by the A14, two junctions (42 and 43) are just five minutes drive away, and together with our free parking for over 50 cars, we welcome both residential and non-residential guests for midweek stopovers, conferences and meetings. We pride ourselves in our customer service and staff endeavour to look after your every need. Our commitment to a high attention to detail is key to your comfort and well being. ... more less
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- Also Known As:
- Best Western Bury St Edmunds
- BEST WESTERN Priory Hotel Bury St. Edmunds, Suffolk