Let's start with the good - the bed was comfortable enough. But the shower was awful, slowed to an absolute dribble before stopping completely. This happened at 7am and I thought that "everyone must be showering at the same time - ah well it happens" but it did the same thing at 6pm that evening. Customer service training wouldn't go amiss either. How difficult is it to say I'm sorry about that, I'll report it to maintenance rather than I'll tell maintenance.
- Official Description (provided by the hotel):
- Formerly the Quality Hotel Bury St Edmunds, this is a modern hotel located close to the historic town of Bury St Edmunds. Dragonfly Hotel Bury St Edmunds is located on the edge of the delightful old town and is in close proximity to Cambridge, Ely and Newmarket, making it the ideal base from which to explore the charms of East Anglia. When choosing hotels in Bury St Edmunds, the comfortable surroundings and great service make Dragonfly Hotel Bury St Edmunds a great choice. ... more less
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- Also Known As:
- Ramada Bury St. Edmunds Hotel Bury St. Edmunds
- Bury St. Edmunds Ramada
- Dragonfly Hotel Bury St Edmunds Bury St. Edmunds, Suffolk