We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“less than "quality"”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Dragonfly Hotel Bury St Edmunds
Ranked #11 of 11 Hotels in Bury St. Edmunds
Reading, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“less than "quality"”
2 of 5 bubbles Reviewed May 6, 2013

Breakfast was very good and we told the staff how much we had enjoyed it. But the noise late at night and early morning from bedroom doors banging shut was quite unacceptable. From 11 until midnight every few seconds it seemed we heard doors on our corridor being banged - they are spring-loaded and, it seems, impossible to close quietly. We got little sympathy from staff. After the first interrupted night we enquired about the noisy neighbours and were told they were not staying a second night, but that was completely untrue and we had the same problem the second night. They were unable to give us another room.
The mattress was also uncomfortable - I could feel lumps and bumps instead of a smooth surface and I woke with backache. I had no bedside table, so nowhere but the floor to put things beside the bed, nor did I have a light my side, so had to get up in the night in darkness.
There was not enough storage space for clothes so I left mine in my suitcase all weekend.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

387 reviews from our community

Traveler rating
    46
    69
    112
    82
    78
See reviews for
57
132
15
111
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Portsmouth, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed April 28, 2013

We have stayed at this hotel several times before. This time we had 3 rooms booked as we had travelled up there for a family birthday party. The shower was not clean on the outside of the door. There was only one bedside table, so my husband had no where to put drinks etc, although is room to have one each side. The breakfasts were very expensive and disappointing. My husband had a fall english breakfast. But I queued for ages whilst different people complained about the toaster and the settings. After telling the staff four times we eventually some toast. But his breakfast was cold. The were toasted buns or croissants. It was cheaper and better to have breakfast in Bury. I note other people have had problems. I did put our comments, as requested into the box. But not sure they will act on them. Try the Grange Hotel, very nice.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evewoodward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bury St. Edmunds hotels

Warminster, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed April 25, 2013

We selected this hotel as part of a Ramada special deal, now a Quality Hotel.
the hotel is in need of the apparent refurbishment,in particular room 311. the bathroom grouting was dirty and the appearance sad. The work surface in the room where dusty and the carpet cleanish but tired.
The mattress had died many years ago and was shaped like a saucer! No support whatsoever.

On returning to our room on the second evening (we decided it was too much of a pain to move rooms) the coffee stains from the morning where still there as where the shampoo sachets in the the bathroom, only one set of towels had been changed. We where happy to keep the towels from the night before.

we are unable to comment on the restaurant as we ate out at night and did not wish to risk breakfast.

Would we stay here gain - No!

Room Tip: ake sure you stay in 300 to 323, away from the noise of the bypass
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OsoyoosBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macclesfield, UK
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed April 25, 2013

I was a bit worried when I read the reviews here, however, I needn't have worried. Not sure if we had a renovated room but it was nice enough, and had the facilities we needed. It was quite dark as there was heavy foliage outside, but that was fine for us as it kept the room cool.

The staff were polite at check in, and were helpful when we needed it.

I paid £35.00 for the night and felt it was good value for money.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maccbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 bubbles Reviewed April 23, 2013 via mobile

Me and my partner stayed at the hotel on Saturday 20th April and never again,we had an ok sandwich at lunchtime but was horrified to hear the manager shouting at somebody behind the scenes,he then came charging through the restaurant angrily which made us very uncomfortable,were writing a formal letter to the head office to complain of this man's behaviour,Sunday morning ce and had a suprisingly delicious breakfast and the young waiter was fantastic,however everytime we looked toward the serving area the manager was doing toast and was very angry looking,we won't ever return here again when you have a manager like that,It's a shame as the other staff were polite and friendly.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank unhappylocalboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBury, General Manager at Dragonfly Hotel Bury St Edmunds, responded to this review, April 23, 2013
Dear guest,

I am very disappointed to read the contents of your recent review.

I would very much like the opportunity to discuss the feedback you have left with regards the duty manager in further detail with you to allow me to fully understand, investigate and ensure that this type of behaviour does not occur within the hotel.

Please contact me at your earliest convenience on 01284 760884

Regards

Adam Brough
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed April 16, 2013

Stayed at the hotel on 30th March. The double bed is pushed against the wall so its difficult for one person to get in.
Breakfast service was bad. You wait in the middle of the restaurant to be shown a table for ages as staff kept walking by. When shown the table they ask you for your order, we ordered pouched eggs on toast. After a wait they told us the eggs where ready on the hot plate. When we got there another couple where walking away with our order. We therefore had to wait again for our order. When we eventually got them and went back to the table there was no toast so had a wait again. By the time toast arrived the eggs were cold and we had to wait for new ones. Getting eggs and toast to arrive at the table at the same time seems past them. The staff were very sorry but a quick in and out for breakfast lasted one and a half hours.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed April 14, 2013 via mobile

Just spent two nights in this hotel and can understand why the Ramada chain has got rid of it; it's in need of a complete refurb.The bed was the most uncomfortable I have ever slept in in any hotel. The shower was covered in mould, the chairs in the bar area were either torn or worn out added to which the smell of stale frying permeated the air!

Stayed April 2013
Helpful?
Thank Julian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bury St. Edmunds hotels
0.5 mi away
Premier Inn Bury St Edmunds Town Centre Hotel
Premier Inn Bury St Edmunds Town...
#1 of 11 in Bury St. Edmunds
4.5 of 5 bubbles 364 reviews
1.7 mi away
BEST WESTERN Priory Hotel
BEST WESTERN Priory Hotel
#7 of 11 in Bury St. Edmunds
4.0 of 5 bubbles 441 reviews
0.7 mi away
The Angel Hotel
The Angel Hotel
#3 of 11 in Bury St. Edmunds
4.0 of 5 bubbles 1,130 reviews
Show Prices
Show Prices
Show Prices
3.3 mi away
The Grange Hotel
The Grange Hotel
#1 of 1 in Thurston
3.0 of 5 bubbles 237 reviews
2.8 mi away
All Saints Hotel
All Saints Hotel
#6 of 11 in Bury St. Edmunds
4.0 of 5 bubbles 184 reviews
2.2 mi away
Ravenwood Hall Country Hotel
Ravenwood Hall Country Hotel
#2 of 11 in Bury St. Edmunds
4.0 of 5 bubbles 615 reviews
Show Prices
Show Prices
Show Prices

Been to Dragonfly Hotel Bury St Edmunds? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dragonfly Hotel Bury St Edmunds

Property: Dragonfly Hotel Bury St Edmunds
Address: Symonds Road, Bury St. Edmunds IP32 7DZ, England (Formerly Quality Hotel Bury St. Edmunds)
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #11 of 11 Hotels in Bury St. Edmunds
Price Range (Based on Average Rates): $
Hotel Class:3 star — Dragonfly Hotel Bury St Edmunds 3*
Number of rooms: 71
Official Description (provided by the hotel):
Formerly the Quality Hotel Bury St Edmunds, this is a modern hotel located close to the historic town of Bury St Edmunds. Dragonfly Hotel Bury St Edmunds is located on the edge of the delightful old town and is in close proximity to Cambridge, Ely and Newmarket, making it the ideal base from which to explore the charms of East Anglia. When choosing hotels in Bury St Edmunds, the comfortable surroundings and great service make Dragonfly Hotel Bury St Edmunds a great choice. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Hotwire, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Dragonfly Hotel Bury St Edmunds reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Bury St. Edmunds Hotel Bury St. Edmunds
Bury St. Edmunds Ramada
Dragonfly Hotel Bury St Edmunds Bury St. Edmunds, Suffolk

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing