Today will be my last visit here for a while. I have visited 3 times over recent months and each time the service has been very poor! Despite this, the portion sizes are always huge and the food is usually hot and delicious!
Visit 1= slow service throughout. I ordered a Croque Madame and was actually presented with a mushroom version. I started to eat it before noticing. We then learnt that the waiter had taken our order to the table nearby and wanted to rectify the problem by swapping the dishes over instead of preparing new dishes (despite the fact that I had started eating it). I chose to just carry on eating what I had been given.
Visit 2= slow service again. We overhead the waitress apologising to another table about the till system being down but we were never told this. We ordered our drinks and they never arrived despite the tables of people around us (who came in after) getting theirs. We gave our food order and prompted about the drinks. No apology “they will be here soon”. Still waiting. Food arrived with no drinks. The drinks finally arrived well into our breakfasts. Still no apology.
Visit 3= speed of service slightly quicker. My husband ordered the Mac and cheese and along came a burger. We sent this back. We were apologised to by the waitress and the manager which was well received. We were also offered complimentary drinks.
All in all, the service I have received over recent visits has left a bad taste in my mouth. I will be eating at other establishments locally before returning.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.