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“Comfortable Little Hotel”
Review of The Chantry Hotel

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The Chantry Hotel
Ranked #4 of 11 Hotels in Bury St. Edmunds
Certificate of Excellence
Peterborough, United Kingdom
Level 6 Contributor
572 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
“Comfortable Little Hotel”
Reviewed November 4, 2013

The Chantry Hotel is conveniently located, a short walk from the centre of Bury St Edmunds. It has a reasonably sized car park for the size of the hotel. We arrived earlier than the scheduled check-in time, but our room was ready.

We had booked a deluxe double room, which was on the ground floor in the annexe (room 18). It was a good size, with a comfortable double bed, nice exposed brick fireplaces and a comfortable separate sitting area, with a very clean sofa, a chair and small tv (there was a larger tv in the main bedroom). The bathroom was small, with a good sized - although not particularly powerful - shower.

Breakfast was good, with very good poached eggs and local bacon & sausages.

The main part of the hotel has a little bar area, which we didn't use

There were a few small points which could be improved:
There was quite thick dust on the heated towel rail in the bathroom and on the light switches - although the rest of the room seemed very clean.
We were only given one set of towels so had to ask for more.
There was no shelf space at all in bathroom, although there was a small cabinet/cupboard.
A coffee table in the sitting area would be a good addition.
WiFi was free but didn't work with the code in the information booklet - we did mention this the next morning, so hopefully it will have been sorted out now. We could, of course, have reported it when we were trying to use it, but it was late-ish in the evening and we weren't desperate to get access.
The room prices in the information booklet in our room were outdated.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluesprout61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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203 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Any
English first
Castries, St. Lucia
Level 5 Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 17, 2013

Our room was "in the gods" but once there, it was very comfortable with antique bed but modern fixtures and fittings. Anyone visiting would have to be careful what room they were assigned to. Breakfast was a treat served in the light and airy dining room. Located right in the heart of Bury.

Room Tip: be careful it is not up in the higher floors if climbing stairs is an issue
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Germaine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rob140567
Level 6 Contributor
99 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 7, 2013

As someone who travels a lot and gets worn down by the often poor attitude of hotel staff the Chantry showed me how to do everything right. Booking was easy, price was very reasonable, upon arrival nothing was too much trouble, room was superb, clean and comfortable. Following day we had a wonderful breakfast served by a team who really seemed to care that we were being looked after. This is a hotel which is focused on service and quality, there are not lots of facilities it is simply superb accommodation delivered by a friendly caring team. The hotel is located a couple of minutes walk from the town centre and has secure off road parking.

A huge thank you to the whole team at the Chantry and I cannot recommend the hotel highly enough.

Room Tip: We were in room 10 which was great, there is a bit of early morning road noise but nothing to concer...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 5 Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 4, 2013

We were booked to have a weekend stay at The Chantry and despite receiving confirmation of our online booking, we received a panic phone call today asking if our booking had been cancelled. When we said no and that we were still looking forward to our trip, the owner admitted that there had been a mistake and the booking had not been made and they were overbooked. He was clearly horrified and spent most of the day trying to find an alternative solution for us. It was a busy weekend and everywhere was full. Finally he found a room at The Angel at a reduced rate and additionally offered us a free stay as compensation for the difficulty. We are really looking forward to our stay and would just like to add our compliments to the management of The Chantry for turning a potential disaster into a more than satisfactory outcome. Great and attentive customer service. Thank you.

  • Stayed October 2013, traveled as a couple
    • Value
    • Service
Helpful?
2 Thank gorpo59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vallejo, California
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 14, 2013

I stayed in this wonderful hotel about 27 years ago. I loved it then and we loved it even more this time. Wonderful location, excellent rooms, and you also get a full breakfast cooked to order. The whole staff is friendly and the hotel is located a short distance from the downtown area. We loved the Green King Dog and Partridge pub just around the corner. Totally in a safe location, central to everything.

Room Tip: There was a couple who vacation here every couple of years and they said the up stairs rooms were gr...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trrichey4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westcliff-on-Sea, United Kingdom
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 7, 2013

We checked into the Chantry Hotel for two nights recently. We were tempted by the reviews already on Trip Advisor and we were really glad we did. Lovely room, very clean and well decorated and maintained (not easy in the Tudor annex). Breakfast was all that we could ask for and all the staff contributed to a lovely few days in Bury St Edmunds.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Pugsley51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Level 5 Contributor
65 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 22, 2013

On route to Norfolk this was a stop off in Bury St Edmund's. 14 room hotel right in the centre of the town.
Arrived early parked free expecting just to leave bags in reception. Shown to our room in the annex. Now normally I get the jitters when the annex is mentioned. Up the steep staircase to our room which faced the street, Furnishings bright and a huge comfy bed and even managed a sofa as well.
The town was grand and after a few sherberts retired to a good nights sleep. Breakfast was just the ticket catering for all tastes and appetites

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TJW153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chantry Hotel

Property: The Chantry Hotel
Address: 8 Sparhawk Street, Bury St. Edmunds IP33 1RY, England
Phone Number:
Location: United Kingdom > England > East Anglia > Suffolk > Bury St. Edmunds
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #4 of 11 Hotels in Bury St. Edmunds
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Chantry Hotel 4*
Number of rooms: 14
Official Description (provided by the hotel):
The Chantry Hotel is situated in the heart of historic Bury St Edmunds. It is close to the town centre,shops and restaurants. It offers 14 en-suite rooms with a bar/lounge for the guests to use. ... more   less 
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Also Known As:
The Chantry Hotel Bury St. Edmunds, Suffolk

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