We popped in for lunch and first impressions in the bar area were not great, could do with a bit of a spruce up etc. But as we saw they had tables out back with a view out to the sea we were happy to give it a try.
However, we stood waiting and waiting to be served, we saw the gentleman who was running the bar go past us many times with no acknowledgement as he was clearing a few empty glasses from outside, although he wasn't busy so surely waiting customers should have come first? He did see us standing there but just carried on, it felt as though he was just hoping we would go away. After waiting 5-10 minutes he eventually came to the bar with not even a word of hello, he didn't even ask us what we wanted he simply stared at us and waited for us to tell him. He then proceeded to pour the drinks in total silence not even a thank you. It was at this point we decided we would just get drinks and eat elsewhere.
We sat outside which is very nice on a sunny day looking out to sea, although you do feel a little closed-in by the surrounding high walls of neighbouring properties. What then amused us was a loud-speaker they had set up outside to announce loudly to those seated outside when there food was ready and they had to go and fetch it from indoors. No customer service here. It was quite funny to hear 'Helen, your food is ready, Helen' and then the slightly embarrased individual getting up from their table to fetch it as instructed.
This could be a good pub due to its location, but we found it to only really welcome locals, anyone else they really could not be bothered about. We later went to The Mill Inn nearby which offered us a very warm welcome and we had a great lunch there instead. Why be in the service industry and treat paying customers in that manner?
- Also Known As:
- Ye Olde Cross Keys Inn Aldeburgh, Suffolk