Breakfast was very good and we told the staff how much we had enjoyed it. But the noise late at night and early morning from bedroom doors banging shut was quite unacceptable. From 11 until midnight every few seconds it seemed we heard doors on our corridor being banged - they are spring-loaded and, it seems, impossible to close quietly. We got little sympathy from staff. After the first interrupted night we enquired about the noisy neighbours and were told they were not staying a second night, but that was completely untrue and we had the same problem the second night. They were unable to give us another room.
The mattress was also uncomfortable - I could feel lumps and bumps instead of a smooth surface and I woke with backache. I had no bedside table, so nowhere but the floor to put things beside the bed, nor did I have a light my side, so had to get up in the night in darkness.
There was not enough storage space for clothes so I left mine in my suitcase all weekend.
- Official Description (provided by the hotel):
- Formerly the Quality Hotel Bury St Edmunds, this is a modern hotel located close to the historic town of Bury St Edmunds. Dragonfly Hotel Bury St Edmunds is located on the edge of the delightful old town and is in close proximity to Cambridge, Ely and Newmarket, making it the ideal base from which to explore the charms of East Anglia. When choosing hotels in Bury St Edmunds, the comfortable surroundings and great service make Dragonfly Hotel Bury St Edmunds a great choice. ... more less
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- Also Known As:
- Ramada Bury St. Edmunds Hotel Bury St. Edmunds
- Bury St. Edmunds Ramada
- Dragonfly Hotel Bury St Edmunds Bury St. Edmunds, Suffolk